Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Amazon Drive.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Amazon Drive: Easy Method
What is Amazon Drive
Amazon Drive was Amazon’s cloud storage service for files, photos, videos and other personal data. It allowed users to upload and store content in the cloud and access it from multiple devices. The service was discontinued: uploads ceased after January 31, 2023 and Amazon Drive was fully shut down by December 31, 2023, so the product is no longer available to subscribe to or cancel in the usual way. Source: iPhone in Canada
How to cancel Amazon Drive
Because Amazon Drive has been discontinued, there is no active service to cancel for most users. If you nevertheless see recurring charges or an active subscription line in your account, check the billing source and follow the appropriate method below.
- Confirm the service status: sign in to your Amazon.ca account and look under “Your Memberships & Subscriptions” or “Your Subscriptions” to see whether a Drive-related subscription or charge is present; if nothing appears, the service is likely already closed. For general Amazon-managed subscriptions, go to “Your Memberships & Subscriptions” and choose “Manage Subscription” to cancel. (Guidance)
- If the charge was made through an app (e.g., via Google Play), cancel through the app store used to purchase the subscription (Google Play Store > Subscriptions), not via Amazon. (App billing note)
- If you continue to be billed or need to send a formal cancellation/notice, send a certified or registered letter (proof of dispatch) to Amazon Drive - Attn: Customer Service at the address below and keep your postal receipt. Use certified mail or registered post so you have proof of delivery attempt.
- If charges remain after you’ve followed these steps, contact Amazon Customer Service via your account’s Contact Us page and include copies of billing statements and any certified mail proof; for payment disputes you may also contact your card issuer.
What happens when you cancel
For most users this is academic because Amazon Drive was shut down at the end of 2023 and access to the service ended. Historically, cancelling an active cloud-storage subscription would stop future renewals and, depending on provider policies, could limit access to paid features while allowing you to download your files for a grace period. Since Amazon Drive is discontinued, you will not be able to reactivate the service - if you need clarification about any remaining account items or data-retention questions, contact Amazon support and keep records of any communications.
Will I get a refund?
Because Amazon Drive is no longer an active service, refunds specific to new cancellations of that product are generally moot. If you believe you were charged in error after the shutdown, or see a residual billing item, contact Amazon Customer Service with evidence (billing statements, dates). For other Amazon subscriptions and purchases in Canada, Amazon typically processes refunds within 3 - 5 business days after approval; Prime membership refunds follow special rules (for example, cancelling within 14 days or during a free trial commonly yields a full refund if benefits weren’t used). (Refund timing) (Prime refund rules)
Amazon Drive plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Storage Plan (historical) | C$59.99 | Annual | Unlimited storage for files, photos, videos, music (2016 pricing) |
| Unlimited Photos Plan (historical) | C$11.99 | Annual | Unlimited photo storage plus 5 GB for videos/files (2016 pricing) |
Note: the prices above are historical (circa 2016). Amazon Drive was discontinued by the end of 2023 and no current 2024/2025 pricing exists for this service.
Your consumer rights in Canada
Canadian e‑commerce rules and common retailer policies provide rights and timelines that apply to purchases and subscriptions. For physical goods, Amazon Canada generally offers a 30‑day return window (with exceptions). Digital services and downloads are typically non‑returnable. Consumers may cancel subscriptions, and for memberships such as Amazon Prime there are refund rules (for example, full refunds if cancelled within 14 days or before a free trial ends, subject to benefit use). If you pursue a refund, Amazon’s internal processing often completes within a few business days, but disputes and delays are commonly reported; keep documentation and escalate if needed. (Returns)
Customer experiences
Historically, Amazon Drive reviews (for the product while active) were generally positive on some review platforms - for example, a Capterra listing showed an average rating around 4.4/5 for Amazon Drive in Canada. At the same time, broader Amazon Canada feedback on consumer review sites has included many complaints about customer service responsiveness, delayed or withheld refunds for some returns, and difficulties reaching agents. That mixed feedback suggests that while many users had a satisfactory experience, others experienced frustrating delays or support issues - keep clear records when disputing charges or seeking refunds. (Capterra) (Trustpilot)
Documentation checklist
- Account email and Amazon account ID (or phone number tied to the account)
- Subscription/order IDs, billing statements or credit card transaction entries showing the charge
- Screenshots of “Your Memberships & Subscriptions” or any active subscription screens
- Copies of any emails or chat transcripts with Amazon support
- Proof of certified/registered mail dispatch and any delivery receipts if you send a formal notice
Common mistakes
Many people try to cancel a subscription without first confirming where the charge originates; if a subscription was billed through Google Play or another app store, cancelling in your Amazon account will not stop those charges. Another frequent error is not saving proof of cancellation or follow-up communications - this makes refunds and disputes harder to resolve. Some users assume a shutdown means immediate refunds; in many cases service shutdowns require contacting support for any billing disputes, and outcomes depend on account activity and timing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Service discontinued (no action) | Not applicable for new cancellations; if charged after shutdown, contact support - outcome varies | Low (no active subscription), but may require contact for billing issues |
| Cancel via Amazon account (“Your Memberships & Subscriptions”) | Depends on product and timing; refunds typically processed in 3 - 5 business days when approved; Prime has a 14‑day/full‑refund rule in many cases | Low - Medium |
| Cancel via Google Play / App Store | Refunds handled by the app store according to their policy; not processed by Amazon | Low - Medium |
| Send registered/certified mail to Amazon | May assist in providing formal notice and proof; refund depends on the situation | Medium - High (requires effort and postal proof) |
After cancelling
If you successfully cancelled a subscription or if you believe you were charged after Amazon Drive’s shutdown, monitor your bank or card statements for reversal credits and keep copies of all communications. For residual billing items, contact Amazon Customer Service through your Amazon account Contact Us options and attach the documentation checklist items above. If you need to understand the shutdown timeline or historical notices, review the shutdown announcement sources and, if necessary, raise the issue with your payment provider or consumer protection body in Canada. Helpful links: shutdown report - iPhone in Canada; general cancel/refund guidance - LoansCanada, refund timing - JoinChargeback, returns overview - ReturnPolicies.info.
Address
If you need to send a formal notice by certified or registered post (keep proof of dispatch), use:
Amazon Drive
Attn: Customer Service
410 Terry Ave N
Seattle, WA 98109
United States of America