Cancellation Truvy: Easy Method

What is Truvy

Truvy is a membership and product platform that offers travel-related membership plans and sells goods through recurring orders and subscriptions. In Canada, customers may enroll in monthly or annual membership tiers and also receive physical shipments under subscription terms; Truvy manages subscriptions through its website, confirmation emails, and a customer support team.

How to cancel Truvy

• Contact Truvy customer support at least two business days before your next scheduled delivery. Options:
  • Phone (Canada toll‑free): 1‑855‑213‑TRUV (1‑855‑213‑8788). This is often the fastest method - have your account email, full name, order number and Associate ID (if applicable) ready.
  • Email: [email protected] - request cancellation and ask for written confirmation.
  • Online account: sign in and manage or cancel under the "subscription" tab in your back‑office, or use the cancel/manage links in confirmation emails.
• If you are returning goods as part of cancellation, coordinate the return with customer support and obtain an RMA before shipping.
• Note: simply returning, refusing, or not accepting a shipment does not automatically cancel the subscription.

What happens when you cancel

When your cancellation is processed, Truvy should stop future recurring charges and upcoming shipments (provided cancellation is received in the required timeframe). Access to member benefits tied to an active plan will cease at the end of the current billing period or immediately, depending on how the cancellation is handled. Truvy may retain account information for record‑keeping, fraud prevention, and to process any outstanding returns or refunds.

Will I get a refund?

Truvy's return policy provides refunds for eligible returns coordinated with customer support. For items returned in marketable/resaleable condition within 30 days of delivery, the typical refund amount is approximately 90% of the item value (a 10% restocking fee applies); shipping charges and return shipping are usually deducted. Returns must be arranged with customer support and include an RMA. Refunds are issued back to the original payment method and may take 3 - 7 business days after Truvy processes the refund. Truvy's published policy is the governing practice; there is no separate 14‑day statutory cooling‑off right specified in Truvy's documentation for Canadian customers.

Truvy plans and pricing

Note: pricing shown on Truvy's Canadian site appears quoted in US dollars but presented to Canadian users; no separate CAD‑denominated pricing was found in the published materials.

Your consumer rights in Canada

Under Canadian practice, consumer protections vary by province and by the type of contract. Truvy's publicly posted policies govern returns and refunds for its products and subscriptions; Truvy relies on a 30‑day return window rather than citing a 14‑day statutory cooling‑off right. Return shipping costs are generally the responsibility of the customer or associate. Refunds may affect bonuses, commissions, reward points, and qualifications, so returned orders can trigger adjustments. If you believe Truvy has not followed its own policy or applicable provincial consumer laws, keep documentation and consider contacting your provincial consumer protection office for advice or to file a complaint.

Customer experiences

Public reviews show mixed experiences. Some customers report smooth cancellations and refunds when they contact support and follow required return procedures. However, there are documented complaints where customers could not access online accounts to cancel, were charged unexpectedly, or experienced delayed refunds and poor customer service responses. Because outcomes can vary, preparing clear documentation and confirming cancellation in writing improves the chance of a successful resolution.

Documentation checklist

• Account email and full name
• Order number(s) and delivery date(s)
• Associate ID (if applicable)
• Confirmation of cancellation request (email or chat transcript)
• RMA number and return tracking (if returning items)
• Screenshots of charges or receipts
• Notes from phone calls: date, time, agent name, summary

Common mistakes

Customers commonly assume returning or refusing a package will cancel the subscription - it does not. Waiting until the day of the next shipment can result in a charge because Truvy requires cancellations at least two business days before the next scheduled delivery. Failing to obtain an RMA before returning goods can delay or void refunds. Not keeping written confirmation of the cancellation or refund request makes disputes harder to resolve. Example: a customer who tried to cancel but could not access the online account and had no phone confirmation later reported unexpected charges.

Comparative recap

After cancelling

After you cancel, keep written confirmation (email or screenshot of cancellation) and any RMA/return tracking numbers. If you need to return items, follow Truvy's return instructions and coordinate the RMA with customer support to avoid delays. For policy details, see Truvy's subscription policy and return policy pages: Subscription Policy, Return Policy, and the returns help article at How do I return an order I don't want?. If issues remain unresolved, consider contacting your provincial consumer protection office with your documentation.

Address

Truvy, LLC
172 East 14075 South
Draper, Utah 84020
United States