Cancellation Sugarsync: Step-by-Step Guide

What is Sugarsync

SugarSync is a cloud storage and file‑syncing service that lets users back up, sync, and access files across multiple devices. It targets both individual and small business users with plans that offer varying amounts of storage, folder‑level syncing and security features.

How to cancel Sugarsync

• App Store (iOS): If you subscribed through Apple, you must cancel via Apple's subscription management - either Settings on your iPhone/iPad or via iTunes on a computer; SugarSync cannot cancel App Store subscriptions for you. See Apple's subscription support for steps.
• Google Play (Android): If you subscribed through Google Play, cancel in Google Play's Subscriptions section; deleting the app does not stop billing. For Google Play refunds/cancellations see the platform's subscription help (note: some vendor help pages reference similar guidance; check Google Play support from your device).
• Web subscription (direct from SugarSync): SugarSync requires you to cancel via their customer support chat during business hours (customers report hours such as about 10 am - 2 pm PST). Because this is handled through chat, have your account details ready and ask for a cancellation confirmation transcript. Customers report this route can be cumbersome and not always accessible - see user reports at customer reviews.
• Written/mail option (recommended for proof): If you prefer a paper trail, send a cancellation request by registered mail (raccomandata A/R) to SugarSync's correspondence address: 114 5th Ave, New York, NY 10011, United States. Keep the postal receipt as proof of delivery.

What happens when you cancel

When you cancel, automatic renewals are stopped for future billing periods, but access to paid features typically continues until the end of the current paid term. After the subscription period ends, syncing and access to files beyond the free quota may be restricted or suspended - make sure to back up or download important data before the end date. If a payment fails or a paid subscription lapses, some users report data becoming inaccessible or removed without clear advance warning; keep local copies of critical files.

Will I get a refund?

SugarSync's Terms state that "All payments are non‑refundable." There is no official policy for prorated refunds or credits if you cancel partway through a paid period. In practice, a few users have received courtesy refunds on a case‑by‑case basis after escalating complaints, but these are exceptions and not guaranteed by company policy. Platform purchases (App Store or Google Play) are subject to Apple or Google refund processes rather than SugarSync's direct policy.

Sugarsync plans and pricing

Note: No official Canadian pricing was provided in the sources; the figures above are USD estimates. Your final CAD cost depends on current exchange rates and any platform or payment processor markup (for example, App Store/Google Play or card FX fees).

Your consumer rights in Canada

Under Canadian consumer protection rules, businesses must clearly disclose automatic renewal terms and provide an accessible way to cancel. You generally have the right to cancel recurring services, but whether you are entitled to a refund depends on the vendor's stated policy and applicable provincial laws. SugarSync's stated "no refunds" policy is enforceable unless it conflicts with specific provincial consumer protection statutes; if renewal disclosure or cancellation terms appear unfair or were not clearly disclosed, you can raise the issue with your provincial consumer protection office or dispute the charge with your payment provider.

Customer experiences

Users commonly praise SugarSync for reliability, ease of use and straightforward syncing across devices; reviewers on Capterra and Trustpilot note it is intuitive and effective for folder‑level sync. On the other hand, complaints include cases of data becoming inaccessible after payment failures, difficulty cancelling subscriptions (especially direct web subscriptions handled by chat), unexpected automatic renewals, and concerns about customer support responsiveness. Some customers report having to pay for premium support tiers for faster help.

Documentation checklist

• Account email and username used with SugarSync
• Receipt or invoice showing the subscription purchase and renewal dates
• Method of purchase (App Store, Google Play, or direct web) and supporting proof (screenshots of subscription page or confirmation email)
• Copy or screenshot of the cancellation request (chat transcript, email, or registered‑mail receipt)
• Bank or card statement showing the charge(s) you wish to dispute, if applicable
• Desired outcome written clearly (cancel subscription, stop renewals, request confirmation, request refund if applicable)

Common mistakes

Common errors include assuming deleting the app cancels the subscription (it does not for App Store/Google Play purchases), not confirming which platform processed the payment (direct web vs. App Store vs. Google Play), and failing to keep proof of cancellation or communication. Another frequent mistake is waiting until after the renewal date to cancel - cancel before the next billing cycle to prevent another charge, and always request confirmation (chat transcript or written acknowledgement). If you expect a refund, document every step and escalate quickly to your payment provider if the vendor refuses to cooperate.

Comparative recap

After cancelling

After you cancel, save any confirmation you receive (chat transcript, email, or registered‑mail delivery receipt). Back up your files locally before the subscription period ends to avoid any loss of access. If you were charged despite cancelling, contact your payment provider or card issuer to dispute the charge and provide your documentation. Helpful references: Apple subscription help at support.apple.com, user reports on cancellation and refunds at revdex.com, and community reviews at Trustpilot and Capterra.

Address

For written correspondence (recommended by registered mail for proof of delivery):

114 5th Ave, New York, NY 10011, United States