Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hellofresh
110 Spadina Avenue, Unit 200
M5V 2K4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hellofresh service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Hellofresh: Easy Method
What is Hellofresh
Overview
HelloFresh is a meal-kit delivery service that sends pre-portioned ingredients and recipes to subscribers on a recurring schedule. In Canada the service offers multiple plans for different household sizes and meal frequencies, with options for swapping meals, skipping weeks, and adding premium items.
How to cancel Hellofresh
- Via web: Log into your HelloFresh Canada account on their website → Account Settings → Manage Subscription → Status → Cancel Plan. You should receive an email confirming cancellation. For details see the HelloFresh cancellation page: HelloFresh - How to cancel.
- Via mobile app: Open the HelloFresh app → tap your Profile icon → Plan Settings → Cancel My Subscription. Note: you must cancel at least 5 days before your next delivery date or you may still be charged. A third-party guide describing the app process is here: MealKitsCanada - How to cancel HelloFresh.
What happens when you cancel
When you cancel, HelloFresh should prevent future renewals so no new boxes are scheduled after the cancellation takes effect. You will generally keep access to any deliveries already paid for or scheduled within the current billing/delivery window. Your account and profile information are typically retained so you can reactivate or resubscribe later. Always save the cancellation confirmation email or screenshot as proof of the date and time of cancellation.
Will I get a refund?
HelloFresh Canada does not advertise a standard 14-day cancellation or refund guarantee in its public Terms or Help Center. In practice, consumer reports and complaint records show mixed outcomes: refunds, when issued, are often provided as account credits rather than reversals to the original payment method unless you request otherwise. Some customers have reported refunds returned to the original payment method, while others received only credits. If you believe you were charged after a confirmed cancellation or you have an unauthorized charge, contact HelloFresh support first and, if necessary, dispute the charge with your bank or card issuer.
Hellofresh plans and pricing
| Plan | Price (per serving) | Period | Features |
|---|---|---|---|
| 2 people - 3 meals/week | C$12.99 | Weekly | 2 servings per meal (6 servings total) |
| 2 people - 4 meals/week | C$12.49 | Weekly | 2 servings per meal (8 servings total) |
| 2 people - 5 meals/week | C$12.49 | Weekly | 2 servings per meal (10 servings total) |
| 4 people - 3 meals/week | C$11.49 | Weekly | 4 servings per meal (12 servings total) |
| 4 people - 4 meals/week | C$10.99 | Weekly | 4 servings per meal (16 servings total) |
| 4 people - 5 meals/week | C$9.99 | Weekly | 4 servings per meal (20 servings total) |
| 6 people - 2 meals/week | C$11.49 | Weekly | 6 servings per meal (12 servings total) |
| 6 people - 3 meals/week | C$10.49 | Weekly | 6 servings per meal (18 servings total) |
| 6 people - 4 meals/week | C$9.99 | Weekly | 6 servings per meal (24 servings total) |
| 6 people - 5 meals/week | C$9.99 | Weekly | 6 servings per meal (30 servings total) |
Shipping is approximately C$9.99 per box. Premium meals may add roughly C$3 - 7 per serving. All prices above are pre-discount and pre-tax estimates; check your HelloFresh account for exact charges.
Your consumer rights in Canada
Canadian consumer-protection rules vary by province. A general “cooling-off” period that applies to certain door-to-door or at-home sales does not necessarily apply to online subscription services like HelloFresh. You do have the right to dispute unauthorized charges or billing errors with your bank or card issuer. If you encounter persistent problems (e.g., billing after cancellation), keep documentation and consider filing a complaint with consumer protection agencies in your province or submitting a report to the Better Business Bureau.
Customer experiences
Customer feedback is mixed. Many users praise HelloFresh for convenience, clear recipes, variety, and meals that suit busy schedules. Negative reports most commonly concern occasional late or missing ingredients, produce freshness problems, price sensitivity, and inconsistent handling of cancellations and refunds. Formal complaints on consumer sites show examples of both satisfactory resolutions and unresolved billing issues, so outcomes can vary by case.
Documentation checklist
- Account email and order number(s)
- Screenshot or saved copy of your cancellation confirmation email or in-app confirmation
- Delivery date(s) and any related tracking/delivery notices
- Bank/credit card statements showing disputed charges
- All correspondence with HelloFresh support (dates, agent names, ticket numbers)
Common mistakes
Common errors include cancelling too close to the next delivery (less than the required 5 days for app cancellations), failing to save the cancellation confirmation, assuming a verbal chat or message automatically cancels the subscription, and expecting an automatic refund to the original payment method when HelloFresh may issue account credit by default. To avoid problems, cancel early enough for your delivery cycle and keep written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website cancellation | May receive confirmation by email; refunds vary (often account credit; original-method refunds possible if requested) | Low - Medium (simple steps, but watch timing relative to delivery) |
| Mobile app cancellation | Same as web: usually confirmation; refunds vary. Must cancel at least 5 days before next delivery to avoid charge. | Low - Medium (convenient but timing restriction) |
| Customer support / dispute | Variable - some customers received refunds to card, others received credits; outcomes depend on case and request | Medium - High (reports of longer resolution times and mixed results) |
After cancelling
After you cancel, keep the cancellation confirmation and monitor your card or bank statement for any unexpected charges. If you see a charge you believe is incorrect, contact HelloFresh support and provide your documentation; if the issue is not resolved, contact your bank or credit-card issuer to dispute unauthorized or erroneous charges. Helpful links: HelloFresh cancellation instructions at HelloFresh - How to cancel, a third-party how-to guide at MealKitsCanada, and consumer feedback and complaint summaries at the Better Business Bureau: BBB - HelloFresh Canada complaints.
Address
HelloFresh Canada Inc., 110 Spadina Avenue, Unit 200, Toronto, Ontario M5V 2K4, Canada