Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bartleby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bartleby: Easy Method
What is Bartleby
Bartleby is an online study-help service owned by Barnes & Noble Education that offers textbook solutions, expert Q&A, a math solver, and writing tools such as grammar checks, plagiarism detection, and citation help. It is available as monthly or annual subscriptions and can be purchased directly or through app stores (Apple App Store, Google Play).
How to cancel Bartleby
Cancelling depends on how you purchased the subscription (directly from Bartleby vs. Apple/Google). Below are step-by-step options to follow so your cancellation is processed correctly. If you purchased via a third party (App Store or Google Play), you must cancel through that store; cancelling inside your Bartleby account will not stop store-billed renewals.
- Direct (website): Sign in at bartleby.com → Account or Subscription settings → Manage subscription → Cancel subscription. Save/print the cancellation confirmation email or screenshot.
- Apple App Store (iOS): Open Settings on your iPhone/iPad → tap your name → Subscriptions → find Bartleby → Cancel Subscription. Confirm the cancellation and save the App Store confirmation receipt.
- Google Play (Android): Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → select Bartleby → Cancel subscription. Save the confirmation email or screenshot.
- Email support (if available): Send an email from the account email to Bartleby support asking to cancel and request written confirmation. Keep the sent message and any reply.
- Registered mail (if you must send a letter): Send a signed cancellation letter by registered mail with return receipt requested (raccomandata A/R or equivalent) to the company HQ address: Barnes and Noble Education, Inc., 120 Mountainview Blvd., Basking Ridge, New Jersey 07920, United States. Keep the postal receipt and tracking information.
What happens when you cancel
When you cancel, you will typically retain access to the paid features until the end of the current billing period; cancelling prevents automatic renewal at the next billing date. Your account and any content you uploaded or question history will usually remain associated with your account; data retention varies by provider and may be deleted only if you request account deletion. If your subscription was through Apple or Google, future billing stops at the end of the paid term but records remain with the store. Always save cancellation confirmations and receipts as evidence.
Will I get a refund?
Refunds depend on where and when you purchased the subscription and on the provider’s refund policy. Purchases made through the Apple App Store or Google Play are governed by those stores’ refund policies and typically require you to request a refund from the store. Direct purchases through Bartleby may be subject to Bartleby’s own refund terms; some subscriptions (especially annual prepaid plans) are non-refundable or only refundable on a prorated basis in exceptional cases. Common exceptions that may support a refund request include duplicate billing, technical failures that prevented access, or billing errors. If you believe you qualify, contact Bartleby support and your payment provider (bank or card issuer) promptly and retain all evidence of charges and cancellation requests.
Bartleby plans and pricing
| Plan | Price (CAD approx) | Billing period | Features |
|---|---|---|---|
| Bartleby Learn (monthly) | Approximately C$13 - 15 (based on USD 9.99) | Monthly | Textbook solutions, expert Q&A (limited questions), math solver, app access |
| Bartleby Plus (monthly) | Approximately C$20 (based on USD 14.99) | Monthly | All-in-one: Learn + Write tools (plagiarism, grammar, citation, essay help) |
| Bartleby Annual (Learn or Plus) | Approximately C$238 - 244/year (based on user reports) | Annual | Same as monthly equivalent but billed annually; cost-effective rate equiv. to ~C$20/mo |
Your consumer rights in Canada
There is no single federal “cooling-off” right that universally guarantees a straight refund for digital subscriptions across Canada; consumer protection is partly provincial and depends on the circumstances. You have the right to accurate pre-purchase information, clear terms, and not to be charged after you cancelled. If you were charged in error, double-billed, or misled about the service, you can file a dispute with your payment card issuer and contact consumer protection offices in your province. Quebec has stronger consumer protection rules that may apply to subscriptions sold to Quebec residents. For unresolved disputes, you can also file a complaint with the Competition Bureau or proceed through provincial small-claims courts, depending on the amount and applicable rules.
Customer experiences
Users report a mix of outcomes: cancellations through the correct channel (App Store/Google Play vs. Bartleby website) tend to work smoothly when confirmation is saved, while problems typically arise when users cancel in the wrong place or do not retain evidence. Some Canadian users have reported annual charges around CA$238 - 244 for prepaid plans. Refund experiences vary - Apple and Google often follow their own refund review processes, and direct refund requests to Bartleby may be handled case-by-case, with faster responses when clear proof of error is provided. Delays in responses and missing confirmation emails are common pain points.
Documentation checklist
- Account email and username, order ID or transaction ID, full receipts (App Store/Google Play or card statement), screenshots of subscription status and cancellation screens, dated confirmation emails or messages, registered-mail receipt/tracking and return receipt (if you mailed a letter), and notes of any chats or phone calls (dates, names).
Common mistakes
One frequent mistake is cancelling in the wrong place: if you subscribed through the Apple App Store or Google Play, cancelling on bartleby.com will not stop the store from renewing the subscription. Another mistake is assuming cancelling will trigger a refund - cancellation usually only stops auto-renewal and does not automatically refund the current term. Users also sometimes fail to keep a copy of the cancellation confirmation or to allow a few days for the store or provider to process the request, then panic when they see a charge close to the renewal date. Finally, using a different email address than the one tied to the subscription when contacting support often slows resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Possible (depends on Bartleby policy); typically stops future billing only | Low |
| Apple App Store | Refund requests handled by Apple; outcome varies | Low - Medium |
| Google Play | Refund requests handled by Google; outcome varies | Low - Medium |
| Email support | Case-by-case; may get refunds for billing errors | Medium |
| Registered mail to HQ | May help as formal evidence; refund depends on policy | High (slow, formal) |
After cancelling
After you cancel, keep your confirmation and check your bank or card statement in the following billing cycle to ensure no further charges occur. If you do see an unexpected charge, contact your payment provider to dispute it and forward any cancellation evidence. Useful resources: Bartleby contact/support page, Apple subscription support, Google Play subscriptions help, and federal/provincial consumer protection pages for escalation. Keep records of all communications and deadlines for small-claims filings if the dispute cannot be resolved informally.
Helpful links: Bartleby support - https://www.bartleby.com/contact-us; Apple subscriptions help - https://support.apple.com/en-us/HT202039; Google Play subscriptions - https://support.google.com/googleplay/answer/7018481; Competition Bureau (Canada) - https://www.competitionbureau.gc.ca/.
Address
For registered-mail cancellation letters (if you choose to send one):
Barnes and Noble Education, Inc.
120 Mountainview Blvd.
Basking Ridge, New Jersey 07920
United States
Note: Registered mail with return receipt requested (raccomandata A/R or your local equivalent) is recommended if you need formal proof of delivery. Email cancellation requests are generally faster - use the official Bartleby support/contact channels and retain confirmation.