Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Coursiv
Coursiv Limited, Georgiou A, 83 Shop 17 Potamos Germasogeias
4047 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Coursiv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Coursiv: Easy Method
What is Coursiv
Coursiv is an online learning platform and mobile app that offers bite-sized courses, guided lessons and AI-driven learning tools. It provides subscription plans (including in-app purchases through the App Store and Google Play, and website-based subscriptions) to unlock premium content, bundles and unlimited tools.
How to cancel Coursiv
- App Store (iOS): On your iPhone go to Settings → Your Name → Subscriptions, find the Coursiv subscription and tap Cancel. Note: you may be redirected to a web page for the final cancellation step. See Coursiv support - unsubscribe (iOS).
- Google Play (Android): Open the Play Store → profile icon → Payments & Subscriptions → Subscriptions → select Coursiv → Cancel Subscription. See Coursiv support - unsubscribe (Android).
- Web (website-based subscription): Log into your Coursiv account on the website, go to Profile → Settings → Subscription Settings and choose Cancel Subscription. If you purchased via the website but use the app, cancellation is still done through your Coursiv profile. See Coursiv support - web cancellation.
- Email (alternative): Send a cancellation request to support@coursiv.io including your account email and order details; keep a copy of the sent message and any reply.
What happens when you cancel
When you cancel a paid subscription, the subscription will generally stop renewing at the end of the current billing period. You typically retain access to premium features until that period expires. Cancellation prevents future billing but does not automatically delete your Coursiv account or personal data; account content and progress usually remain unless you explicitly request account deletion. It is good practice to save any work or take screenshots of progress before cancellation if you want an offline record.
Will I get a refund?
Digital content is generally non-refundable once fully delivered, except where local consumer-protection laws provide a right to a refund. Coursiv’s documented policy states digital purchases are usually non-refundable, but website purchases may qualify for a 30‑day "money‑back guarantee" if specific usage thresholds are met and you supply supporting screenshots (for example, minimum days used and minimum guides/modules completed). If you purchased via the website but accessed the service through the app, refund requests are handled by Coursiv support. For Google Play direct purchases you can request a refund by emailing support@coursiv.io with the Google order ID (GPA...); App Store refunds are handled by Apple - submit a request via Apple Support → Purchases & Refunds → Request a refund and Apple will decide the outcome. See Coursiv refund policy and how to apply for a refund.
Coursiv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Coursiv Premium | USD $12.99 (approx. C$17.50*) | In-App Purchase | Premium access |
| Coursiv Premium | USD $39.99 (approx. C$54.00*) | In-App Purchase | Extended Premium access |
| Complete AI Bundle - Offer | USD $19.99 (approx. C$27.00*) | In-App Purchase | Bundle on offer |
| Complete AI Bundle - Time Deal | USD $24.99 (approx. C$34.00*) | In-App Purchase | Limited-time offer Bundle |
| Unlimited AI Tools - Offer | USD $24.99 (approx. C$34.00*) | In-App Purchase | Unlimited tools, on offer |
| Unlimited AI Tools | USD $49.99 (approx. C$67.50*) | In-App Purchase | Unlimited tools |
| Prompts for Productivity | USD $29.00 (approx. C$39.15*) | In-App Purchase | Prompt pack |
| Coursiv Premium (high tier) | USD $99.99 (approx. C$135.00*) | In-App Purchase | Top-tier Premium access |
*Approximate CAD conversions shown for reference; exact Canadian prices are set by the App Store/Google Play and may differ.
Your consumer rights in Canada
Under Canadian consumer protection laws, digital goods and subscription services can be refundable if they are not as described, contain defects, or if contract terms are unfair. Automatic subscription renewals must be clearly disclosed and require consent. Requirements that force consumers to provide extensive screenshots or meet onerous usage thresholds to obtain refunds may be considered unfair or unconscionable under provincial statutes. In many provinces, cancelling a subscription must be at least as easy as subscribing; hidden or indirect cancellation paths (e.g., requiring a web-only cancellation after an in-app signup) can raise compliance issues. If you believe your rights were breached, you can contact your provincial consumer protection office for guidance.
Customer experiences
Public reviews are mixed. Many users praise Coursiv’s user-friendly design, concise lessons, interactive courses, audio explanations and practical skill-building; Trustpilot reported a high average score from tens of thousands of reviews. Conversely, there are several complaints on public forums (Reddit, ComplaintsBoard and similar sites) alleging unauthorized recurring charges after low-price trials, difficulty canceling or obtaining refunds, and frustration with refund conditions that require detailed usage evidence. These reports indicate some customers have had difficulty resolving billing disputes without persistent follow-up.
Documentation checklist
- Account email and username used with Coursiv
- Order receipts or invoices (App Store/Google Play order confirmation or website receipt)
- App Store/Google Play order ID (e.g., GPA.… or Apple order number) when available
- Screenshot(s) of billing/charge on your bank or card statement
- If applying for the money-back guarantee: screenshots proving the required days used and modules/guides completed
- Copies of any emails or chat messages between you and Coursiv support
Common mistakes
Users commonly assume deleting the app cancels the subscription - deleting the app does not stop in-app subscriptions billed by Apple or Google. Another frequent mistake is cancelling in one place but failing to get or save a confirmation; always obtain and store cancellation confirmation. Some consumers expect an automatic refund when they cancel; cancellation only stops future billing and does not guarantee a refund. Others contact the wrong party for refunds - for example, contacting Coursiv support when Apple must handle an App Store refund request, or vice versa. Finally, waiting until after a renewed billing cycle to cancel can result in an extra charge because cancellation takes effect at the end of the paid period.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; user must submit a refund request to Apple Support; outcome decided by Apple. | Medium |
| Google Play (Android) | You can request a refund via Google Play or email support@coursiv.io with the Google order ID (GPA...) for Coursiv to review. | Medium - High |
| Website (Coursiv account) | Refunds handled by Coursiv support; website purchases may qualify for a 30‑day money‑back guarantee if usage proofs meet stated thresholds. | Low - Medium (requires proof) |
| Email to support | Same process as website purchases - handled by Coursiv support, outcome depends on policy and evidence provided. | Low - Medium |
After cancelling
After you cancel, save a copy of the cancellation confirmation and monitor your bank or card statement for any unexpected charges. If you believe you were billed incorrectly, contact support@coursiv.io with your documentation (order IDs, screenshots and receipts). For App Store refunds use Apple Support → Purchases & Refunds → Request a refund; for Google Play you may use the Play Store refund processes or include your GPA order ID when contacting Coursiv support. If Coursiv support does not resolve a clear billing error, consider contacting your card issuer to dispute unauthorized charges and, where appropriate, your provincial consumer protection office. Helpful Coursiv support pages: How do I unsubscribe? and How can I apply for a refund?.
Address
Coursiv Limited, Georgiou A, 83 Shop 17 Potamos Germasogeias, Limassol, 4047, Cyprus