Cancellation service N°1 in Malaysia
Contract number:
To the attention of:
Cancellation Department – Mindvalley
Mindvalley A‑23A‑13A, Tower A Menara UOA Bangsar 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mindvalley service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Mindvalley: Easy Method
What is Mindvalley
Mindvalley is an online learning platform offering personal growth programs, guided learning "Quests," and a private social network. It provides memberships that grant access to a library of courses, AI-guided features and community tools geared toward wellbeing, productivity and personal development.
How to cancel Mindvalley
- If you purchased via Apple App Store (iPhone/iPad): cancel through Apple settings → Subscriptions → Cancel Subscription. Mindvalley cannot cancel App Store subscriptions; access remains until the end of the paid period. For Apple's support see Mindvalley help - Apple/Google cancellations.
- If you purchased via Google Play Store: open the Google Play app → Subscriptions → Cancel Subscription. Uninstalling the Mindvalley app does not cancel the subscription. Access continues until the end of the billing cycle. See the same Mindvalley help article above.
- If you subscribed on Mindvalley.com (web): log in to your Mindvalley Account → Account → Billing & Subscriptions → Subscription Settings → Cancel Subscription. Cancelling on the website stops future renewals but preserves access through the paid period. For web cancellations and refunds see Mindvalley help - cancel or refund.
- If you prefer written notice, send registered mail to the corporate address (see Address section). Registered mail is recommended; Mindvalley’s web cancellation is the fastest and preferred method.
What happens when you cancel
When you cancel a subscription, your membership will typically remain active until the end of the current paid billing period; you will not be billed again after cancellation. If you use an app store subscription, that store’s billing and access rules apply and Mindvalley cannot force-cancel those subscriptions. Mindvalley retains account and course progress data in accordance with its privacy policy; cancelling does not necessarily delete your account or personal data unless you request account deletion separately.
Will I get a refund?
Mindvalley offers a 15-day refund window for new Mindvalley Membership purchases made on the web; choosing "Refund & Cancel" ends access immediately. Quests that start on specific dates also have a 15-day refund window from purchase. Renewal payments (recurring billed renewals) are generally non-refundable - only initial purchases within the 15-day window qualify for a refund. Refunds are typically processed within 7 - 14 business days once approved. If your subscription was purchased via Apple or Google Play, refunds and cancellations must be handled through Apple/Google and follow their refund processes.
Mindvalley plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Membership | ≈ C$65 - 75 / month | Monthly | Full access to 100+ programs, AI guidance, private social network, 15‑day refund |
| Annual Membership (standard) | ≈ C$520 - 580 / year (≈ C$43 - 48 / month) | Annual | Same access as monthly, billed once per year |
| Annual Membership (with US$100 discount) | ≈ C$390 - 440 / year (≈ C$33 - 37 / month) | Annual | Same access at a discounted annual rate |
Prices above are approximate conversions and may not reflect the exact amount charged at checkout. Mindvalley may bill in USD and convert to CAD for your card issuer; applicable taxes may apply. Mindvalley does not always list Canadian-dollar pricing publicly.
Your consumer rights in Canada
Under Canadian consumer protection practices there is commonly a cooling-off period for unsolicited purchases; provincial rules vary but often include a minimum cancellation window. Mindvalley’s 15-day refund policy for new web purchases exceeds typical minimum cooling‑off periods and is favourable to consumers. Businesses are expected to give clear renewal notices and opt‑out information; if you believe a renewal was charged without adequate notice or despite cancellation attempts, you may raise the issue with your card issuer or contact provincial consumer affairs offices or the Competition Bureau for assistance. Because Mindvalley’s stated policy excludes refunds for renewals, consumers may need to escalate billing disputes through their payment provider if Mindvalley denies a refund for a recent renewal.
Customer experiences
Many users praise Mindvalley for high-quality, actionable content, community engagement and a wide selection of personal-development programs. Positive reviews highlight course variety and practical resources. Common negative feedback centers on billing and refunds: users report frustration with non-refundable auto-renewals, difficulty cancelling in some cases, occasional system glitches that prevented unsubscribing, and slow or unsatisfactory customer support when resolving billing disputes. Some users also report confusion around risk-free trial offers or perceived inconsistencies in refund handling.
Documentation checklist
- Account email used for purchase, order/receipt number or invoice
- Date of purchase and renewal dates (screenshots if available)
- Payment method details (last 4 digits of card) and bank/statement line showing charge
- Proof of cancellation attempts (screenshots of account settings or app store cancellation screens, confirmation emails)
- Copies of any communications with Mindvalley support and refund request records
Common mistakes
Common mistakes include assuming deleting or uninstalling the Mindvalley app cancels a subscription - it does not for Apple/Google subscriptions. Another frequent error is cancelling only after a renewal has occurred and then expecting a refund even though renewals are excluded from Mindvalley’s refund policy. Users also sometimes try to cancel on the website when their subscription was purchased through an app store (or vice versa), which delays resolution because the subscription must be cancelled in the original store. Not keeping receipts, screenshots or confirmation emails makes disputes harder to resolve with support or your card issuer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds handled by Apple (Mindvalley cannot cancel); follow Apple refund process | Low to Medium (store steps are straightforward but refunds depend on Apple) |
| Google Play Store subscription | Refunds handled by Google Play; Mindvalley cannot cancel from their side | Low to Medium (cancel via Play Store; refund depends on Google) |
| Mindvalley.com (web) subscription | 15‑day refund window for initial purchases; renewals generally non-refundable | Low to Medium (cancel in account settings; support responsiveness varies) |
| Registered mail / written cancellation | Unlikely to speed refund processing; serves as formal notice if other routes fail | High (slow, requires international postage/tracking) |
After cancelling
After you cancel, monitor your card or bank statement to confirm there are no further charges. If you purchased on the web and made the cancellation within 15 days of the initial purchase, submit a refund request via Mindvalley help - cancel or refund and allow 7 - 14 business days for processing. For Apple or Google purchases, request refunds through Apple Support or Google Play Help and follow their procedures; Mindvalley cannot process those cancellations. If you encounter problems - no response from Mindvalley support, unauthorized renewals, or denied refunds - contact your card issuer to dispute the charge and consider reaching out to your provincial consumer affairs office for guidance.
Address
If you choose to send written cancellation notice, send it by registered mail to:
Mindvalley A‑23A‑13A, Tower A Menara UOA Bangsar 5, Jalan Bangsar Utama 1, Kuala Lumpur, Federal Territory 59000, Malaysia.
Registered mail (trackable delivery) is recommended for proof of receipt. For fastest results, use the account cancellation options described above before sending written notice.