Cancellation Memrise: Easy Method

What is Memrise

Memrise is a language-learning platform and app that combines vocabulary lessons, spaced repetition, and multimedia features such as native‑speaker video clips and speaking practice. It offers both free content and paid “Pro” subscriptions that unlock additional features like offline access, unlimited practice and ad‑free learning.

How to cancel Memrise

• On the Web: Sign in at memrise.com, go to Account settings and select “Cancel Plan” to stop auto‑renewal. Your Pro features will remain available until the end of the paid period. See Terms for details.
• On Google Play (Android): Open the Google Play Store → Menu → Subscriptions → find Memrise → tap “Cancel subscription.” You can also cancel via your Memrise Profile Settings on the website or app. See the support article: Google Play cancellation (Memrise Help).
• On Apple App Store (iOS): Cancel via your Apple device’s Subscriptions settings or your Apple ID account settings. Memrise cannot cancel App Store subscriptions for you - Apple manages those purchases. See: Apple cancellation (Memrise Help).

What happens when you cancel

Cancelling stops automatic renewal at the end of your current billing period. You will retain access to Pro features until that paid period expires; features do not end immediately upon cancellation. Data such as progress and course history typically remains associated with your account, but retaining access to certain paid-only content depends on your subscription status. If you need account data retained or exported, check account settings or contact support before your access ends.

Will I get a refund?

Memrise offers a 30‑day money‑back guarantee for Quarterly and Annual plans if you contact them within 30 days of activation; this does not apply to standard Monthly plans (except where a separate 14‑day right may apply). Monthly plans are refundable only within 14 days under the stated guarantee. If you purchased via the Apple App Store, Memrise cannot issue the refund and you must request a refund from Apple. To request a refund from Memrise for eligible purchases, sign in and use the refund form at https://app.memrise.com/premium/refunds/. Allow up to 7 days for processing and typically 5 - 10 days for funds to appear back on your payment method.

Memrise plans and pricing

Note: Prices shown are from the Apple App Store (Canada) in‑app listing. Actual pricing may vary by platform (Android or website) and current promotions.

Your consumer rights in Canada

Canadian consumer protection for digital subscriptions is governed provincially and there is no single federal “right to cancel” that applies uniformly to all digital services. Depending on your province and the payment method used, you may have specific rights such as a short statutory cancellation or refund period, protection against unfair contract terms, or remedies through your credit card issuer or payment provider. If you believe you are entitled to a refund under local law, check your provincial consumer protection office and consider contacting your bank or card issuer for a chargeback if appropriate. For Memrise’s own guarantees and procedures, refer to their Terms and the refunds page at Memrise refund request.

Customer experiences

Reviews of Memrise in Canada are mixed. Many users praise the app for being easy to use, gamified with spaced repetition, and effective for short, focused study sessions; reviewers note intuitive interfaces, native‑speaker videos and offline access as highlights. Others report problems: difficulties restoring purchases, unexpected downgraded or ignored lifetime memberships, app crashes, loss of progress or community course removals, and frustrations with cancellation or auto‑renewal. For examples and aggregated reviews see platforms such as Capterra Canada and Trustpilot.

Documentation checklist

• Account email and username (Memrise)
• Order confirmation or receipt (from Memrise, Apple, or Google Play)
• Purchase date and subscription type (Monthly / Quarterly / Annual / Lifetime)
• Payment method used (card, Apple ID, Google Play account)
• Screenshots of subscription page or billing statement showing the charge
• Any support emails or case/ticket numbers if you’ve already contacted support

Common mistakes

Users sometimes assume cancelling within the app always issues a refund - cancellation generally only stops auto‑renewal and does not automatically refund past charges. Another common issue is attempting to cancel an App Store subscription via Memrise support; Apple must be contacted for App Store refunds and subscription cancellations. People also forget that cancellation takes effect at the end of the billing period (so they still have access until then), and they may miss the short window for refunds under Memrise’s guarantee or local consumer rules if they delay contacting support.

Comparative recap

After cancelling

After you cancel, verify your account shows the cancelled status and note the date when access ends. If you want a refund and believe you qualify, submit the refund request at https://app.memrise.com/premium/refunds/ (logged in). If you purchased through Apple or Google and need a refund, use Apple or Google Play’s refund processes. Keep all receipts and correspondence until the matter is resolved, and allow the stated processing times (Memrise: up to 7 days to process, plus 5 - 10 days for funds to appear). If you run into problems restoring purchases or receiving refunds, consider contacting your payment provider or provincial consumer protection office for additional options.

Address

For postal requests or formal notices (e.g., registered cancellation letter), send to:

Memrise Limited
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom

Note: For a postal cancellation letter (“disdetta”), send via registered post with acknowledgement of receipt to the address above.