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I hereby notify you of my decision to terminate the contract relating to the Tandem service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tandem: Easy Method
What is Tandem
Tandem is a language-exchange platform and mobile app that connects learners with native speakers for conversation practice, corrections, and cultural exchange. It offers a free tier and a paid "Tandem Pro" membership with features such as unlimited translations, an ad‑free experience, and advanced search and visibility options.
How to cancel Tandem
- iOS (App Store): Open Settings → [Your Name] → Subscriptions → Tandem and cancel the subscription through your Apple ID; Apple manages payments and refunds. See Tandem's guidance at How can I get a refund?.
- Android (Google Play): Open Google Play Store → Menu → My apps & games → Subscriptions → Tandem and cancel in Google Play. See Tandem FAQ at Tandem FAQ.
- Web purchases: Log in to your Tandem account to manage or delete your account, but you must also cancel any active subscription directly through the payment provider used at purchase - deleting the app or account does not automatically stop third‑party billing. See How can I delete my account?.
- If you want a documented cancellation notice by mail, send a registered letter (e.g., raccomandata A/R or equivalent tracked/registered method) to Tandem's Canadian address (see Address section below) including your account email, request to cancel, and signature; keep the postal proof for your records.
What happens when you cancel
When you cancel a Tandem subscription through the platform that billed you, future recurring charges stop at the end of the current billing period; you typically retain access to Pro features until that period expires. Deleting your Tandem account may remove profile content and end access immediately, but may not stop billing unless you separately cancelled the subscription with the payment provider. Tandem's data retention and deletion policies apply - if you need copies of messages or profile content, export or save them before deleting the account.
Will I get a refund?
Refund availability depends on how you purchased the subscription. For iOS/App Store purchases, refunds and payment disputes are handled by Apple and must be requested through Apple's processes - Tandem does not issue refunds for App Store transactions directly. For Google Play purchases, Google Play offers a short self-service refund window (typically within 48 hours); for longer requests Tandem accepts forwarded Play receipts for certain subscription plans within specified time frames (for example, 1‑month subscriptions within 14 days, and some multi‑month plans within 30 days) - contact Tandem support with your Play receipt. Tandem's terms reference a 14‑day right of withdrawal under certain jurisdictions; however, refund rights and remedies vary by purchase platform and by local law, so check the rules that apply to your transaction and provider.
Tandem plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Tandem Pro - monthly (approx) | ≈ C$9 - 12 | Monthly | Unlimited translations, ad‑free, search by location, profile visits |
| Tandem Pro - annual (approx) | ≈ C$35 - 40 per year | Annual | Same as monthly, billed yearly |
Your consumer rights in Canada
Canada does not have a single, nationwide statutory "cooling‑off" right for online digital subscriptions comparable to the EU 14‑day withdrawal rule; consumer protections and remedies vary by province and territory. Some provinces provide specific protections for unfair practices, and you may have payment‑card dispute options (chargebacks) through your bank or card issuer. Refunds for App Store or Google Play purchases are governed primarily by Apple and Google policies rather than Tandem. If you believe your consumer rights have been breached, contact your provincial or territorial consumer protection office for guidance, review the platform (Apple/Google) refund procedures, and consider seeking independent legal advice for complex disputes.
Customer experiences
User reviews are mixed. Many learners praise Tandem for enabling real conversational practice with native speakers, useful corrections, and measurable confidence gains - some report meaningful progress in speaking skills. Negative feedback commonly cites issues with moderation, unwanted or inappropriate behaviour from some users, perceived weaknesses in reporting and enforcement, limited visibility improvements even for Pro users, and occasional technical bugs such as media‑sharing problems. Keep these tradeoffs in mind when deciding whether to renew.
Documentation checklist
- Account email and username; subscription receipts (App Store, Google Play, or web receipt).
- Cancellation confirmation screenshots (from Apple/Google or provider) and any in‑app confirmation messages.
- Registered‑mail proof or tracking number if you sent a mailed cancellation notice.
- Dates of purchase, subscription term, and any correspondence with Tandem or the app stores.
Common mistakes
The most frequent errors are: assuming deleting the app or your Tandem account automatically cancels billing (it does not for App Store/Google Play purchases), missing platform refund windows (for example, the Play 48‑hour self‑service window or longer windows for certain plans), and failing to keep receipts or confirmation screenshots. Another common problem is contacting Tandem support about an App Store charge - Apple controls refunds for iOS purchases, so you must use Apple's process for those transactions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple via Apple's refund process; Tandem cannot directly issue refunds for App Store purchases. | Medium - Apple controls the procedure and decision. |
| Google Play (Android) | Self‑service refunds usually available within ~48 hours; for some subscription plans longer windows apply and Tandem may assist if you forward Play receipt within stated timeframes. | Low - Medium - initial refund via Google Play is straightforward; older cases may require additional steps. |
| Web / Direct purchase | Depends on the payment provider and Tandem's terms; Tandem references a 14‑day withdrawal right in some jurisdictions, but refunds vary and require contacting the provider/support. | Medium - High - requires provider cancellation and case‑by‑case refund handling. |
After cancelling
After you cancel, check that your subscription status shows as cancelled in the App Store, Google Play, or the web billing provider, and keep copies of any cancellation or refund confirmations. If you need to request a refund, follow the platform's process (Apple Support or Google Play Help) or send the required receipts to Tandem support where applicable. For help articles and support, see Tandem's refund and account pages: How can I get a refund?, How can I delete my account?, and the Tandem Terms of Service.
Address
If you choose to send a registered cancellation notice by mail, send it to: 521 Rue Bériault, Porte 15, Longueuil QC J4G 1Z1, Canada. Include your account email, subscription details, clear instruction to cancel the subscription, date, and a signature; retain postal tracking/receipt as proof of delivery.