Cancellation Shurgard: Easy Method

What is Shurgard

Shurgard is a self‑storage operator that rents secure storage units and provides related services, online account management, and a mobile app for access and billing. It operates on a contract basis where customers rent units by month with terms and administrative rules set by the company.

How to cancel Shurgard

• Provide written notice at least 15 days before the start of the next billing period. Acceptable methods are email, postal mail, or in person at your local Shurgard location; check the facility for the exact contact details and email address.
• Include in your written notice: your full name, account/contract number, unit number, desired termination date (ideally the last day of a billing period), and a clear statement that you wish to terminate the contract.
• Send the notice with proof of delivery where possible (for postal mail, use registered mail or a trackable service; for email, request a read/receipt and save the sent message).
• Confirm receipt with the facility and keep any confirmation in writing (email reply or signed receipt) as proof of cancellation.
• Before the termination date, empty the unit, sweep it clean and remove your lock; failure to do so may result in contract extension or additional charges.
• If you prefer not to cancel, you may instead downsize to a smaller unit at any time without charge - ask your local facility for options.

What happens when you cancel

When your written cancellation is accepted and becomes effective at the end of the billing period, you will typically retain access until that date. You must vacate the unit, remove your lock and clean the unit; if you do not, Shurgard may treat the unit as still under contract and may extend the rental or charge additional fees. Administrative closure usually includes final billing and account deactivation. The company will retain account records as required by its policies; request any receipts or final statements for your records.

Will I get a refund?

Shurgard does not publish a general refund or money‑back guarantee for prepaid or early termination of storage contracts in Canada. There is no publicly documented 14‑day consumer cooling‑off period applicable to self‑storage contracts; refunds for unused prepaid periods are not guaranteed and would depend on Shurgard’s specific terms or any exception they choose to make. If you believe you are due a refund, raise the issue in writing with the facility and retain your proof of payment and cancellation; escalate to customer service if necessary.

Shurgard plans and pricing

Your consumer rights in Canada

Canadian consumer laws provide specific cooling‑off rights for certain types of contracts (for example, door‑to‑door or distance sales), but self‑storage services are typically excluded from these statutory cancellation periods. Consequently, there is no automatic 14‑day free cancellation right for Shurgard storage contracts in Canada. Your rights to a refund or early termination credit therefore rest on the contract terms you agreed to with Shurgard and any local facility policies.

Customer experiences

Many customers praise Shurgard staff for being helpful and professional and note that facilities are generally clean and secure. The mobile app and online self‑service tools receive frequent positive mention for convenience. On the other hand, some customers have reported problems when access shifted to app‑dependent systems (access issues during app outages) and concerns about insurance coverage or claims being limited or difficult. Experiences can vary by facility, so check local reviews and ask the facility about access methods and insurance details before committing.

Documentation checklist

• Contract number and unit number
• Full name and contact details of the account holder
• Desired termination date and clear statement of cancellation
• Proof of sending (registered mail receipt, email sent folder, or signed in‑person receipt)
• Photos showing the unit emptied and cleaned (date‑stamped if possible)
• Final payment receipts and any confirmation of account closure from Shurgard

Common mistakes

One frequent mistake is failing to give the required 15‑day written notice; a notice given too late may commit you to another billing period. Another common error is not emptying the unit or removing the lock by the termination date - this can lead to contract continuation or extra charges. Relying on phone calls alone without written confirmation is risky because the contract requires written notice. Finally, assuming a statutory cooling‑off right or automatic refund for early termination can lead to disappointment; always check the facility’s written terms.

Comparative recap

After cancelling

Keep copies of your cancellation notice and any confirmation from the facility. Confirm the final bill and stop any recurring payments (e.g., automatic debit) once you have a written closure confirmation. If you purchased insurance through Shurgard or a third party, cancel or update that policy as needed. For questions on contracts and administration, consult Shurgard’s FAQ: Shurgard contracts & admin FAQ. For facility‑specific reviews and experiences, see customer feedback pages such as Shurgard on Trustpilot (Canada).

Address

Shurgard Belgium NV, Zuiderlaan 14 Box 14, 1731 Zellik, Belgium