Cancellation Facelab: Easy Method

What is Facelab

Facelab is a mobile app for editing facial and body photos, offering in‑app subscription plans that unlock premium editing features. The app is distributed through the Apple App Store and Google Play, and the developer also sells physical products through a separate web store.

How to cancel Facelab

• iOS (App Store): Open Settings > [your name] > Subscriptions, select "Facelab" and choose "Cancel Subscription." Cancel at least 24 hours before the renewal date to avoid being charged; free trials must also be cancelled through your Apple ID. For the Canadian App Store listing see Facelab on the App Store (CA).
• Android (Google Play): Open the Play Store app → Menu → Subscriptions → select "Facelab: Face & Body Editor" → Cancel subscription. Follow Google’s prompts and keep a screenshot of the cancellation confirmation. For a Play‑store guide see cancel via appcutter.
• Web / Direct contact: If device controls fail, log into your account on the developer’s web interface and look for "Billing", "Subscription" or "Settings" to cancel, or contact the developer directly at [email protected]. If you send a written cancellation notice, use registered mail (raccomandata A/R) to the address below and keep the tracking/proof of delivery.

What happens when you cancel

When you cancel a Facelab subscription through the App Store or Google Play, the subscription will generally remain active until the end of the current paid period and then stop auto‑renewing. Cancelling does not automatically delete your account or remove data stored by the app; account and content retention policies are set by the developer. If you purchased a subscription after a free trial, any unused portion of that free trial may be forfeited once a paid subscription is activated. If cancellation is not processed in time you may still be charged for the next period - always keep confirmation of the cancellation.

Will I get a refund?

Refunds for in‑app purchases and subscriptions are handled by the platform where you bought the subscription. For App Store purchases, request a refund using Apple’s "Report a Problem" flow from your receipt; for Google Play use the order history / "report a problem" process. These providers apply their own refund criteria and time limits.

For physical products bought from the developer’s web store (facelabca.com), the merchant offers a 7‑day refund/exchange window after receipt for items that are unopened, unused, and in original packaging, excluding certain categories (e.g., OUTLET, MERCH, DRY BODY BRUSH). Refunds are processed by bank transfer within about 5 business days after the returned items are received and inspected; customers generally bear return shipping costs unless the item was incomplete or damaged. There is no broader statutory 14‑day "cooling‑off" right stated beyond the merchant’s 7‑day policy.

Facelab plans and pricing

Your consumer rights in Canada

Digital subscriptions bought through Apple or Google are governed by those platforms’ terms and refund processes. If you have a billing dispute or need a refund for an in‑app purchase, you must generally use Apple’s or Google’s "report a problem" / refund request mechanisms. For physical goods purchased directly from the developer’s Canadian web store, the merchant’s stated 7‑day return policy applies; beyond that window the merchant’s terms control. If a platform or merchant does not resolve a properly supported claim, you may consider contacting your payment provider (credit card company) to discuss a dispute or chargeback, or seeking advice from your provincial consumer protection office - retain documentation to support any complaint.

Customer experiences

User feedback is mixed. On the App Store (Canada) Facelab has many positive reviews praising the app’s functionality and fun factor. However, multiple reports across review platforms and forums describe problems with being charged after cancelling free trials, difficulty obtaining refunds, and challenges in cancelling subscriptions. Other complaints include app crashes, missing or underdelivered features, and dissatisfaction with results. These experiences highlight the importance of saving cancellation confirmations and receipts and following the platform refund procedures promptly.

Documentation checklist

• Subscription receipt/order number (App Store/Google Play receipt or web order)
• Screenshot or confirmation of cancellation (Settings > Subscriptions confirmation or Play Store confirmation)
• Dates and times of purchase, trial start/end, and cancellation
• Email correspondence with the developer (copies) and any ticket numbers
• Bank or card statements showing charges
• If returning physical goods: photos of packaging/items, proof of shipment and tracking, and registered mail receipt if sent by raccomandata A/R

Common mistakes

Common errors include cancelling too close to the renewal time (after the platform has already processed the charge), attempting to cancel via the app instead of through the platform subscription settings, and failing to keep cancellation confirmation. Some users assume cancelling the app or deleting their account equals cancelling the subscription - platform subscriptions must be managed through Apple or Google. Another frequent mistake is requesting refunds from the developer for purchases made through Apple/Google instead of using the platform refund flows; platform requests are required for those transactions.

Comparative recap

After cancelling

After you cancel, save and store confirmation screenshots and emails, monitor your bank or card statements for any unexpected charges, and if charged after cancellation immediately open a refund request with Apple or Google as appropriate. For web purchases, follow the developer’s return process and provide required proof (photos, order number, shipment tracking). Useful pages: the Canadian App Store listing for Facelab (apps.apple.com/ca), a Play‑store cancellation guide (appcutter.com), and the merchant returns page for web orders (facelabca.com returns & exchanges).

Address

For written cancellation notices or returns by mail use:

1504 Dundas Street West, Toronto, Ontario M6K 1T5, Canada

If sending a cancellation or return by post, use registered mail (raccomandata A/R) and retain proof of postage and delivery.