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Cancellation service #1 in Canada
Magoosh is an online test-preparation company that offers video lessons, practice questions, study plans, and score-improvement tools for standardized tests such as the GRE, GMAT, TOEFL, SAT and ACT. It provides self-paced courses and study resources accessed through a web account or mobile apps, geared toward individual learners looking for flexible, primarily digital study options.
After you cancel, your access typically continues until the end of the paid billing period unless the vendor states otherwise. Auto-renewal should be turned off so you are not billed at the next cycle. You should receive a confirmation by email; if you do not, keep evidence of your cancellation attempt (screenshots, support tickets, postal tracking).
Account data (profile, progress, and purchase history) is usually retained by the company according to its privacy policy; you can request data access or deletion under applicable privacy laws. If you paid via a third party (app store or reseller), the third party’s policies may control what access and refund options are available.
Refund eligibility depends on how and when you purchased the service and on the specific Magoosh product’s terms. Some purchases may be covered by a money-back guarantee or limited refund window; purchases made through app stores are subject to the store’s refund rules. Refunds are less likely after the refund window closes or if the product is fully delivered and used according to the provider’s terms.
If you believe you qualify for a refund, contact Magoosh support promptly with your order number and evidence of cancellation; if you paid by credit card you can also discuss a dispute with your card issuer as a last resort if the merchant cannot resolve the issue.
| Plan | Price (CAD) | Access length |
|---|---|---|
| GRE Prep | Varies | Varies |
| GMAT Prep | Varies | Varies |
| TOEFL / IELTS | Varies | Varies |
| SAT / ACT | Varies | Varies |
| Other courses & subscriptions | Varies | Varies |
Canadian consumer protection is largely governed at the provincial/territorial level with federal elements for competition and privacy. You have rights against misleading or deceptive practices; if a product or subscription was misrepresented you may have remedies through provincial consumer protection offices. For digital services, there is no single national “cooling-off” rule that automatically guarantees refunds for all digital purchases, so eligibility often depends on the vendor’s stated refund policy and the circumstances of the purchase.
Privacy and data handling are governed by federal and provincial laws (including PIPEDA in many contexts); you generally have the right to request access to personal data held by a company and to request correction or deletion where appropriate. If you paid by credit or debit card, you also have the option to contact your card issuer about a disputed charge if the vendor won’t cooperate.
Reviews of Magoosh are mixed but commonly report strengths in clear video explanations, value for money, and helpful practice questions. Positive feedback often highlights the quality of instructional content and flexible study options. Common criticisms include billing or renewal confusion, occasional delays in refund processing, and variability in customer support response times depending on the issue and channel used.
Many cancellations fail or become disputes because users cancel on the wrong platform (for example, cancelling an app but not the website subscription), or they miss the refund window because they waited until after an auto-renewal. Another frequent error is not saving confirmation evidence - if you don’t get an emailed confirmation, keep screenshots or a support ticket number. Assuming app store refunds apply to web purchases (or vice versa) is another source of confusion.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Magoosh account settings (web) | Possible - depends on policy and timing | Low |
| Contact support / Help Center request | Possible - depends on response and policy | Medium |
| Registered/recommended mail to Legal address | Depends - strongest for proof of notice | High (time and effort) |
| Cancel/refund via App Store / Google Play | Possible - governed by store policy | Medium (store process) |
After you cancel, confirm that auto-renewal is off and retain all confirmation emails and postal proof. If you requested a refund and don’t receive a response in a reasonable time, follow up with the support channel you used and escalate if needed: include order details and documentation. If privacy or data deletion is a concern, submit a data access or deletion request per the vendor’s privacy policy and keep copies.
Helpful resources: Magoosh support at https://magoosh.com, guidance on consumer protection from the Competition Bureau Canada, and privacy information from the Office of the Privacy Commissioner of Canada. For postal options and proof of delivery in Canada, see Canada Post.
Send formal cancellation letters by registered mail / recommended A/R to ensure proof of delivery. Include “Attention: Legal” on the envelope.
Magoosh Inc
2020 Milvia St #220
Berkeley, California 94704
Attention: Legal
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.