Cancellation Snapshot: Easy Method

What is Snapshot

Snapshot is a Shopify app that assists merchants with customer photo capture and display workflows. It is installed and billed through the Shopify App Store; the app’s terms of service and the Shopify billing system govern installation, use, and billing.

How to cancel Snapshot

• Open your Shopify admin, go to Apps, find Snapshot, and choose Uninstall/Remove. Uninstalling the app from your store via Shopify acts as cancellation and stops future Shopify billing for the app - see the Snapshot terms of service: snapshot.company - Terms of Service.

What happens when you cancel

When you uninstall Snapshot from Shopify your store will no longer be billed for the app going forward. Access to app features in your store will end after uninstallation. Depending on how the app stores data, merchant data or customer uploads may be deleted or retained by the developer - check the app’s privacy policy and contact the developer if you need a data export before uninstalling.

Will I get a refund?

Paid subscriptions through Snapshot (the Shopify app) are generally non‑refundable according to the developer’s terms unless required by applicable law or offered at the developer’s discretion. Shopify does not issue refunds for app charges; developers must process refunds themselves through Shopify’s billing system. If you believe you are entitled to a refund under Canadian consumer protection law, raise the issue with the developer first and retain records of correspondence; you can escalate to your payment provider or consumer protection agency if necessary. For Shopify billing policy information, see: Shopify - Refunds for subscriptions.

Snapshot plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws can provide rights for digital purchases in certain provinces. Some provinces include time-limited cancellation or refund rights (commonly referenced is a 14‑day period for digital content in some contexts), but applicability depends on the specific provincial legislation, the nature of the purchase, and whether the developer’s terms are overridden by law. If you believe local law gives you a statutory right to a refund despite the app’s stated non‑refund policy, document your claim, contact the developer to request a refund, and consult your provincial consumer protection office or a legal adviser if you need help enforcing your rights.

Customer experiences

There are no Canada‑specific user reviews for Snapshot found on major public review sites such as Trustpilot or ProductReview Canada at the time of this guide. That means publicly available Canadian feedback is limited; merchant experiences will largely reflect individual developer responsiveness to refund and data requests rather than a well‑documented national pattern.

Documentation checklist

• Store name and Shopify store URL
• Date and time you uninstalled the app (screenshots if possible)
• Invoice or charge records from Shopify showing app charges
• Correspondence with the developer (email, in‑app messages, support tickets)
• Descriptions/screenshots of any data you need exported
• Payment method details used for the app charges (for disputes)
• Postal address for written notices if you choose registered mail: Suite 105, 4a Shenley Road, Borehamwood, Hertfordshire WD6 1DL, United Kingdom

Common mistakes

Merchants sometimes assume uninstalling an app will automatically issue a refund; uninstalling stops future charges but does not guarantee reimbursement of past charges. Another common error is failing to export or request copies of merchant or customer data before uninstalling - once the app is removed, the developer may refuse subsequent data retrieval. Finally, merchants occasionally contact Shopify expecting Shopify to refund app charges; Shopify’s policy is that developers must handle refunds for their app charges, so direct developer communication is necessary.

Comparative recap

After cancelling

After you uninstall Snapshot, confirm that billing has stopped by reviewing your Shopify billing history. If you need data retained or exported, contact the developer immediately and provide the documentation from the checklist. For dispute escalation, keep records and contact your payment provider, or seek advice from your provincial consumer protection office if you believe a legal right to a refund applies. Helpful pages: Snapshot terms - snapshot.company - Terms of Service; Shopify billing and refund guidance - Shopify Help - Refunds.

Address

Suite 105, 4a Shenley Road, Borehamwood, Hertfordshire WD6 1DL, United Kingdom