Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Cloudload
Via Giambattista Vico 93
42124 Reggio Emilia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cloudload service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Cloudload: Easy Method
What is Cloudload
Overview
Cloudload is a cloud service platform that offers hosting, file transfer, or application-delivery services under the Cloudload brand. It is designed to let businesses and individuals store, deliver, or process data in the cloud through subscription plans and managed service options.
Implementation, features and support can vary by provider and region; some operations for Cloudload services are managed by CloudFire Srl (address below), so contractual and billing details are determined by the terms you agreed to when you signed up.
How to cancel Cloudload
- Check your account settings or billing dashboard first for a built‑in cancellation or subscription management option - this is often the fastest method.
- If no self-service option exists, prepare a written cancellation request including your account ID, registered email, effective cancellation date, and a clear statement that you wish to terminate the service.
- Send the cancellation request to the provider’s official support email and open a support ticket where available; keep copies of all correspondence and ticket IDs.
- For legal traceability and confirmation of receipt, send a physical cancellation letter by registered mail with return receipt (raccomandata A/R) to the provider’s registered address - this is recommended in the pipeline context and can help prove delivery.
- Follow up by phone if you do not receive written confirmation within a reasonable time (7 - 14 days). Save confirmation numbers, screenshots, and any final invoices or termination notices.
What happens when you cancel
When you cancel Cloudload, access to the service typically ends at the close of the current billing period unless the provider states an immediate termination. Any paid time remaining may be subject to the provider’s refund or pro‑rata policy. Account credentials will usually remain valid for a brief period to allow data export, but automatic deletion schedules vary by provider.
Data retention and deletion policies are governed by the Terms of Service and Privacy Policy you accepted. Some providers retain backups for a period before permanent deletion; others may delete data immediately. Always export or back up critical data before the account is closed and request written confirmation of data deletion if required.
Will I get a refund?
Refund eligibility depends on the provider’s refund policy, your plan terms (prepaid vs. pay‑as‑you‑go), and timing (for example, cancelling during a trial may qualify for a full refund). Providers commonly offer pro‑rata refunds for unused prepaid time, deny refunds for monthly charges already consumed, or provide no refunds for certain plans. Exceptions may apply for billing errors, fraud, or service outages proven to violate the SLA.
To pursue a refund, collect invoices, payment records, and correspondence, then contact support. If the provider refuses and you believe the refusal contravenes the contract or applicable law, you can dispute the charge with your payment provider or seek help from provincial consumer protection offices and your card issuer.
Cloudload plans and pricing
| Plan | Price (CAD) | Billing | Notes |
|---|---|---|---|
| Free / Trial | Varies | Monthly / One‑time | Limited features; subject to availability |
| Basic | Varies | Monthly / Yearly | Entry level plan - resource caps apply |
| Pro / Business | Varies | Monthly / Yearly | Higher limits and priority support |
| Enterprise | Varies | Custom / Contract | Custom pricing, SLAs and invoicing terms |
Your consumer rights in Canada
Consumer protections for digital services in Canada are provided by a combination of federal and provincial laws and can vary by province. You have the right to dispute unauthorized or incorrect charges with your payment provider and to seek remedies for deceptive or unfair business practices through provincial consumer protection agencies. For contract disputes or claims about breach of the service terms, small claims courts and provincial tribunals are available remedies.
If you believe a provider has engaged in false or misleading representations, you may contact the Competition Bureau and your provincial consumer protection office. For billing disputes with credit or debit cards, your bank or card issuer can often process chargeback requests under their dispute procedures.
Customer experiences
Customer reports about Cloudload-style services are mixed depending on provider responsiveness, billing clarity, and data retention practices. Positive experiences often mention easy online cancellation, prompt refunds when prepaid terms allow, and helpful support for exporting data. Negative experiences commonly cite unclear contract terms, difficulty obtaining written confirmation, delays in support response, and unexpected post‑cancellation charges.
Balancing those reports: be proactive about reading the Terms of Service, capturing cancellation confirmations, and using traceable delivery methods if a written notice is required.
Documentation checklist
- Account ID, registered email, and full name on the account
- Copy of invoices and payment receipts (dates and amounts)
- Screenshot or copy of the Terms of Service and cancellation policy
- Copies of all support tickets, emails and chat transcripts
- Sent cancellation letter (copy) and registered mail tracking/return receipt
- Final confirmation of cancellation and any termination reference number
Common mistakes
One common mistake is assuming a verbal or phone cancellation is sufficient without obtaining a written confirmation or reference number; without proof, disputes are harder to resolve. Another frequent error is waiting until after the renewal date - cancelling before the billing cutoff avoids an unwanted renewal charge. Relying solely on web pages without saving timestamps and screenshots can be problematic if the provider changes the site or denies the cancellation.
Also, failing to export data and backup content before cancellation can lead to irreversible loss; check retention policies and request data exports well in advance.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online dashboard cancellation | Depends - often immediate or pro‑rata if stated in terms | Low |
| Email or support ticket | Depends - requires follow‑up and written confirmation | Medium |
| Registered letter (raccomandata A/R) | Depends - strongest proof of notice; refund subject to terms | Medium - High (postal time) |
| Phone call | Uncertain - needs written confirmation to secure refund | Low - Medium |
After cancelling
After cancellation, confirm you have a written acknowledgment from the provider that specifies the effective cancellation date, any final charges, and the timeline for data deletion. Keep all records of correspondence, receipts, and the registered mail return receipt for at least a year in case of disputes. If you do not receive confirmation in the expected timeframe, escalate to a supervisor, initiate a chargeback with your payment provider for unauthorized charges, or contact your provincial consumer protection office.
Helpful resources: Government of Canada consumer information (Canada - Consumer Protection), Competition Bureau (Competition Bureau), Office of Consumer Affairs (Office of Consumer Affairs), and Canada Post registered mail information (Canada Post).
Address
CloudFire Srl, Via Giambattista Vico 93, 42124 Reggio Emilia, Italia