Cancellation Thriveworks: Easy Method

What is Thriveworks

Overview

Thriveworks is a private mental-health and coaching service that connects clients with therapists and coaches for in-person and virtual appointments, and it offers subscription-style access through its platforms. It operates primarily in the United States but provides services accessible to Canadian users through its online booking and mobile channels.

The company handles appointment scheduling, cancellations, and payments through its website and (where applicable) through third-party app stores for subscription billing.

How to cancel Thriveworks

• Via web/appointments: Sign in to your Thriveworks account and cancel or reschedule appointments at least 48 hours before the appointment to avoid fees. Thriveworks’ published policy allows free cancellation/rescheduling up to 48\u202fhours before an appointment; cancellations within 48\u202fhours, no-shows, or excessive lateness can incur a $135 fee. See Thriveworks’ cancellation policy: thriveworks.com.
• Via Apple (iOS) subscriptions: If you subscribed through Apple, cancel the recurring subscription through your Apple ID Subscriptions in your device settings or via Apple Support - Thriveworks does not manage Apple subscriptions directly. Guidance: joinchargeback.com.
• Via Google Play subscriptions: If you subscribed through Google Play, cancel the subscription in the Google Play app under Menu → Subscriptions. Thriveworks does not cancel Google Play subscriptions for you. Guidance: joinchargeback.com.
• Registered mail / legal notice: If you need to send a formal cancellation or legal notice, use registered/traceable mail (e.g., registered mail with return receipt) to the address listed in Thriveworks’ legal/privacy notices. Sending physical legal notice can help establish receipt if disputes arise.

What happens when you cancel

When you cancel an upcoming appointment via Thriveworks within the allowed window (48\u202fhours or more), you should be released from any cancellation fee for that session and the appointment will be removed from the schedule. If you cancel within the 48\u202fhour cutoff, the published policy indicates a $135 fee may be charged for late cancellations, no-shows, or excessive tardiness.

For recurring subscriptions billed through Apple or Google Play, cancelling the subscription stops future renewals but generally does not retroactively refund past charges - refunds and timing are handled by the app-store provider. Account data such as messaging history, clinical notes, or records may remain subject to Thriveworks’ privacy policy; if you need data access or deletion, request it in writing and keep a copy of the request and any responses.

Will I get a refund?

Thriveworks does not publish an explicit, Canada-specific refund policy on publicly accessible pages. The company’s visible policy covers cancellation timing and late-cancellation fees rather than standard refunds for paid sessions. That means refunds for already-paid sessions are not clearly described.

Some users report difficulty obtaining refunds or reversing unexpected charges, and third-party reviews include complaints about billing errors and poor responsiveness to refund requests. If you believe you are owed a refund, first request it in writing from Thriveworks, retain evidence of your communication, and if unresolved consider escalating to your payment provider (bank/credit card), the app-store provider (Apple/Google), or your provincial consumer protection office or small-claims court.

Thriveworks plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer-protection frameworks. Some provincial laws provide a cooling-off or cancellation period for distance contracts, and app-store purchases are governed by the terms and refund processes of Apple and Google. Federal laws (including consumer protection guidance and advertising/billing regulations) and provincial statutes (for example, Ontario’s Consumer Protection Act or Quebec’s Civil Code) may apply depending on where you live and the nature of the contract.

If Thriveworks does not honor an expected cancellation or refund, you can escalate by (1) disputing charges with the payment provider or credit card issuer, (2) requesting intervention from Apple or Google for store-managed subscriptions, (3) filing a complaint with your provincial consumer protection agency, or (4) pursuing a claim in small claims court. Keep in mind time limits for disputes and evidence requirements when escalating.

Customer experiences

Reviews are mixed. Many clients praise individual clinicians and staff, highlighting helpful therapists and supportive customer-service interactions. For example, reviewers frequently note positive outcomes with specific therapists and appreciation for attentive staff.

Conversely, there are recurring complaints about billing problems, unexpected or large charges, difficulties getting refunds, and slow or non-responsive customer service. Some users report recurring charges after cancellation or confusion about how subscriptions were set up; others have had success resolving issues through payment-provider disputes or app-store channels. See sample community reports: Trustpilot: Thriveworks (CA) and community threads such as reporting issues on Reddit.

Documentation checklist

• Account username/email and client ID (if available)
• Booking confirmation(s) with date and time
• Receipts, invoices, and payment records (credit card or bank statements)
• Screenshots of subscription status (Apple/Google) or confirmation screens
• Copies of cancellation confirmations, emails, or in-app messages
• Dates, times, and transcripts of any calls or chats with support
• Proof of registered mail (tracking number and return receipt) if sending legal notice

Common mistakes

One common error is attempting to cancel an app-store subscription through Thriveworks rather than through Apple or Google - those subscriptions must be managed through the respective app-store account settings. Another frequent mistake is missing the 48-hour cancellation window for appointments and then being surprised by a $135 late-cancellation/no-show fee.

People also sometimes fail to retain proof of cancellation (confirmation emails or screenshots) or to follow up promptly with their payment provider when unauthorized or unexpected charges occur, which can limit options for successful chargebacks or disputes.

Comparative recap

After cancelling

After you cancel, keep all confirmation messages and payment records. If a charge appears after cancellation, immediately contact the payment provider (credit card/bank) and the app-store provider if applicable. If Thriveworks refuses a requested refund or does not respond, you can file a complaint with your provincial consumer protection agency or consider small-claims court. For subscription issues billed through Apple or Google, use your Apple ID or Google Play account to request refunds or contact their support channels.

Helpful pages: Thriveworks cancellation policy: thriveworks.com; how-to-cancel guide: joinchargeback.com; consumer reviews: Trustpilot (CA). For Apple/Google subscription support, use your device’s subscription settings or the official support pages for Apple and Google Play.

Address

Local address (provided): 1496 W 72nd Ave Unit #3A, Vancouver, BC V6P 3C8.

For formal legal notices, Thriveworks’ Privacy Policy lists a Lynchburg, VA address as the contact for legal/official notices - if you intend to send a legal cancellation or complaint, use registered/traceable mail and the exact address shown in their privacy policy to ensure receipt.