Cancellation service N°1 in Bahamas
Contract number:
To the attention of:
Cancellation Department – Filejoker
Ocean Centre, Montagu Foreshore, East Bay Street
00000 Nassau
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Filejoker service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Filejoker: Easy Method
What is Filejoker
Filejoker is an online file-hosting and premium download service that lets users upload, store, and share files for download. Premium accounts typically provide faster downloads, higher bandwidth, and fewer restrictions compared with free access.
How to cancel Filejoker
- Prepare your account details: have the account email, order or invoice number, and the date of the last payment ready.
- Send a cancellation request by emailing the Filejoker support address shown in your account or on the Filejoker website; clearly state that you wish to cancel the subscription or stop recurring billing and include your identifying details and a request for confirmation.
- If you prefer to send a postal cancellation, send a registered letter (raccomandata A/R) to the operator's address in the Bahamas (see Address section below); include the same identifying information and a clear statement that you request cancellation and confirmation by email or post.
- Keep copies of everything you send and note the date and time of the email or the registered-mail receipt. If you do not receive confirmation within a reasonable time (usually 7 - 14 days), follow up by email and keep records of all correspondence.
What happens when you cancel
Cancellation generally stops future automatic renewals; whether access continues after cancellation depends on Filejoker's billing rules. In many services you keep paid benefits until the end of the current billing period, but some providers terminate access immediately on cancellation. You should ask for clarification when you cancel.
Data (uploaded files, account settings, receipts) may be retained by Filejoker for a time after cancellation according to their data-retention and privacy policy. If you need files preserved or permanently removed, request explicit action in your cancellation message and retain confirmation from support.
Will I get a refund?
Refunds depend on Filejoker's terms of sale and the timing and reason for your request. Many file-hosting services do not offer automatic refunds for unused time, but exceptions commonly include billing errors, duplicate charges, or short trial-period cancellations. If you believe a charge is incorrect, explain the issue, provide proof (receipts, transaction IDs), and request a refund when you email support.
If you paid through a third party (app stores or payment processors) you may need to request a refund through that channel. If the provider refuses and you have valid grounds under Canadian consumer protection rules, you can also speak with your card issuer about a chargeback; keep in mind chargebacks can have time limits and require documentation.
Filejoker plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Basic | Varies | Varies |
| Premium | Varies | Varies |
| Business / Enterprise | Varies | Varies |
Your consumer rights in Canada
In Canada, consumer protection is handled provincially and by federal rules that address unfair practices and false or deceptive representations. For online subscription services, provinces generally allow consumers to dispute unauthorized or fraudulent charges and may require clear disclosure of renewal terms. The Bank/credit card chargeback process is also available when a merchant will not resolve a legitimate billing dispute.
Privacy and data-retention are subject to federal and provincial privacy laws (including PIPEDA in many cases). If you believe a company is mishandling your personal information or refusing to delete data where required, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy authority. For suspected fraud or scams, contact the Canadian Anti-Fraud Centre and report to your card issuer or bank.
Customer experiences
Public reports for file-hosting services like Filejoker are mixed. Some customers report straightforward cancellations and timely responses when contacting support by email, while others report slow replies and difficulty obtaining confirmations or refunds. Experiences can vary by payment method and by whether the user supplied complete identifying information at the time of cancellation.
Because outcomes vary, many users recommend documenting all communications, saving receipts and transaction IDs, and following up promptly if confirmation is not received.
Documentation checklist
- Account email and username; order/invoice/transaction ID; payment method and last four digits of the card; date and time of charges; screenshots or copies of receipts; copies of emails sent and any reply; registered-mail receipt if posting a letter.
Common mistakes
One common mistake is omitting critical identifiers (account email or order number) in the cancellation request, which delays processing. Another is assuming cancellation via a payment method (for example, stopping a card) cancels the subscription on the provider side; that may stop payments but not formally notify the merchant and can lead to collections or reactivation if billing details are updated on file.
Relying solely on a website form without saving confirmation is another frequent error. Always request and keep written confirmation of cancellation and any refund decision.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support (recommended) | Possible, case-by-case; depends on terms and evidence | Low to medium - fastest if you provide full details |
| Registered postal letter (raccomandata A/R) | Possible, case-by-case; creates strong proof of notice | Medium to high - slower, but provides recorded delivery proof |
After cancelling
After you cancel, keep the confirmation message or registered-mail receipt and monitor your payment method to ensure no further charges are taken. If you do see an unexpected charge, contact Filejoker support with your cancellation proof and then your payment provider if necessary. If you need help understanding Canadian consumer protections or wish to report suspected unfair or fraudulent activity, consult the resources below.
Useful links: Competition Bureau Canada, Canadian Anti-Fraud Centre, Office of the Privacy Commissioner of Canada, Financial Consumer Agency of Canada.
Address
For registered postal cancellation (raccomandata A/R): Ocean Centre, Montagu Foreshore, East Bay Street, Nassau, New Providence, 00000, Bahamas.