Cancellation Crashplan: Simple Process

What is Crashplan

CrashPlan is an online backup service that protects files by copying them to cloud storage and, in some plans, to other devices. It is used to preserve personal and business data against loss from hardware failure, accidental deletion, or other incidents.

The service is subscription based and managed through an account dashboard where you can configure backup sets, retention, and billing details.

How to cancel Crashplan

• Sign in to your CrashPlan account and first check the account and billing pages for a cancel option; follow the on-screen process and note any confirmation number.
• If you prefer or if you need a written cancellation, send a signed cancellation notice by recognized overnight courier or registered mail with return receipt (“raccomandata A/R”) to ensure the notice is deemed given under the terms (deemed given second business day after mailing): CrashPlan Group LLC, 400 South 4th Street, Suite 410, PMB 31083, Minneapolis, MN 55415‑1419, United States of America, Attention: Legal Department.
• Keep copies of all communications, screenshots of the account cancellation, and delivery/return-receipt proof from the courier or postal service.
• After submitting the cancellation, monitor your email and account for a written confirmation and check your payment method for any future charges; contact support if you do not receive confirmation within a few business days.

What happens when you cancel

Cancellation typically stops future automatic billing, but the effective date can depend on your billing cycle and the service terms. In many cases your account access remains until the end of the paid period, though this varies by plan.

Backups and stored data may be retained for a limited time after cancellation or removed immediately depending on CrashPlan’s retention policy and your plan; you should download any important files before cancelling. If you depend on historical versions or long-term retention, verify those details with support before you cancel.

Will I get a refund?

Refund eligibility depends on CrashPlan’s stated refund policy, the type of plan you purchased, whether you are within any trial period, and how you paid. Some subscriptions allow pro-rated refunds; others are non-refundable after renewal. Exceptions can apply for billing errors, duplicate charges, or statutory consumer rights.

If you believe you are owed a refund - because of a billing mistake, service failure, or applicable consumer protection law - contact CrashPlan support and keep documentation. If the provider declines and you paid by credit card, you may have the option to dispute the charge with your card issuer.

Crashplan plans and pricing

Your consumer rights in Canada

In Canada, consumers are protected by federal and provincial laws that cover unfair practices, billing errors and certain implied guarantees. Depending on the province, you may have rights relating to misrepresentation, automatic renewals, and refunds for services not provided as advertised.

Personal data in Canada is protected under privacy legislation such as PIPEDA (federal) and comparable provincial laws; you have rights to access and correct personal information held by a service provider and to ask about how your data is stored and deleted. If you believe your rights have been breached, you can contact the Office of the Privacy Commissioner of Canada or your provincial consumer protection agency.

Customer experiences

Reported customer experiences are mixed: many users find the product reliable for backups, while some report difficulties with billing and obtaining refunds after cancelling. Response times from support vary, and written confirmations are an important part of a smooth cancellation.

Users commonly recommend exporting critical data and keeping clear written records of any cancellation request. Where problems occur, persistence and escalating to a manager or using a written registered notice often helps resolve disputes.

Documentation checklist

• Account username/email, subscription ID, recent invoice or billing statement, screenshots of account cancellation screens, confirmation emails, courier/postal tracking and return receipt, correspondence with support, and proof of payment (credit card or bank statement).

Common mistakes

One common mistake is relying only on a verbal or phone cancellation without following up in writing; without written proof it can be hard to prove the date of cancellation. Another error is cancelling the local backup client but not the subscription - this stops new backups but may not stop billing.

Customers also sometimes fail to download important data before cancelling and later find that retained backups have been deleted. Finally, sending a regular email without using a tracked delivery method can make it difficult to establish when (or if) the provider received your notice.

Comparative recap

After cancelling

After cancellation, keep all confirmation messages, delivery receipts, and billing statements. Verify that future charges stop and check whether any data retention or deletion timelines apply. If you have a dispute about charges or data handling, escalate to CrashPlan support in writing and keep records.

Helpful links: CrashPlan support and help center: https://www.crashplan.com/en-us/support/. Billing and account help: https://support.crashplan.com/. Privacy information: https://www.crashplan.com/en-us/privacy/. For Canadian consumer information, see the Government of Canada consumer protection pages: https://www.consumerinformation.ca/ and the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/.

Address

Send written cancellation notices by recognized overnight courier or registered mail with return receipt (“raccomandata A/R”) to ensure notice is deemed given (deemed given second business day after mailing):

CrashPlan Group LLC, 400 South 4th Street, Suite 410, PMB 31083, Minneapolis, MN 55415‑1419, United States of America, Attention: Legal Department.