Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Glam Labs
6833 Buswell St
V6Y 0L3 Richmond
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glam Labs service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Glam Labs: Easy Method
What is Glam Labs
Glam Labs is a mobile app and service that offers photo and video editing features, subscription-based “Pro” tiers, and in-app consumable purchases such as credits or coins. It is available through app stores and provides different subscription and one-time purchase options for additional features and virtual currency.
The guide below explains how to cancel subscriptions or purchases related to Glam Labs for users in Canada, what to expect after cancelling, refund possibilities, relevant consumer rights, and practical next steps.
How to cancel Glam Labs
Which cancellation path applies depends on how you purchased the subscription or credits: through Apple (iOS App Store), Google Play, directly in the app, or via Glam Labs’ web account (if offered). Below are clear steps for the most common methods. If you bought on the App Store or Google Play, you must cancel through that platform; Glam Labs support can help with account-related questions and certain billing disputes but cannot directly cancel a subscription billed by Apple/Google on your behalf.
- Cancel via Apple App Store (iPhone/iPad): Open Settings → tap your name → Subscriptions → select “Glam Labs” → tap “Cancel Subscription” and confirm. Alternatively, open the App Store → your profile → Subscriptions → Glam Labs → Cancel.
- Cancel via Google Play (Android): Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select “Glam Labs” → tap “Cancel subscription” and follow prompts.
- Cancel via Glam Labs account or in-app settings: Open the app → Account or Settings → Manage Subscription (or Billing) → Cancel subscription. If you don’t see this option, follow the platform steps above or contact support.
- If you prefer hard-copy proof, send a signed cancellation letter by registered mail with return receipt to Glam Labs at the postal address given at the end of this guide. Keep a copy and the tracking/receipt number for your records.
- If you need assistance or there’s an unauthorized charge, gather your receipt/transaction ID and contact Glam Labs support and, if purchased through Apple/Google, also request help from the respective platform’s support for billing disputes.
What happens when you cancel
When you cancel an active subscription, you typically retain access to Glam Labs’ paid features until the end of the current billing period; the subscription will not renew after that date. One-time purchases (credit/coin packs) are consumed immediately and are generally not reversed by cancelling a subscription.
Cancellation does not necessarily delete your account or personal data. Glam Labs may retain account information, purchase history, and any user-generated content according to its privacy policy. If you want account deletion in addition to cancellation, request that explicitly from Glam Labs support and retain confirmation of the request.
Will I get a refund?
Refund eligibility depends on where the purchase was made and the specific circumstances. Subscriptions and in-app purchases bought through the Apple App Store or Google Play are subject to Apple’s and Google’s refund policies and processes; you must request refunds from those platforms for purchases billed by them. Glam Labs typically does not issue refunds for charges processed by app stores but can assist with evidence for disputes.
Exceptions may apply for unauthorized charges, duplicate billing, or clear billing errors. In such cases, contact Glam Labs support immediately with receipts and transaction details and also file a refund request with Apple or Google as appropriate. If the charge is unauthorized, you can also contact your card issuer to dispute the charge while you pursue the platform and developer channels.
Glam Labs plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Glam Lite Subscription | C$9.99 | Presumably Monthly | Basic subscription tier |
| Glam Pro Subscription (Tier 1) | C$9.99 | Various possible durations | Pro features, lowest tier |
| Glam Pro Subscription (Tier 2) | C$29.99 | Various possible durations | Pro features, mid-tier |
| Glam Pro Subscription (Tier 3) | C$44.99 | Various possible durations | Pro features, higher tier |
| Glam Pro Subscription (Tier 4) | C$69.99 | Various possible durations | Pro features, highest tier |
| +5 Magic | C$3.99 | One-time | Magic credit pack |
| +10 Magic | C$9.99 | One-time | Magic credit pack |
| +50 Magic | C$29.99 | One-time | Magic credit pack |
| +5000 Coins | C$49.99 | One-time | Coin pack |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions is handled at both federal and provincial levels. Provinces require clear disclosure for automatic renewals and the ability to cancel without unreasonable barriers. If a business engages in misleading practices or fails to honor advertised terms, provincial consumer protection offices can investigate.
If you believe a charge is unauthorized or a subscription was renewed without proper disclosure, you can request a refund from the platform that billed you (Apple/Google) and file a complaint with your provincial consumer protection office. You may also be able to dispute charges through your bank or credit card issuer and report suspected fraud to the Canadian Anti-Fraud Centre.
Customer experiences
User reports tend to be mixed. Many users praise Glam Labs’ editing features and flexible pricing tiers, while common frustrations relate to recurring billing surprises and difficulty locating the correct cancellation path (App Store vs Play Store vs in-app). Some users successfully obtain refunds through Apple or Google when they present clear evidence; others find the process slower or unsuccessful when purchases are non-refundable under store policies.
Overall, proactive record-keeping (receipts and subscription screenshots) and using the platform’s native cancellation flow (App Store/Google Play) tend to produce faster resolutions than relying solely on developer support for store-billed purchases.
Documentation checklist
- Order receipt or invoice (App Store / Google Play / emailed receipt) with transaction ID
- Date and time of purchase and the billing amount
- Screenshot of subscription status or purchase confirmation in the app
- Account email/username associated with Glam Labs
- Correspondence with Glam Labs support (support ticket numbers)
- Bank or card statement entry showing the charge (if applicable)
- Registered mail tracking number and return receipt (if sending a cancellation letter)
Common mistakes
Users commonly delete the Glam Labs app but forget to cancel the subscription through the App Store or Google Play; this does not stop renewals. Another frequent error is assuming that cancelling a subscription automatically refunds prior charges - most platforms do not issue refunds for past billing cycles unless there is an error or exceptional circumstance.
Other examples include contacting only Glam Labs when the purchase was billed by Apple/Google (you will likely need to submit a refund request to the platform) and failing to keep receipts or transaction IDs, which can delay dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Depends on Apple review; request via Apple support | Low - Medium (Apple has clear processes but reviews each case) |
| Google Play | Depends on Google review; request via Google Play Help | Low - Medium (Google provides in-console refund and request options) |
| Glam Labs in-app / website | Rare for store-billed purchases; possible for direct billings or exceptional cases | Medium (requires developer approval and proof) |
| Registered mail cancellation | Does not guarantee refund; provides legal proof of cancellation request | Medium - High (time and cost to send mail; strong evidence if dispute escalates) |
After cancelling
Keep confirmation of cancellation (screenshots, email confirmations, or return receipt) and monitor your bank or card statements to confirm that no further renewals occur. If you see an unauthorized charge after cancellation, immediately contact the billing platform (Apple/Google), Glam Labs support, and your bank or card issuer to dispute the charge.
Useful resources: manage Apple subscriptions via Apple Support (Apple subscriptions help), manage Google Play subscriptions via Google Support (Google Play subscriptions), and guidance on consumer protection in Canada (Government of Canada - Consumer protection). For suspected fraud, see the Canadian Anti-Fraud Centre: https://www.antifraudcentre-centreantifraude.ca. To contact Glam Labs directly, use the in-app support or your purchase confirmation email; alternatively, use the postal address below for registered mail.
Address
Send registered cancellation letters (raccomandata A/R) with return receipt to:
Glam Labs
140‑6833 Buswell St
Richmond, BC V6Y 0L3
Canada