Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dreamhost
417 Associated Rd.
92821 Brea
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dreamhost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Dreamhost: Simple Process
What is Dreamhost
DreamHost is a web hosting company that offers shared and managed hosting, virtual private servers (VPS), managed WordPress (DreamPress), domain registration and a variety of add-on and third-party services (for example, Google Workspace). They provide a 30‑day money‑back guarantee for many standard Website Hosting plans, while specialty services and third‑party products often follow different cancellation and refund rules.
How to cancel Dreamhost
- Log in to your DreamHost panel at panel.dreamhost.com and navigate to the Manage Account / Billing section to cancel standard Website Hosting. If you are within 30 days of initial signup and used a credit card or PayPal, request cancellation there to qualify for the money‑back guarantee.
- To cancel a Google Workspace subscription managed through DreamHost, cancel via the DreamHost control panel as described in the DreamHost help article: Canceling Google Workspace. Note these plans are non‑refundable and billing may transfer to Google after cancellation.
- For domains, SSL, Google Workspace add‑ons, or other third‑party/partner services, cancel directly with the provider or via the partner control panel - DreamHost’s 30‑day guarantee does not apply to these services.
- Professional Services (web design, SEO, managed services) must be canceled by email at least seven calendar days before the end of the term; check your service agreement for automatic renewal details and send cancellation requests to DreamHost support or your account contact.
- If you prefer a paper record or disputes arise, send a signed cancellation/request letter to DreamHost Payments at the postal address below and consider sending it via raccomandata (registered mail) for proof of delivery.
What happens when you cancel
When you cancel a DreamHost hosting plan, automatic renewals stop and billing will not continue past the current paid term. Access to hosting services and site files may remain available until the end of the paid period, but DreamHost may suspend or terminate services per their Terms of Service if billing or policy issues exist. Domain registrations are separate from hosting: cancelling hosting does not automatically cancel or delete domain registrations - those must be managed independently.
For Google Workspace, canceling via DreamHost will stop managed billing but may transfer account administration/billing to Google, and DreamHost’s control over the subscription ends. For third‑party add‑ons, cancellation and data retention are governed by the provider’s terms.
Will I get a refund?
DreamHost offers a 30‑day money‑back guarantee on standard Website Hosting plans if you cancel within 30 days of initial signup and paid by credit card or PayPal. Other payment methods (checks, money orders, gift certificates, manual payments) are not automatically refundable. Domain registrations (including free domains bundled with plans) are non‑refundable under any circumstances. Account credits created from early termination, upgrades/downgrades, or promotions are generally non‑refundable, though credits created by canceling a yearly plan within the 30‑day window may be refundable per DreamHost policy.
Refunds to credit cards typically take 5 - 7 business days to post; manual refunds such as checks can take up to 30 days. One‑time services like Hacked Site Repair are refundable only if DreamHost fails to complete the repair in the quoted timeframe due to their delay.
Dreamhost plans and pricing
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Shared Starter (3‑year intro) | C$3.47/month | Monthly (billed every three years) | 1 site, 50 GB storage, free domain, free SSL, unmetered bandwidth |
| Shared Starter (annual intro) | C$3.98/month | Monthly (billed annually) | 1 site, 50 GB storage, free domain, free SSL, unmetered bandwidth |
| Shared Starter (renewal annual) | C$9.44/month | Monthly (renewal, annual) | Same features as above |
| Shared Unlimited (annual intro) | C$3.50/month | Monthly (billed annually) | Unlimited sites & storage, free domain, free SSL, unmetered bandwidth |
| Shared Unlimited (renewal annual) | C$17.55/month | Monthly (renewal, annual) | Same features as above |
| DreamPress Basic | C$16.95/month | Monthly (intro, USD) | Managed WordPress |
| DreamPress Basic (renewal) | C$19.95/month | Monthly (renewal, USD) | Managed WordPress |
| VPS Basic (intro) | C$10.00/month | Monthly (intro, USD) | VPS hosting |
| VPS Basic (renewal) | C$24.99/month | Monthly (renewal, USD) | VPS hosting |
| Launch (HostAdvice CAD) | C$4.20/month | Monthly | 25 GB hosting, 25 sites (shared) |
| Growth (HostAdvice CAD) | C$5.60/month | Monthly | 50 GB hosting, 50 sites (shared) |
| Scale (HostAdvice CAD) | C$14.02/month | Monthly | 100 GB hosting, 100 sites (shared) |
Notes: Some prices were sourced in USD and converted approximately to CAD; checkout pricing may vary with exchange rates and applicable taxes. HostAdvice CAD pricing appears as direct CAD offers and feature sets may differ slightly.
Your consumer rights in Canada
As a Canadian consumer you are entitled to clear information about cancellation and refund policies before purchase, including any exclusions like non‑refundable domains or add‑ons. DreamHost’s 30‑day money‑back guarantee for standard hosting is consumer‑friendly in principle, but its applicability is limited by payment methods and by explicit exclusions; these limitations should be disclosed clearly at sale.
If DreamHost applies automatic renewals, charges for services you did not consent to, or withholds credits without clear terms, Canadian consumer protection laws can provide remedies. You may be able to dispute unclear or unfair contract terms, request a refund through your payment provider, or file complaints with provincial consumer protection offices if transparency or consent requirements were not met.
Customer experiences
User reviews show a mix of positive and negative experiences. Many customers praise DreamHost’s customer support, citing helpful, knowledgeable staff and a user‑friendly control panel. Reviewers also often note good reliability and ongoing platform improvements.
Conversely, complaints exist around account restrictions, domain renewal disputes, unexpected charges, and issues with refunds or deleted content after missed payments. Several public complaints reference domain auto‑renewal disagreements and billing disputes where DreamHost relied on its domain registration terms, so read renewal and refund terms carefully.
Documentation checklist
- Account email, DreamHost account ID and panel screenshots showing plan and billing dates
- Order number(s), invoices or receipts, and payment transaction records (credit card / PayPal)
- Domain names involved and registration receipts
- Support ticket transcripts or chat logs and timestamps of cancellation requests
- Copies of any written notices you send, and registered mail proof (tracking and delivery receipt) if you mail the cancellation
Common mistakes
Common mistakes include assuming the 30‑day guarantee covers domains or add‑ons - it does not - and missing the 30‑day window for refundable hosting cancellations. Some customers forget to cancel third‑party services (Google Workspace, domain renewals) separately and are surprised by continued charges. Others assume every payment method is refundable; DreamHost restricts refunds to certain methods for the guarantee. Finally, failing to keep copies of cancellation confirmation, invoices, or mailed proof makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Manage Account panel (standard hosting within 30 days) | Yes (credit card / PayPal) | Easy |
| Control panel cancel (Google Workspace via DreamHost) | No (plans non‑refundable) | Easy - Medium |
| Cancel third‑party / domain via provider | No (domains non‑refundable) | Medium |
| Email cancel (Professional Services) | Partial / Depends (check agreement) | Medium |
| Registered mail to Payments address | Possible (good proof for disputes) | Medium - Hard |
After cancelling
After you cancel, keep copies of confirmations, screenshots of your account status, and any refund communications. If you expect a refund, monitor your payment method for the credited amount (refunds to cards typically take 5 - 7 business days; manual checks can take up to 30 days). For help and authoritative guidance see DreamHost’s Terms of Service: Terms of Service, the refunds FAQ: Refunds and Account credits (FAQ), and the Google Workspace cancellation guide: Canceling Google Workspace. If you encounter problems or unclear terms, consider contacting your payment provider to dispute a charge and, if necessary, file a complaint with your provincial consumer protection office.
Address
Mailing address (for payments or written cancellation notices): DreamHost Attn: Payments PMB #257 417 Associated Rd. Brea, CA 92821 USA. It is recommended to send by raccomandata (registered mail) or another tracked service for proof of delivery.