Cancellation Factor: Easy Method

What is Factor

Factor is a meal-delivery service offering dietitian-approved, ready-to-eat meals on a recurring weekly subscription. In Canada it operates as a subscription-based service where customers select meals and receive regular deliveries, with online account controls to manage deliveries, pauses, or cancellations.

How to cancel Factor

• Log in to your Factor Canada account and go to Account Settings or Plan Settings; select “Cancel Subscription” or “Deactivate My Plan.”
• Cancel before the weekly cutoff - Factor’s site commonly requires cancellation about 5 days before delivery (often by 11:59 pm on Wednesday PST/CT) to avoid being charged for the next week’s box.
• If you only want to avoid a delivery but keep the subscription, use Pause or Skip in account settings instead of canceling.
• If you subscribed through the App Store or Google Play, cancel through your device’s subscription settings (the store controls billing even if Factor support can help).
• To create a paper record, send written cancellation by registered/certified mail (raccomandata A/R) to Factor’s customer service address - this can provide proof of receipt if needed for disputes.

What happens when you cancel

When you cancel in account settings before the cutoff, your subscription will stop renewing and you won’t be billed for future boxes. If you cancel after the cutoff, you are typically still charged and receive the upcoming delivery. Your account information and order history generally remain available so you can reactivate or review past orders; pausing or skipping keeps the account active while avoiding immediate cancellation.

Will I get a refund?

Factor’s stated practice is that refunds are not generally issued for orders that have already been processed or shipped. If you cancel after the weekly cutoff, you will usually still be charged for the next week and will not receive a refund. When Factor cancels a delivery or a service failure occurs (production or delivery issues), customers report that refunds have been issued to the original payment method, often within about 2 - 7 business days; however, some customers receive account credits instead of cash refunds. Processing times and outcomes can vary, and some customers report delays or difficulty obtaining a full refund.

Factor plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles you have rights when goods or services are not provided as promised. If a delivery is not made or Factor fails to provide the paid service, you are generally entitled to a remedy such as a refund. If Factor refuses or unreasonably delays a refund, you may escalate the matter by contacting your card issuer to request a chargeback, filing a complaint with the Better Business Bureau, or contacting the consumer protection agency in your province. Keep records of your communications and transaction details to support any claim.

Customer experiences

Many customers praise Factor for convenience, meal quality, variety, and clear nutrition information, and they appreciate options to skip weeks or change orders. On the other hand, frequent complaints include unexpected or unauthorized charges (including billing after cancellation), delivery problems (late, damaged, or spoiled items), and frustrating customer-service experiences - particularly slow refunds or receiving credits instead of refunds. Experiences appear mixed: operational issues and refund handling are the most commonly cited negatives.

Documentation checklist

• Order number(s) and subscription details (screen capture of plan page)
• Account email and customer name as used on the Factor account
• Confirmation or screenshot showing the cancellation or deactivation action
• Any confirmation emails from Factor and timestamps
• Bank or card statements showing charges you dispute (redact sensitive numbers as needed)
• Registered/certified mail receipt (if you sent a paper cancellation)
• Photos of damaged or spoiled deliveries, if relevant

Common mistakes

Customers commonly miss the weekly cutoff - cancelling after the deadline results in an unexpected charge. Another frequent error is assuming pausing equals cancelling; pausing keeps the subscription active. If you subscribed through Apple or Google, cancelling only with Factor (not via the store) won’t stop store billing. Not keeping evidence (screenshots, confirmation emails, or mailed-receipt) makes disputes harder. Relying on store credits when you want a cash refund is another common source of frustration.

Comparative recap

After cancelling

After you cancel, watch your payment method for any further charges and keep your cancellation confirmation. If you’re charged after cancellation, contact Factor customer service first and provide the documentation checklist items. If that doesn’t resolve the issue, contact your card issuer to dispute the charge (chargeback) and consider filing a complaint with the Better Business Bureau or your provincial consumer protection agency. Helpful links: Factor’s information page (Factor menus & plans), Factor Canada BBB complaints page (BBB - Factor Meals Canada), and Government of Canada consumer information (Canada - consumer protection).

Address

For paper cancellation or registered mail (raccomandata A/R) send to:

Factor Meals, Attn: Customer Service, 110 Spadina Avenue, Unit 200, Toronto ON M5V 2K4, Canada