Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Oneclass
Unit 1902‑365 Bloor St East
M4W 3L4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Oneclass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Oneclass: Easy Method
What is Oneclass
OneClass (operated by Notesolution Inc., often marketed as OneClass) is an online study platform that offers verified homework answers, class notes, study guides and tutoring resources to students. It operates subscription plans sold directly through its website and through third‑party marketplaces such as Apple App Store and Google Play.
How to cancel Oneclass
- If you subscribed via Apple App Store (iTunes): open your device Settings → App Store → Subscriptions → select OneClass and cancel. Refunds for purchases made through Apple are handled by Apple.
- If you subscribed via Google Play Store: open the Google Play app → Menu → Subscriptions → select OneClass and cancel. Refunds for purchases made through Google Play are handled by Google.
- If you subscribed via the OneClass website (oneclass.com): sign in, go to your account Payment Settings and cancel the subscription there; or email the support address [email protected] requesting cancellation. OneClass states cancellations take effect at the end of the current billing period.
- If you prefer to send written notice: you can send postal cancellation to the company address (see Address section); registered/trackable mail (racomandata A/R) is advisable for proof of delivery.
What happens when you cancel
When you cancel a OneClass subscription, the service generally remains active until the end of your current billing period; you retain access through that date. OneClass’s stated policy is that cancellation prevents future renewals but does not result in prorated credits. Account data and content policies remain governed by OneClass’s terms; you may wish to export or save any notes or materials you need before access ends.
Will I get a refund?
OneClass’s published policy states payments are non‑refundable and no credits are provided for partially used periods; after cancellation you keep access until the end of the paid term but are not issued a refund. One‑time purchases (for example exam tutorial packages) are similarly non‑refundable. If you bought the subscription through Apple or Google Play, the marketplace’s refund policies apply and OneClass does not handle those refunds; you must request refunds from Apple or Google where applicable.
Oneclass plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Homework+ Monthly (USD list price) | C$14.40/month (approx) | Monthly | Verified homework answers |
| Class+ Monthly (USD list price) | C$48.00/month (approx) | Monthly | Unlimited class notes |
| Grade+ Monthly (USD list price) | C$64.00/month (approx) | Monthly | All‑inclusive: homework help, notes, study guides |
| Grade+ Yearly (in‑app USD price) | C$192.00/year (approx) | Yearly | All‑inclusive yearly plan |
| Grade+ Yearly (observed Canadian billing) | C$244.40/year (observed) | Yearly | All‑inclusive yearly plan (Canadian exchange) |
Your consumer rights in Canada
Under Canadian consumer protection norms, businesses offering prepaid services are expected to provide clear renewal notices and an easy cancellation method. OneClass provides a web cancellation pathway but its stated no‑refund policy is consistent with its published terms; however, some users report not receiving clear renewal reminders. Separately, Notesolution Inc. (OneClass) entered an undertaking with the CRTC and agreed to pay CAD $100,000 in 2020 for violations of Canada’s Anti‑Spam Legislation (CASL) related to unconsented marketing messages and an improperly installed Chrome extension; this history may be relevant if you have concerns about communications or marketing consent. For authoritative legal advice about consumer protection and refunds in your province, consult provincial consumer protection offices or a legal professional.
Customer experiences
Public reviews are mixed. Positive accounts praise OneClass as a valuable study resource, citing helpful guides, responsive tutors and opportunities for contributors to earn by sharing notes. Critical reviews report unexpected or early billing, being charged after cancellation, difficulty obtaining refunds, and unsatisfactory customer service or transparency. These patterns suggest checking receipts, renewal dates and keeping documentation when you subscribe or cancel.
Documentation checklist
- Account email and username used with OneClass
- Receipt or proof of purchase (from OneClass, Apple receipt, or Google Play receipt)
- Screenshot(s) of active subscription and billing date(s)
- Copy of any cancellation confirmation (email or in‑app) and dates
- If sending postal notice: printed letter stating cancellation request and a copy of payment proof; send via registered/trackable mail and keep tracking/return receipt
Common mistakes
People commonly assume cancelling the OneClass app on their phone cancels a web subscription or vice versa; make sure you cancel through the same channel you used to subscribe (Apple, Google Play, or oneclass.com). Others expect immediate refunds after cancelling - OneClass states payments are non‑refundable and access continues to the end of the billing period, so refunds will usually not be provided unless granted by Apple/Google per their policies. Some customers fail to keep receipts, screenshots or confirmation messages and then have difficulty disputing post‑cancellation charges. Finally, relying on a single verbal assurance from support without written confirmation can complicate later disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iTunes) | Refunds handled by Apple; OneClass does not process refunds for App Store purchases | Low - Moderate (cancel via device Settings → Subscriptions) |
| Google Play Store | Refunds handled by Google Play; contact Google for refund requests | Low - Moderate (cancel via Google Play app → Subscriptions) |
| OneClass website (oneclass.com) / email | OneClass policy: payments non‑refundable; cancellation prevents renewal but no prorated credits | Low (cancel in Payment Settings or email support), though some users report difficulty or delayed processing |
| Postal written notice (registered mail) | Same policy applies (OneClass states no refunds); written notice provides stronger proof if disputing charges | Moderate - High (takes time; useful for documented proof) |
After cancelling
Save all confirmation messages, receipts and screenshots showing your cancellation and the end date of access. If you need to request a refund for a marketplace purchase, contact Apple or Google via their support pages and provide receipts. For account or billing disputes on oneclass.com, email [email protected] and attach proof of purchase and any relevant screenshots. Read the OneClass terms for details: OneClass Terms. If you believe your consumer rights under Canadian law were violated (for example by unclear renewal notices or unauthorized charges), consider contacting your provincial consumer protection office or, for issues involving commercial email or installations, review the CRTC/CASL guidance such as the OneClass related notice: CRTC/CASL public notice.
Address
Notesolution Inc.
Unit 1902‑365 Bloor St East
Toronto, Ontario M4W 3L4
Canada