What is Goodfood

Overview

Goodfood (Make Good Food) is a Canadian meal-kit and grocery delivery service that supplies weekly recipes and ingredients to subscribers. It aims to simplify meal planning by delivering portioned ingredients and recipe cards directly to customers’ homes.

The service offers several basket types (Classic, Clean15, Vegetarian, Family, etc.) with variable serving sizes and weekly recipes. Delivery, promotional pricing, and customer experiences vary by region and time.

How to cancel Goodfood

Preferred methods: Contact Goodfood by live chat through their site or by email at chef@makegoodfood.ca. Support hours reported: Monday - Friday 8 AM - 10 PM EST; Saturday & Sunday 9 AM - 8 PM EST. See their purchase terms and contact details on their site: Goodfood purchase terms.
If you prefer self-service, try cancelling via a desktop browser (many users report the “Cancel Subscription” button is buried or non-functional on mobile). For a stepwise attempt: log into your account on a desktop, go to subscription settings, look for “Cancel Subscription” or “Manage Subscription,” follow the cancellation prompts, and save any confirmation or cancellation ID.
If online cancellation fails or you encounter unclear options, send a formal cancellation request by email and, if you want proof of delivery, send a physical letter by registered mail (raccomandata A/R) to Goodfood Market Corp. (address below).
Keep copies/screenshots of all correspondence, confirmation pages, chat transcripts, and payment statements until you have written confirmation that the subscription is cancelled and charges have stopped.

What happens when you cancel

When Goodfood processes a cancellation, your future recurring deliveries should stop and your subscription should not renew. Existing orders already in the fulfillment window may still be shipped unless you cancel before the order cutoff shown in your account; check your account’s next-delivery deadline when cancelling.

Cancelling typically removes your active subscription but does not necessarily delete account data immediately. Your account, order history, and transaction records are usually retained per Goodfood’s policies and applicable data-retention rules. Retain confirmation of cancellation for your records and for any future disputes over charges.

Will I get a refund?

Goodfood’s stated policy for product issues is: if you are dissatisfied with any product or ingredient, contact chef@makegoodfood.ca within five (5) days of receiving your order; they will issue a credit to your Goodfood account. They may request that you return the item, provide photographic proof, or they may allow you to keep the item while issuing credit. See their purchase terms: Goodfood purchase terms.

There is no explicit statutory Canadian 14-day refund right stated in Goodfood’s terms. Note that a different entity (F&N Good Food) publishes a 14-day return policy; that does not necessarily apply to Goodfood Canada. If you believe a refund or charge dispute is warranted after cancellation, collect evidence (photos, timestamps, correspondence) and contact Goodfood support promptly.

Goodfood plans and pricing

Plan	Price (per serving)	Period	Features / Example weekly cost
Classic Basket (2 people, 3 recipes/week)	C$11.16	Weekly	Classic Basket, 2 people, 3 dinners per week (approx. C$66.96/week)
Classic Basket (2 people, 4 recipes/week)	C$10.04	Weekly	Classic Basket, 2 people, 4 dinners per week (C$80.32/week)
Classic Basket (4 people, 4 recipes/week)	C$9.66	Weekly	Classic Basket, 4 people, 4 dinners per week (C$154.56/week)
Clean15 (Low Carb) Basket (2 people, 3 recipes/week)	C$14.41	Weekly	Low-carb Clean15 Basket, 2 people, 3 dinners per week (C$86.46/week)
Vegetarian Basket (2 people, 3 recipes/week)	C$10.13	Weekly	Vegetarian Basket, 2 people, 3 dinners per week (C$60.77/week)
Family Basket (4 people, 4 recipes/week)	C$9.01	Weekly	Family Basket, 4 people, 4 dinners per week (C$144.20/week)
Lowest overall per-serving example (4 people, 4 recipes/week)	C$10.74	Weekly	Lowest starting price across reported plans

Your consumer rights in Canada

Goodfood’s published policies are the primary reference for cancellations and refunds; their terms do not explicitly grant a statutory 14-day cancellation right. Consumer protections vary by province. In Quebec, customers have additional protections under the Quebec Consumer Protection Act, and some users have reported that refusing to honour a cancellation could raise statutory issues under Quebec law.

If you believe Goodfood has not honoured a legitimate cancellation or refund, you can contact your provincial consumer protection office, provide documented evidence, and consider filing a complaint. Keeping detailed records (timestamps, emails, screenshots, registered-mail receipts) strengthens your position for disputes, chargebacks, or small-claims actions.

Customer experiences

Many customers praise Goodfood for convenience, fresh ingredients, clear and tasty recipes, and useful variety - attributes that make meal preparation easier for busy households. Independent reviews note “tasty food” and “clear recipes” are commonly appreciated.

At the same time, a recurring theme among negative reports is difficulty cancelling: users report buried or non-functional cancellation buttons (especially on mobile), being charged despite attempts to cancel or skip, and constrained or slow customer service responses. Other complaints include occasional quality issues (produce condition, portion sizes), billing errors, and frustrations with support interactions.

Documentation checklist

Account email and order number(s)
Screenshots of subscription settings, cancellation buttons, or error messages
Chat transcripts, confirmation emails, and timestamps
Photos of damaged or unsatisfactory products
Bank/credit card statements showing charges you dispute
Registered-mail tracking or delivery receipt if you send a physical cancellation letter

Common mistakes

Relying solely on a mobile app “Cancel” button that may be buried or non-functional is a frequent error; many users find the desktop website works better. Another common mistake is skipping weeks instead of properly cancelling, which can leave an active subscription and continued charges.

Failing to save or record confirmation of cancellation (screenshots, confirmation numbers) removes crucial evidence if charges continue. Missing the five-day window for reporting product issues can limit Goodfood’s stated remedy of account credit for dissatisfied items, so act promptly when filing product complaints.

Comparative recap

Method	Refund	Difficulty
Live chat or email to chef@makegoodfood.ca	Possible account credit for product issues when reported within 5 days; cancellation should stop future deliveries (per company policy)	Moderate - direct contact is standard but depends on support responsiveness and hours
In-app or website “Cancel Subscription” button	Cancellation should prevent future charges; refunds depend on product policy and timing	High - many users report the button is buried, missing, or non-functional, especially on mobile
Registered mail (formal written cancellation)	No automatic refund; provides strong proof of cancellation date for disputes and chargebacks	Low - Moderate - more formal and slower, but gives documented proof of notice

After cancelling

After you cancel, monitor your account and your bank/credit card statements for any further charges. Retain all confirmation messages and records until you confirm billing has stopped. If you need to dispute a charge after cancellation, contact your card issuer with your documentation for a chargeback, and consider filing a complaint with your provincial consumer protection office if necessary.

Helpful links: Goodfood purchase terms and return policy https://www.makegoodfood.ca/purchase-terms-conditions; third-party cancellation guide How to cancel Goodfood (MealKitsCanada); community reports and experiences on Reddit and reviews on Trustpilot. If you encounter product issues, review the F&N Good Food policy noted separately here for reference: F&N Good Food refund policy (may not apply to Goodfood Canada).

Address

Goodfood Market Corp., 4600 rue Hickmore, Montréal, Québec H4T 1K2, Canada

Suggested: if you send a physical cancellation, use registered mail (raccomandata A/R) to ensure proof of delivery and retain the tracking/receipt for your records.

Food Delivery