Service de résiliation N°1 en Germany
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Contabo.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Contabo: Easy Method
What is Contabo
Overview
Contabo is a Germany‑based hosting provider offering VPS, dedicated servers, and cloud services to individuals and businesses worldwide. They are known for high core counts and large bandwidth allowances at competitive prices, with billing typically handled in EUR, USD, or GBP rather than local currencies.
How to cancel Contabo
Cancellation can be done through the customer control panel, by support ticket or email, or by sending a formal written notice. For highest legal certainty when requesting termination, Contabo recommends sending a signed written cancellation by registered mail (raccomandata A/R) or an equivalent method that provides proof of delivery; the address for registered notices appears in Contabo's legal notice and withdrawal pages.
- Back up all data and export any DNS, email, or domain settings you will need; shutting down or terminating services can remove access immediately after the contract end.
- Log into your Contabo control panel and check the service's billing cycle and cancellation options; attempt a first cancellation there if available.
- If control‑panel cancellation is not available or you want a formal record, open a support ticket and attach your cancellation request (include account number, service ID, and requested termination date).
- Send a signed written cancellation by registered mail (raccomandata A/R) or equivalent to Contabo's legal address (see the Address section below). Keep the tracking number and return receipt.
- Confirm receipt: monitor your email for an acknowledgement and keep all ticket numbers, delivery receipts, and screenshots of the control panel state.
What happens when you cancel
When Contabo receives and processes a valid cancellation request, services generally remain active until the end of the paid billing period unless you request immediate termination. After the termination date the provider may suspend and then delete data, including virtual disks, backups and snapshots - so retrieve everything you need before the end date.
DNS, domain name registrations and any third‑party services tied to the server usually need separate handling; domains are often managed via a registrar control panel and are unaffected unless you transfer or delete them. Contabo support can confirm exact termination timing and any data retention windows for your specific plan.
Will I get a refund?
Refunds depend on Contabo's terms of service, the type of product, payment method, and applicable law. In practice, providers like Contabo commonly do not issue pro‑rata refunds for months already paid for (especially on dedicated servers); setup fees and one‑time charges are typically non‑ refundable. Refunds are more likely if there was an overcharge, duplicate payment, or a successful dispute of a faulty or undelivered service.
If you believe you are entitled to a refund, raise the issue promptly with Contabo support and provide invoices and evidence. If the matter cannot be resolved, you can escalate with your payment provider (credit card chargeback) or pursue local consumer remedies. Because Contabo invoices in EUR/USD/GBP, currency conversion differences may affect the apparent refund amount for Canadian cardholders.
Contabo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| AMD Ryzen 12 Cores (Dedicated Server) | CA$180.97 | Monthly | 12‑core Ryzen 9 7900, ~32 TB traffic |
| AMD GENOA 24 Cores (Dedicated Server) | CA$265.14 | Monthly | 24‑core Genoa CPU, ~32 TB traffic |
| AMD Turin 32 Cores (Dedicated Server) | CA$405.43 | Monthly | 32‑core Turin CPU, ~32 TB traffic |
| AMD Turin 64 Cores (Dedicated Server) | CA$1,078.80 | Monthly | 64‑core Turin CPU, ~32 TB traffic |
Note: Contabo does not natively display prices in CAD; the figures above are examples converted to CAD from EUR/USD prices in a Canadian review. Official billing is in EUR, USD, or GBP - check your invoice currency before calculating refunds or prorations.
Your consumer rights in Canada
Canada does not have a single federal "cooling‑off" right for all online services. Consumer protection is largely provincially regulated, and rules differ by province. For many hosting and digital services, there is no automatic statutory right to cancel once service has begun - especially where the service is substantially performed.
If you paid by credit card, you can contact your card issuer to dispute charges if Contabo refuses a valid refund. You may also file complaints with your provincial consumer protection office or seek remedies through small claims court for clear contractual breaches. For privacy and data handling concerns, Canadian consumers are protected by PIPEDA or applicable provincial privacy laws; you can contact the Office of the Privacy Commissioner of Canada for related matters.
Customer experiences
Public reviews of Contabo commonly praise the hardware-to-price ratio and the generous bandwidth allowances. At the same time, several users report that customer support response times can vary and that billing issues (currency conversions, disputed charges) sometimes require persistence to resolve.
Overall, many customers find Contabo excellent for cost‑sensitive infrastructure, but advise keeping careful documentation of payments and communications to simplify any cancellation or refund process.
Documentation checklist
- Account ID, service ID(s), and registered email address.
- Recent invoices and proof of payment (bank/credit card statements).
- Service start and renewal dates, and any contract or TOS clauses relevant to termination.
- Copies/screenshots of control panel cancellation attempts and support tickets.
- Registered mail dispatch receipt and tracking number or return‑receipt.
- Backups of all data and exported DNS/email settings before termination.
Common mistakes
Failing to back up data before cancelling is the most frequent and costly error - once the service is terminated data may be unrecoverable. Another common mistake is assuming cancellations are effective immediately; many plans run to the end of the paid period unless immediate termination is explicitly granted.
People also forget to keep proof of their cancellation (ticket numbers, delivery receipts) or send notices to the wrong address or email. Finally, assuming a pro‑rata refund will be issued without checking Contabo’s terms or contacting support first often leads to disappointment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Control Panel cancellation | Usually no pro‑rata refund; effective for stopping renewals | Easy |
| Registered mail (raccomandata A/R) to legal address | Best for formal proof; increases chances in disputes and statutory claims | Medium |
| Support ticket / email | May resolve billing errors or overcharges but slower and less formal | Medium |
After cancelling
After you cancel, monitor your bank or card statements for any unexpected charges and keep all acknowledgements from Contabo. Retain backups and export any remaining logs or configurations. If you do not receive confirmation within a few business days, follow up via support ticket and reference your registered‑mail tracking or ticket numbers.
Helpful pages: Contabo support portal, the company's legal notice/imprint and refund/withdrawal policy pages, and your provincial consumer protection office for Canada. If a refund or billing dispute is not resolved, consider contacting your credit card issuer to request a chargeback as a last resort.
Useful links: Contabo home, Contabo imprint / legal notice, Terms of Service, Government of Canada - Consumer Protection
Address
Contabo GmbH, Aschauer Strasse 32a, 81549 München, Germany