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I hereby notify you of my decision to terminate the contract relating to the Superprof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Superprof: Easy Method
What is Superprof
Overview
Superprof is an online platform that connects students and tutors for private lessons across many subjects. In Canada it operates on a two-part model: tutors set and display their hourly rates, while students pay a monthly Student Pass (subscription) to contact tutors and arrange lessons.
How to cancel Superprof
- To cancel a scheduled lesson: sign in to your Superprof account, open the lesson booking or messages with the tutor, select the option to cancel the lesson and confirm. If you cancel more than 24 hours before the lesson you are entitled to a full refund; if you cancel within 24 hours the tutor’s own cancellation policy applies (their policy may specify 0%, 50% or 100% compensation).
- To cancel the Student Pass subscription: go to your account/subscription settings, disable or cancel the recurring Student Pass and confirm cancellation. Keep a screenshot or confirmation email. Cancelling a lesson does not automatically cancel the subscription; you must cancel the Student Pass separately to avoid future monthly charges.
- If you need help, contact Superprof support via the Help Centre links below and include booking details and screenshots.
What happens when you cancel
Cancelling a scheduled lesson more than 24 hours before the start time triggers a full refund for that lesson. Cancelling within 24 hours means the tutor’s own cancellation policy governs whether you receive any refund (possible 0%, 50% or 100%). Cancelling a single lesson does not alter your Student Pass subscription: access to contact tutors continues until you cancel the subscription and until the current paid period ends. Superprof retains booking and communication data associated with your account according to its privacy policy; if you need to preserve records, save copies before removing them.
Will I get a refund?
Refunds for lesson payments (when applicable) are processed to the registered bank account and typically arrive within 3 - 5 working days. If you cancel a scheduled lesson more than 24 hours beforehand you will receive a full refund for that lesson. If a lesson is cancelled within 24 hours, the tutor’s cancellation policy applies and may result in no refund or partial refund.
For Student Pass subscriptions, Canada-specific Terms & Conditions state that once a tutor accepts a lesson request and contact details have been exchanged, the Student Pass is not refundable - unless the tutor is unavailable (and you can provide proof). In that exception Superprof will refund the initial month only; subsequent renewals are not refunded under the stated Canada policy.
Superprof plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Student Pass Subscription | C$49 | Monthly | Unlimited contact with tutors; required to message tutors - browsing is free |
Your consumer rights in Canada
Superprof’s Canada-specific terms do not include an explicit 14‑day cooling-off or withdrawal right as appears in some other jurisdictions. That means the platform’s stated refund and cancellation rules govern most student requests. Canadian consumer protection laws vary by province and may offer remedies in specific circumstances (for example, for unfair business practices or mistaken charges). Superprof’s Canada terms also do not clearly set out a local dispute resolution or mediation process; if you have a legal or consumer complaint you may need to contact provincial consumer protection authorities or seek independent advice.
Customer experiences
Users generally report that Superprof’s platform is user-friendly and effective for finding tutors, and many tutors value the autonomy and direct relationship with students. However, common negative reports include surprise recurring Student Pass charges, difficulty cancelling or obtaining refunds, denied refunds after tutor no‑shows, and inconsistencies or inaccuracies in tutor profiles. There are also reports of users being charged for messaging or access before booking, and frustration over the strict 24‑hour cancellation window when tutors do not respond.
Documentation checklist
- Booking confirmation(s) and lesson details (date/time, tutor name)
- Screenshots or copies of messages with the tutor (showing acceptance, no‑show, or unavailability)
- Student Pass subscription receipt and bank statement showing the charge
- Any proof of tutor unavailability (emails, tutor messages, screenshots) if requesting an exception
- Cancellation confirmation or screenshots from your account and any support correspondence
Common mistakes
Students often assume that cancelling at any time guarantees a refund; however Superprof’s rule is clear that only cancellations made more than 24 hours in advance automatically get a full refund. Another frequent error is assuming the Student Pass is refundable after a tutor accepts and contact details are exchanged - Canada T&Cs state it is not refundable except in narrowly defined cases with proof. Users also forget to cancel the recurring Student Pass and are surprised by monthly charges, or fail to save message threads and receipts needed to support a refund request or dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel >24 hours before lesson | Full refund | Low |
| Cancel within 24 hours of lesson | Depends on tutor policy (0%, 50% or 100%) | Medium |
| Student Pass after tutor accepted & contact exchanged | Not refundable except if tutor unavailable with proof (initial month only) | High |
After cancelling
After you cancel, monitor your registered bank account for refunds (they typically arrive within 3 - 5 working days). If you do not receive a refund or need support, use Superprof’s Help Centre and include the documentation checklist items above. Useful links: Superprof Help Centre, Terms & Conditions, and Contact Superprof. If your issue involves an unresponsive tutor or an unauthorized subscription charge, save all evidence and consider contacting your bank or a provincial consumer protection office if the platform resolution is unsatisfactory.
Address
Superprof SAS, 42‑44, Rue Alexandre Dumas, 75011 Paris, France