Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Google Drive
111 Richmond St. West, 12th Floor
M5H 3K6 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Google Drive service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Google Drive: Easy Method
What is Google Drive
Google Drive is a cloud storage service that lets you store, access and share files across devices. It is integrated with Gmail and Google Photos and offers paid storage upgrades through Google One for additional space and features.
How to cancel Google Drive
- Web via Google One: Go to drive.google.com/settings/storage or one.google.com, sign in with the Google account that purchased the plan, open your Google One or storage settings, and select the option to cancel or downgrade your plan. See Google’s instructions at Cancel your storage plan. Your account will revert to the free 15 GB tier at the next billing cycle.
- Google Play (Android): If you purchased the plan through Google Play, open the Play Store app, tap your profile → Payments & subscriptions → Subscriptions, find Google One (or the subscription name), and tap Cancel subscription. Google Play refunds and cancellations follow the Play policies; see Cancel Google One purchased via Google Play and the Play terms at Google Play Terms.
- App Store (iOS): If you bought storage through Apple’s App Store, cancel in Apple’s subscription settings on your iPhone/iPad (Settings → your name → Subscriptions) or via the App Store - subscriptions purchased via Apple cannot be cancelled from the Google One app or website. For instructions see third‑party guidance such as this guide.
- Written notice (legal proof): To create a formal record you may send a written cancellation request by registered mail (raccomandata A/R) to Google Canada Corporation, 111 Richmond St. West, 12th Floor, Toronto, Ontario M5H 3K6, Canada. Include the Google account email, subscription details, and a clear request to cancel.
What happens when you cancel
When you cancel a paid Google Drive/Google One subscription, your paid benefits continue until the end of the current billing cycle, after which your account reverts to the free 15 GB storage tier. Files already stored remain in your account, but if your total stored data exceeds the free allowance you will not be able to add more files, and some Google services (sending/receiving mail, creating new Drive files) may be limited until you free up space or purchase more storage.
Ownership of files does not automatically change on cancellation; you remain the owner of files you created unless you delete them or transfer ownership. If you used family sharing, shared storage access ends according to the plan’s lifecycle and membership settings.
Will I get a refund?
Web purchases of Google storage are generally non‑refundable: if you buy a storage plan on Google’s web interface you are typically not entitled to a refund, but you retain the storage benefits for the subscription period already paid. Refunds in some regions or exceptional cases may be available per Google’s terms.
For subscriptions purchased through Google Play, refunds are handled under Google Play’s refund policy and are considered case‑by‑case; Play generally does not provide refunds automatically simply because you cancel. For App Store purchases, refunds are governed by Apple’s refund processes and are not handled via the Google One website or app. If you believe you were misled or charged in error you can request a review from the platform that handled the sale (Google directly, Google Play, or Apple).
Google Drive plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free (15 GB) | C$0 | Included with Google account | Basic storage shared across Drive, Gmail, Photos |
| 100 GB | C$2.99 per month or C$25.99 per year | Monthly / Annual | Extra storage, shareable with up to 5 family members |
| 200 GB | C$3.99 per month | Monthly | More storage, shareable with family |
| 2 TB | C$13.99 per month | Monthly | Large storage, family sharing |
| 10 TB | C$139.99 per month | Monthly | Very large storage |
| 20 TB | C$279.99 per month | Monthly | Extremely large storage |
| 30 TB | C$419.99 per month | Monthly | Maximum storage tier |
| Google AI Pro (2 TB + AI features) | C$19.99 per month | Monthly | 2 TB storage plus access to Gemini Pro AI tools |
Your consumer rights in Canada
There is no general Canadian statutory 14‑day cooling‑off right that automatically applies to digital subscriptions such as Google Drive/Google One. Refunds and cancellations are governed by the vendor’s terms and by the policies of the platform you used to purchase the plan (Google web store, Google Play, or Apple's App Store). Provincial consumer protection laws may provide remedies in cases of deceptive practices, unauthorized charges, or other unfair conduct, but routine subscription cancellations and refunds follow the seller/platform policies rather than an automatic statutory right to return.
Customer experiences
Many users praise Google Drive for its ease of use, strong collaboration features, automatic saving and tight integration with other Google services. Paid plans are seen as affordable options for adding storage and supporting team workflows. At the same time, common complaints include the free tier filling quickly, occasional syncing delays especially with large files, challenges organizing very large volumes of data, and occasional difficulty contacting support. Some reviewers report frustration with customer service responsiveness when resolving billing or access issues.
Documentation checklist
- Account email address (the Google account used to buy the plan)
- Subscription confirmation or receipt (order ID, purchase date)
- Payment method last four digits or transaction reference
- Screenshots of subscription page or billing statement (if applicable)
- Copy of any cancellation confirmation emails and registered‑mail tracking/receipt if you send a written notice
Common mistakes
People often try to cancel an App Store purchase through Google’s website or app; that does not cancel an Apple‑billed subscription and can lead to continued charges. Another common error is assuming cancellation triggers an immediate refund - most web purchases are non‑refundable and access remains until the end of the billing period. Users also sometimes delete the Google account or files before confirming cancellation, which can complicate obtaining records or proving ownership if a billing dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web via Google One (drive.google.com/settings/storage or one.google.com) | Generally non‑refundable for web purchases; you keep access until period end | Easy |
| Google Play (Android) | Refunds handled under Google Play policy; case‑by‑case | Moderate |
| App Store (iOS) | Refunds handled by Apple per App Store policy; not via Google | Moderate |
| Written notice (registered mail to Google Canada) | Does not change refund policy (formal record only); useful for disputes | Higher (formal process) |
After cancelling
After you cancel, watch for an email confirmation and keep it with your records. If you need help with billing questions or refund requests, start with Google’s support pages: general cancellation guidance at Google One help, Google Play purchase support at Google Play support, and platform documentation for App Store purchases. If you sent a registered‑mail cancellation, keep the tracking and receipt as evidence. For unresolved disputes, you may consider contacting the platform’s support channels or seeking guidance from your provincial consumer protection office.
Address
Google Canada Corporation
111 Richmond St. West, 12th Floor
Toronto, Ontario M5H 3K6, Canada