Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Muzzy.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Muzzy: Easy Method
What is Muzzy
Muzzy is a language-learning product and subscription service produced by Growing Minds (often presented as the Muzzy BBC app and Muzzy online membership). It offers courses and media (including DVDs and app/website access) designed for children to learn multiple languages through interactive lessons and stories. Access options include in‑app subscriptions (App Store/iOS) and memberships purchased directly via the Muzzy/Growing Minds website.
How to cancel Muzzy
Cancellation steps depend on how you subscribed. Below are the main methods and the key actions to take for each. Follow the method that matches your purchase (App Store/iOS, web membership, or in‑app subscription with a free trial). If you want proof of cancellation, use a verifiable channel (email, phone with note of call time, or registered/certified mail).
- App Store (iOS): Open your iPhone/iPad Settings or the App Store subscriptions area and turn off auto‑renewal for the Muzzy subscription at least 24 hours before the end of the current billing cycle. Cancelling must be done through your Apple ID subscription settings - Muzzy cannot cancel App Store billing for you.
- Web / Membership (Growing Minds): Email customerservice@growingmindsmedia.com or call 1‑888‑339‑2366 to request cancellation. State your account email, subscription plan, and request that future renewals be stopped. For a paper trail, you can also send a signed cancellation letter by registered/certified mail to Growing Minds, 218 James St., Barrington, IL 60010, USA.
- App subscriptions & free trials (via app/web terms): If you began with a 7‑day free trial, cancel before the trial ends (via App Store or your web/account settings depending on how you signed up) to avoid billing. After the free trial ends, recurring charges apply and follow the same cancellation rules above.
What happens when you cancel
When you cancel, the primary effect is that future automatic renewals are stopped. For App Store subscriptions, you disable auto‑renewal through Apple; for web memberships, Growing Minds will stop future billing after processing your cancellation request. In most cases your access continues until the end of the current paid period, at which point you will no longer be charged and your subscription access will end. Account data and profile information are normally retained under the provider’s data policies; if you need deletion or data retention details, request them when you cancel.
Will I get a refund?
Muzzy’s stated policy is that membership fees are final and non‑refundable after payment, except where required by law. If you used a 7‑day free trial and cancel before the trial ends, you will avoid charges. Merchandise such as complete DVD sets may be returned within 30 days of receipt for a full refund of the purchase price, per the terms. In Canada, consumer protection laws can provide additional rights - for example, if a charge continued after you properly cancelled or if automatic renewal practices were misleading, you may be entitled to a refund under applicable provincial or federal consumer protection statutes.
Muzzy plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| App Store Annual Subscription | C$73.99 / year | Annual (auto‑renewing) | Access to all languages via the Muzzy BBC app on iOS |
| App Store Monthly Subscription | C$15.00 / month (7‑day free trial) | Monthly | Access to all languages via app; cancel via App Store |
| Website - 1‑Year Online Subscription | C$119.00 / year | Annual | Online access via Muzzy website to all languages |
| Website - 2‑Year Online Subscription | C$149.00 / 2 years | Biennial | Online access via Muzzy website to all languages |
| Website - 3‑Month Plan | C$44.00 total (≈ C$14.66 / month) | Quarterly | Online access via Muzzy website to all languages |
| Website - 6‑Month Plan | C$69.00 total (≈ C$11.50 / month) | Semi‑annual | Online access via Muzzy website to all languages |
| Website - 2‑Year Plan (per‑month price) | C$129.00 total (≈ C$5.37 / month) | Biennial | Online access via Muzzy website to all languages |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws can affect cancellation and refund rights, particularly around automatic renewals and digital subscriptions. Even where terms state fees are non‑refundable, laws may prohibit unfair or misleading renewal practices or continuing to charge after a valid cancellation. Rights and remedies can vary by province (for example, Ontario’s Consumer Protection Act has specific rules about automatic renewals and cancellation disclosures), so verify the applicable rules for your province or consult a consumer protection office if you believe the provider did not follow the law.
Customer experiences
Public reports and complaints indicate several recurring issues: users have experienced confusion over where to cancel (in‑app vs website), difficulty disabling auto‑renewal, and instances where customers say they were charged after attempting to cancel. There are also reports of unresponsive support and denial of refunds. At the same time, many cancellations processed through the App Store or direct email/phone requests proceed without dispute when documented appropriately. Keeping clear records of the cancellation request and method is frequently the difference between a smooth outcome and a billing dispute.
Documentation checklist
- Order confirmation or receipt showing purchase date and plan
- Account email/username used for the subscription
- Screenshot or record of subscription page showing renewal date and auto‑renew status
- Copy of the cancellation request (sent email or letter) and any reply
- Call log with date, time, and name of any support representative if you phoned
- Tracking number or proof of delivery if you sent registered/certified mail
Common mistakes
Common pitfalls include cancelling in the wrong place (for example, emailing Muzzy when the subscription was billed through Apple), cancelling too late (less than 24 hours before the renewal), and failing to keep evidence of the cancellation request. Another frequent error is assuming that cancelling automatically triggers a refund - Muzzy’s stated policy is that fees are final after payment except where law requires otherwise, so do not expect an automatic refund unless you cancelled during a free trial or meet a statutory exception. Finally, customers sometimes overlook which account (Apple ID vs website account) was used to subscribe; checking receipts helps avoid that mistake.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No after payment (cancel during 7‑day trial to avoid charge) | Medium - must cancel via Apple ID/App Store, allow 24‑hour notice before renewal; confusion possible |
| Web / Growing Minds membership | No after payment (exceptions where required by law) | Low - Medium - cancel by emailing customerservice@growingmindsmedia.com or calling 1‑888‑339‑2366; keep records; support responsiveness may vary |
| In‑app subscription via site terms (free trial) | No after payment; cancel before trial ends to avoid charges | Medium - must cancel before trial expiry; recurring charges are final thereafter |
| Mail (registered/certified) | No after payment (exceptions where required by law) | Low - useful for documented proof of cancellation delivery |
After cancelling
After you cancel, confirm you received an email confirmation or other written acknowledgement and keep that for your records. If you were billed through Apple, verify your subscription status in your Apple ID settings: Manage Apple Subscriptions. For direct membership cancellations, contact Growing Minds customer service by email at customerservice@growingmindsmedia.com or by phone at 1‑888‑339‑2366. You can review the provider’s terms for details on cancellations and refunds; a general reference for Growing Minds/Muzzy terms is available here: Muzzy / Growing Minds Terms & Conditions. If you believe your legal rights were violated, contact your provincial consumer protection office for guidance.
Address
Growing Minds
218 James St.
Barrington, IL 60010
USA