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I hereby notify you of my decision to terminate the contract relating to the Dashpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dashpass: Easy Method
What is Dashpass
DashPass is DoorDash’s subscription service that offers members reduced or waived delivery fees and lower service fees on eligible orders in Canada. It is available as a monthly or annual plan, often with a free trial for new users, and can be tied to your DoorDash account or managed through the app store where the subscription was purchased.
How to cancel Dashpass
- Via the DoorDash app or website (Canada): Open the DoorDash app or sign in at the website, go to Account → Manage DashPass → Cancel subscription. Benefits typically remain active until the end of the current billing cycle. See DoorDash’s product page: DashPass (DoorDash Canada).
- If purchased via iPhone (App Store): On your iPhone go to Settings → Your Name → Subscriptions → locate DashPass or DoorDash → Cancel Subscription. Guide: How to cancel via App Store.
- If purchased via Android (Google Play): Open the Google Play Store → Profile → Payments & Subscriptions → Subscriptions → find DashPass → Cancel Subscription. Guide: How to cancel via Google Play.
- If the Cancel button is missing or doesn’t work: some users report inability to cancel in-app or on the site; in that case contact DoorDash support through the app Help section or via customer support channels for assistance. Community reports: reddit thread on cancellation issues.
What happens when you cancel
When you cancel DashPass, your membership typically remains active until the end of the current billing period and will not renew thereafter. DoorDash retains the account data associated with your membership according to its privacy and data policies; cancelling does not always delete order history or account information. After cancellation you will lose future DashPass benefits once the paid period ends.
Will I get a refund?
DoorDash’s stated policy is that refunds or credits are not guaranteed and are provided at DoorDash’s sole discretion. In practice, some users have received full refunds when cancelling shortly after purchase (reports suggest a possible window such as 48 hours and no orders placed), but outside such exceptions refunds are uncommon; benefits generally continue until the end of the paid period rather than being prorated. The terms reserve DoorDash’s discretion on refunds. For background on refund practice and examples, see reporting from independent sites: MakeUseOf on refunds and terms commentary: terms summary.
Dashpass plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | C$9.99/month | Monthly | $0 delivery fees and reduced service fees on eligible orders |
| Annual (Save ~20%) | C$96/year | Annual | $0 delivery fees and reduced service fees on eligible orders |
Notes: New users often have a free 30-day trial. Amazon Prime members in Canada may receive DashPass while their Prime membership is active.
Your consumer rights in Canada
Canadian consumer protection law can provide stronger rights than a company’s stated refund policy. In many provinces there are statutory cooling-off or cancellation rights for online purchases and digital subscriptions that may permit a full refund within a short period (commonly up to 14 days in some contexts), though specifics vary by province and situation. If DoorDash charges you after you cancelled or prevents cancellation, you may be able to challenge the charge through your bank (chargeback) or file a complaint with your provincial consumer protection agency. Practices that obscure auto‑renewal or hide cancellation options can raise regulatory concerns about unfair practices; keep records of correspondence and screenshots if you plan to escalate.
Customer experiences
Users report mixed experiences. Official messaging highlights that DashPass can pay for itself quickly and is cancel-anytime, and many find value in reduced fees on frequent orders. Conversely, there are numerous user complaints about missing or non-functional cancel buttons, being charged after cancellation, and difficulties obtaining refunds or helpful responses from customer support. Public discussions reflect both satisfied members and those who needed to dispute charges through their bank or escalate to get resolution.
Documentation checklist
- Account email and username, order receipts showing no eligible orders after the purchase (if claiming immediate refund), screenshots of subscription settings and any error messages, date/time of cancellation attempt, any confirmation emails from DoorDash, and payment/bank statements showing the charge.
Common mistakes
Common problems include attempting to cancel the wrong subscription platform (for example, cancelling in the DoorDash app when the subscription is billed through Apple or Google), not checking which account or email is tied to the DashPass, and failing to save confirmation screenshots. Another frequent issue is assuming cancellation is immediate - benefits usually continue until the end of the billing cycle, which can make users think they were charged again when the membership remained active. If you purchased via an app store, cancel in the app store rather than only in the DoorDash app.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| DoorDash app / website (Canada) | Refunds only at DoorDash’s discretion; benefits remain until period end | Variable - usually straightforward if Cancel is present; some users report missing/non-functional cancel option |
| iPhone (App Store) | Refunds handled by Apple; possible if within App Store refund policies | Low - manage subscription via iPhone Settings and request refunds through Apple if eligible |
| Android (Google Play) | Refunds handled by Google Play; possible per Google’s refund policies | Low - manage subscription via Google Play Store and request refunds through Google if eligible |
| Contact DoorDash support (chat/email/phone) | Refunds possible but discretionary; may require escalation | Medium - High - depends on support responsiveness and documentation provided |
After cancelling
After you cancel, keep confirmation screenshots or emails and monitor your payment method for any unexpected charges. If you do see a charge after cancellation, contact DoorDash support first and include your cancellation proof; if unresolved, contact your bank to dispute the charge. Helpful pages: DashPass product page https://about.doordash.com/en-ca/products/dashpass, how-to guides for App Store/Google Play cancellation https://explaincharges.com/how-to-cancel-doordash-subscription/, and community reports on cancellation issues reddit. If you believe your consumer rights were violated, consider contacting your provincial consumer protection agency.
Address
For postal correspondence regarding DoorDash (Canada): 7404 King George Blvd, Suite 266, Surrey, BC V3W 1N6, Canada.