Servizio di annullamento N°1 in Canada
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Forhers
50 rue de bresoles
H4C 1V5 Montreal
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Forhers. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
Cancellation Forhers: Easy Method
What is Forhers
Forhers (operating under Hims & Hers Canada, Inc.) is an online telehealth provider offering prescription care, weight‑loss programs, and related subscription services to consumers in Canada. Services include virtual consultations with licensed providers, prescription dispensing and shipping, and program subscriptions for medications and injectables.
How to cancel Forhers
You can cancel through your online account or by contacting Forhers customer support. Cancellation rules differ slightly between the Canadian site (forhers.ca) and the international site (forhers.com); read the steps below for the most reliable methods and timing to avoid unwanted charges.
- Online (preferred): Log in to your account dashboard at forhers.com or forhers.ca, go to Subscriptions or Account Settings, select the subscription you want to end and click “Cancel Subscription.” Confirm the cancellation and keep the confirmation email.
- By email (forhers.ca): Send cancellation requests to support@forhers.ca. Include your account email and subscription/order numbers.
- By phone: For Canadian service use (514) 700‑6933. For the international customer support number use 1‑800‑368‑0038 for forhers.com customers.
- App store purchases: Forhers’ official documentation does not verify cancellation steps via the Apple App Store or Google Play - if you subscribed via an app store, check the App Store/Google Play subscription settings or the store’s support pages.
What happens when you cancel
Cancellation generally takes effect at the end of the current subscription term - you will retain access to benefits through the paid period but will not receive future shipments or billing. Forhers will typically send a confirmation email after processing the request. Your account information and records are retained according to Forhers’ privacy and retention policies; cancelling does not automatically delete your medical records or account unless you request account deletion through support.
Will I get a refund?
Forhers’ policy is that subscription payments are non‑refundable for unused portions; cancellation prevents future charges but does not usually result in a prorated refund. An exception applies for consumers in Québec where provincial law may require prorated refunds. Prescription medications dispensed cannot be returned once delivered (sales are final under Health Canada rules), except for defective or damaged items reported promptly - typically within 14 days - and subject to assessment and possible redelivery or replacement (a $10 redelivery fee may apply). For testing services purchased through forhers.com, a full refund may be available if requested within 48 hours and no testing services have been provided; after that refunds are discretionary and forfeiture may apply after long timeframes (e.g., no refunds after one year).
Forhers plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Birth Control Subscription | C$12/month (starting) | Monthly | Licensed provider consultation, variety of pill options, free shipping, automatic refills |
| Oral Weight Loss Medication Kit (10‑month plan, paid upfront) | C$69/month (with 10‑mo upfront payment) | Monthly (prepaid) | Oral medication kit, online provider support, all‑in pricing |
| GLP‑1 Injectable Weight Loss Plan (6‑month upfront) | C$199/month (6‑mo paid upfront) | Monthly (prepaid) | Weekly injectable GLP‑1, online provider support, transparent pricing |
| GLP‑1 Injectable Weight Loss Plan (12‑month upfront) | C$199/month (12‑mo paid upfront, totals to C$2,388) | Monthly (prepaid) | Year‑long program, injectable GLP‑1, online support |
Your consumer rights in Canada
There is no clear statutory “cooling‑off” period for Forhers subscriptions found in the available sources; federal or provincial statutes that create a universal 14‑day cancellation right for online subscriptions were not identified as applicable to Forhers. Forhers’ published terms and policies govern cancellations and refunds, subject to provincial consumer protection laws. Québec consumers may have additional rights, including entitlement to prorated refunds in some circumstances. If you believe a charge or refusal to refund violates provincial consumer protection laws, consider contacting your provincial consumer protection office for guidance.
Customer experiences
User reviews are mixed. Many customers praise Forhers for easy communication, helpful in‑app education, responsive providers, user‑friendly apps, and fast shipping. Other customers report issues: delayed or missing shipments, billing disputes (charges higher than expected), difficulty cancelling auto‑ship, and denied refunds. Some reviewers on third‑party sites described severe reactions or long dispute processes. These mixed reports suggest that while many customers have smooth experiences, problems can occur and may require persistence with support or escalation through consumer protection channels.
Documentation checklist
- Account email and full name used for the account
- Subscription ID or order number(s) and renewal date(s)
- Confirmation emails or screenshots of the subscription page showing pricing and renewal terms
- Receipts or payment records (bank/credit card statements)
- Photos and delivery records if disputing damaged or missing items
- Copies of any prior support/chat/email correspondence about the issue
Common mistakes
People often assume cancellation is immediate; in practice the service usually continues until the end of the paid term. Another frequent error is cancelling the Forhers account but not cancelling an app‑store subscription (if purchased through Apple/Google), which can leave recurring charges active. Some customers forget to cancel at least two days before renewal (recommended for forhers.com) and are billed for the next cycle. Finally, expect that prescription products are generally non‑returnable once dispensed; attempting to return standard medications after delivery is often rejected.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (forhers.ca) | No refund for unused subscription periods generally; Québec prorated exceptions; prescription sales final except defective items within 14 days. | Easy - cancel via account or email; keep confirmation. |
| Web (forhers.com) | No refund for unused periods generally; testing services may have a 48‑hour refund window; company discretion afterward. | Easy to moderate - must cancel at least 2 days before renewal to avoid another charge. |
| Phone / Email support | Same refund rules as online; refunds handled per policy and provincial law. | Moderate - helpful for account questions but allow time for processing and confirmation. |
| App Store / Google Play (if applicable) | Not verified - follow store refund/subscription rules; Forhers’ documentation does not confirm store procedures. | Unknown - may require managing subscriptions through the store rather than Forhers directly. |
After cancelling
After you cancel, save the cancellation confirmation and monitor your bank/credit card for any unexpected charges. If deliveries or charges continue, contact Forhers support immediately and provide your documentation. Useful links: For general account and cancellation help see Forhers Help (forhers.com) and Forhers Canada support via forhers.ca. To email Canadian support directly use support@forhers.ca. If you believe your consumer rights were violated, contact your provincial consumer protection office for next steps.
Address
Hims & Hers Canada, Inc., 50 rue de Bresoles, Montréal, QC, H4C 1V5, Canada