What is Pearson

Overview

Pearson is a global education company that sells textbooks, digital courseware, online subscriptions and testing services such as Pearson Test of English and Pearson VUE. In Canada it operates a storefront and digital services under global and local terms of sale, combining one‑time purchases (textbooks, access codes) with recurring or time‑limited digital subscriptions (eTextbooks, Pearson+ / Pearson Plus, Revise Online).

How to cancel Pearson

Cancellation steps depend on the product you bought (physical book, time‑limited eText, recurring eTextbook subscription, Revise Online, or testing service). The list below gives the standard self‑service and support paths to stop renewals or request returns/refunds.

Locate your order or subscription in your Pearson account and use the "cancel subscription" or "return" button in account settings or order history (Revise Online and many Pearson purchases allow this). See Revise Online terms: reviseonline.pearson.com.
If no self‑service option is available or you need a refund, contact Pearson Support via the contact options on the Pearson Canada site or the product support page; for Pearson eTextbooks/EULA details see: Pearson EULA and general terms: pearson.com.
For physical returns bought from the Pearson Canada store, request a return within 30 days (items must be unopened and resalable) using the store return process or support contact.
If you prefer formal notice, send a signed cancellation/return request and proof of purchase to Pearson Support and, where applicable, follow up by registered mail to the legal address listed below (see Address section).
If cancellation is within statutory refund windows (see next sections), request the refund in writing and keep confirmation screenshots and order numbers.

What happens when you cancel

When you cancel a subscription via your account or support, renewal charges stop at the end of the current paid period (or immediately for pre‑renewal cancellations) but access rules vary by product. For time‑limited subscriptions you typically retain access until the subscription expiry; for recurring plans canceling prevents further renewals but does not always pro‑rate unused time into a refund. Physical orders returned and accepted are refunded after inspection. Pearson may retain account records, purchase history and any content you uploaded according to its privacy and data retention policies.

Will I get a refund?

Refund eligibility depends on product type and timing. Revise Online (Canada) offers a 14‑day legal right period during which you may cancel via the account button or support; however, any use during that period may reduce the refund proportionally (see Revise Online terms). Pearson Plus / eTextbook subscriptions generally allow refunds only during the designated "Refund Period" (typically up to ~15 days after purchase) and thereafter fees are non‑refundable; cancel in your Pearson account or through Pearson Support (see Pearson EULA). Physical goods bought via the Pearson Canada store can usually be returned within 30 days unopened for a full refund. Digital goods that have been accessed or downloaded are typically non‑refundable under Pearson rules and common digital‑goods practice, although federal or provincial consumer protection may apply in cases of defects or misleading representations.

Pearson plans and pricing

Plan	Price	Period	Features
eTextbook subscription (Pearson+ eTextbook plan)	From $8.49/mo (currency unclear)	Monthly	Pay monthly or one‑time; access to eTextbook, highlight, notes, app access, 14‑day refund guarantee
180‑day eText subscription (e.g., Introduction to Econometrics)	C$60.00	180‑day access	Single‑title access via subscription code
Custom Chemistry with Mastering & Periodic Table package	C$189.45	One‑time purchase	Course package including Mastering, access code
Abnormal Child & Adolescent Psychology + E‑Text Access Card	C$199.40	One‑time purchase	E‑Text access card for course material

Your consumer rights in Canada

Canadian consumer protection treats digital goods differently from physical goods: once digital content is accessed/downloaded, refunds are often unavailable. Pearson’s digital refund policies align with this practice, but you can still rely on federal or provincial consumer protection where a product is defective or the seller’s description was misleading. Some purchases (such as specific subscription offers) provide a voluntary statutory‑like window (e.g., Revise Online’s 14‑day period) that may exceed minimum protections. If Pearson improperly denies a legitimate refund or fails to honor cancellation rules, consumers in provinces such as Ontario can file complaints with their provincial consumer protection office; keep documented proof of your cancellation attempts and correspondence. Note: public complaint records indicate Pearson Canada has received consumer complaints and has a low BBB responsiveness rating, which may be relevant if escalation is needed (BBB profile).

Customer experiences

User feedback is mixed. Positive reports commonly reference prompt test results and a structured assessment process for Pearson Test of English (PTE) testtakers (Trustpilot PTE). Negative reviews highlight issues with subscription transparency (reports of minimum terms and difficulty canceling early), frustrating customer service (automated chatbots, slow email responses), website/usability problems, and specific testing administration complaints (name‑matching rules, noisy test centres). Reviews for Pearson VUE and other services also mention poor registration user experience and unhelpful support staff (Trustpilot Pearson, Sitejabber Pearson VUE).

Documentation checklist

Order number / invoice and purchase date (screenshot or PDF)
Account email / username used to buy the product
Product name, SKU or access code and exact purchase product page
Screenshots of account cancellation/return button, confirmation messages, or error messages
Copies of correspondence with Pearson Support (emails, chat transcripts) and dates/times
Payment proof (card statement entry) and bank/transaction IDs

Common mistakes

Consumers often miss key refund windows (e.g., not cancelling Revise Online within 14 days or Pearson Plus within the stated "Refund Period") and then assume a refund will be granted. Another frequent error is contacting the wrong support channel or not using the account‑based cancel/return button, which can delay processing. Expecting refunds for digital goods after significant access or use is a common misunderstanding; download or access actions can forfeit the right to a change of mind. Finally, failing to keep proof of purchase or cancellation attempts makes disputes and escalations much harder.

Comparative recap

Method	Refund	Difficulty
Cancel via account "cancel subscription"/return button	Possible if within product's refund window (Revise Online 14 days; Pearson Plus refund period)	Low - self‑service when available
Contact Pearson Support (email/phone/chat)	Possible if within refund window or exceptional cases; response quality varies	Medium - may require follow‑up and documentation
Return physical product to Pearson Canada store	Full refund if unopened and returned within 30 days	Low to Medium - depends on shipping and inspection
Revise Online cancel within 14‑day legal right	Refund may be prorated if content used; otherwise refundable within the period	Low - must act within 14 days
Pearson Plus / eTextbook after refund period	Typically non‑refundable	High - unlikely without exceptional grounds

After cancelling

After you cancel, keep confirmation emails, screenshots of the cancellation screen, and any ticket/case numbers. If a refund is due, allow the stated processing time and monitor your payment method for the return. If you do not receive a promised refund, escalate with documented evidence via Pearson Support and consider filing a complaint with your provincial consumer protection agency if you are in Canada. Useful links: general Pearson Canada terms and returns (pearson.com terms), Revise Online terms (reviseonline.pearson.com), and Pearson EULA details (Pearson EULA). For formal or legal notices, you can send a signed registered letter to the legal address below and keep proof of delivery.

Address

Legal address for formal communications: Via Guido d’Arezzo 15, 20145 Milano, Italia. If you send a registered cancellation or dispute notice by mail, keep the tracking/receipt and a copy of the letter for your records.

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