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I hereby notify you of my decision to terminate the contract relating to the Geeni service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Geeni: Easy Method
What is Geeni
Geeni is the smart‑home app and device brand operated by Merkury Innovations, offering Wi‑Fi bulbs, plugs, cameras and related accessories that pair with an iOS or Android app to provide remote control and cloud features. Geeni devices are sold through mygeeni.com, third‑party retailers and app stores; their publicly posted Help Center and Terms do not include Canada‑specific cancellation instructions.
How to cancel Geeni
There is no single, Geeni‑published Canada cancellation procedure. Below are practical, contextual steps you can take depending on how you purchased or subscribed.
- If you subscribed through the Apple App Store or Google Play, cancel the subscription in the store (Apple or Google manages billing and refunds for store subscriptions).
- If you bought from mygeeni.com or need account/device help, contact Geeni Support at support.mygeeni.com and request cancellation and any refund (include order details and photos for defects).
- If you cannot resolve the issue through support or want a formal record, send a written cancellation/refund request to the corporate office (recommended by registered post) with order number, dates and photos - address below.
- If purchased from a retailer (Amazon, Best Buy, etc.), follow that retailer’s cancellation/return process - retailers usually control refunds for their sales.
What happens when you cancel
Cancelling a subscription or requesting a return typically stops future billing and may terminate access to paid cloud features, recorded video, and other subscription services. Device hardware may continue to operate on local networks, but cloud functionality, remote access and integrations may be disabled. Geeni’s public resources don’t specify exact data‑retention periods; if you need recordings or settings preserved, download or back them up before confirming cancellation.
Will I get a refund?
Geeni’s stated policy for purchases directly from Geeni or Merkury Innovations allows refunds within 30 days of purchase for manufacturing defects (proof of purchase and photos required). Their Returns & Refunds guidance says unopened items may be eligible for full refunds, opened/used items may be eligible for partial refunds, and items damaged outside warranty are typically not covered; customers often pay return shipping unless free shipping terms apply. These are Geeni’s internal policies and do not expressly reference Canadian statutory consumer remedies.
Geeni plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Cloud subscription | Varies | Varies |
| Device purchase (bulb, camera, plug) | Varies | One‑time |
| App features / basic use | Varies | Varies |
Your consumer rights in Canada
Geeni’s public policies reference a 30‑day internal refund window but do not explicitly address Canadian consumer law. In Canada, provincial consumer protection statutes and implied warranty rules may provide additional remedies beyond a vendor’s stated policy; these can include implied merchantability and durable goods protections. If you believe the seller’s policy conflicts with statutory rights, consider contacting your payment provider to dispute a charge, or contacting your provincial consumer protection office for guidance. This is general information and not legal advice.
Customer experiences
Public reviews from Canada are largely negative in the retrieved sources. Reported issues include unreliable camera features (loss of motion or audio alerts), buggy app performance, aggressive ads or subscription prompts, billing and charge disputes, and slow or unhelpful customer service. Some community posts (e.g., Reddit) describe product failures and unfulfilled replacement promises. No Canada‑specific positive review data was identified in the supplied sources.
Documentation checklist
- Order number and date (receipt or invoice)
- Account email/username used with Geeni
- Photos or video showing any defect or damage
- Device serial number or model information
- Proof of delivery (tracking number or delivery confirmation)
- Payment method details (last 4 digits, transaction date)
- Copies of any prior correspondence with Geeni support
- Postal tracking/registered post receipt if sending physical mail
Common mistakes
Common errors include: assuming Geeni will cancel App Store/Google Play subscriptions (those must be cancelled in the store), failing to keep proof of purchase and photos, waiting past the 30‑day window for refunds from Geeni, sending vague emails without order or device details, and relying solely on chatbots instead of escalating to a documented support ticket or registered mail. Example: a customer who requests a refund by a short social media message may not have the documentation needed if the support team requests receipts and photos.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play subscription | Refund handled by the store; possible per store policy | Moderate |
| Contact Geeni Support (support.mygeeni.com) | Possible within Geeni’s 30‑day policy for direct purchases (proof required) | Moderate to High (response times and outcomes vary) |
| Mail registered cancellation to corporate address | Possible if purchase was direct and within policy; provides strongest written record | High (slower, paperwork required) |
| Return to retailer (Amazon, Best Buy, etc.) | Depends on retailer’s return policy | Varies |
After cancelling
After you cancel, confirm in writing that billing has stopped and keep all correspondence and return tracking records. If you rely on cloud storage, download important recordings before access is cut. If devices remain in your home, consider factory resetting and removing the account association. If you paid by credit card and cannot secure a refund from Geeni, contact your card issuer about a chargeback. Relevant pages: Geeni’s refund guidance at Refund Service, and the store returns/FAQ pages at mygeeni.com FAQ and Shipping & Return Policy.
Address
Merkury Innovations LLC
45 Broadway, Suite 350
New York, NY 10006
United States