Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Acellus.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Acellus: Easy Method
What is Acellus
Acellus is an online learning system and course delivery platform that provides K - 12 coursework, credit recovery, and supplemental learning resources for individual learners, schools, and districts. It typically combines video lessons, automated assessments, and teacher oversight tools to deliver a structured curriculum online.
The service is marketed to parents, homeschoolers, and educational institutions and is usually offered via subscription or institutional licensing rather than a one-time purchase.
How to cancel Acellus
Cancellation steps vary depending on how you subscribed (individual account vs. school/district contract). Before starting, locate your account login, invoice or order number, and the email address used to subscribe. If your subscription was purchased through a school, contact the school or district administrator rather than Acellus directly.
- Log into your Acellus account and check Account or Billing settings for a Cancel Subscription option; use that first if available.
- If you cannot cancel in-account, contact Acellus support by email or phone (include your account email, order number, and reason for cancellation).
- If you prefer written notice, send a dated cancellation letter by tracked/registered mail so you have proof of delivery; include account details and a clear statement that you are cancelling.
- Keep copies/screenshots of cancellation confirmation, support chat logs, emails, or the tracked-mail receipt.
- If charges continue after cancellation, contact your payment provider (bank/card issuer) to dispute unauthorized recurring charges and follow up with Acellus in writing.
What happens when you cancel
When you cancel an individual Acellus subscription, your access to course content and student progress tracking is typically terminated at the end of the current billing period unless otherwise specified in your contract. If your account is part of a school or district license, cancellation rights and timing depend on the institutional agreement.
Acellus may retain account data (progress, grades, account settings) for a period specified in its privacy policy or terms of service; if you need data deleted or exported, request that explicitly and retain evidence of the request. Cancellation does not automatically erase billing history or copies of your transactions from Acellus records.
Will I get a refund?
Refund eligibility depends on Acellus’s terms of sale, the type of subscription, and the timing of your cancellation. Some subscriptions are pro-rated, some are non-refundable, and institutional contracts may include specific termination and refund clauses. Common exceptions for refunds include duplicate charges, billing errors, or where statutory consumer rights require a remedy.
In Canada, statutory consumer protections and payment-card chargeback processes may provide additional options for recovery if you believe you were charged unfairly. Always ask Acellus for written confirmation of any refund decision and keep all supporting documents.
Acellus plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Individual / Student Subscription | Varies | Varies |
| Annual Individual Plan | Varies | Varies |
| School or District License | Varies | Contract / Varies |
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial laws. There is no single federal “cooling-off” rule that automatically applies to all digital subscriptions; instead, your rights depend on the contract terms and provincial statutes such as the Consumer Protection Acts in various provinces. Quebec and some provinces have stronger protections for digital goods and distance contracts.
If you believe a subscription was misrepresented, charged without consent, or the vendor failed to honour a contract, you can file a complaint with your provincial consumer protection office and consider a chargeback through your credit-card issuer. Timelines and remedies vary by province, so check local guidance promptly.
Customer experiences
User reports about Acellus are mixed. Many users praise the platform for structured lessons, automated grading, and useful tools for self-paced learning. Positive feedback often comes from parents and teachers who value the curriculum coverage and analytics.
On the other hand, complaints frequently focus on billing - unexpected recurring charges, difficulty obtaining refunds, or unclear cancellation procedures - and occasional customer-support delays. These patterns make documentation of cancellations and communications particularly important.
Documentation checklist
- Account email address and username
- Order number, invoice, or receipt
- Screenshots of account billing settings and cancellation option
- Copies of emails, chat transcripts, and phone call notes (date, time, representative)
- Proof of delivery for any mailed cancellation (tracking number, signature)
- Bank/card statements showing charges and any refunds
Common mistakes
People often assume cancelling access is automatic without following the platform’s required steps; for example, unsubscribing from a course page may not stop recurring billing if the subscription is managed separately. Another mistake is failing to get written confirmation - verbal promises are hard to enforce if charges continue.
Sending a simple email and not retaining proof of delivery is risky. Similarly, when a subscription was purchased through a school, users sometimes contact Acellus directly instead of the school admin, causing delays. Finally, waiting until after the next billing date to cancel often results in an extra month being charged; check cut-off dates in your account or terms.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in-account (self-service) | Possible pro-rated refund depending on terms | Low |
| Email support | Depends on policy and documentation provided | Moderate |
| Phone support | Varies; obtain written confirmation | Moderate |
| Registered/tracked mail (written notice) | May improve evidence for refund/dispute | Moderate - High (requires postage and tracking) |
After cancelling
After you cancel, monitor your bank and card statements for at least two billing cycles to ensure no further charges occur. If you do see charges after cancellation, contact Acellus with your cancellation evidence and your payment provider to request a reversal if necessary.
Useful links: Acellus main site - Acellus. For Canadian consumer guidance, see the Government of Canada consumer information portal - Consumer protection (Canada), and contact your provincial consumer protection office (search by province at the Government of Canada portal linked above). For disputes involving credit-card charges, contact your card issuer promptly and follow their dispute procedures.
Address
For written cancellations or notices by mail (if required), use:
11025 N Ambassador Drive, Kansas City, Missouri 64153, United States