Cancellation Zomato Gold: Easy Method

What is Zomato Gold

Zomato Gold (also known in some places as Zomato Pro) is a paid membership program that offers dining and delivery benefits such as discounts, partner offers, or priority services through Zomato’s platform. Availability, branding and specific benefits vary by country, and Zomato’s own Terms describe Gold/Pro as a subscription product that renews automatically unless auto‑renewal is turned off.

How to cancel Zomato Gold

• Cancel on Zomato (web or app): Open the Zomato app or website, go to your Account or Profile > Subscriptions/Memberships > find Zomato Gold/Pro and switch off auto‑renewal or select Cancel. You will keep benefits until the end of the current paid period.
• If you subscribed via Apple App Store: open Settings on your iOS device > tap your Apple ID > Subscriptions > select Zomato Pro (or Zomato) > Cancel Subscription.
• If you subscribed via Google Play: open the Google Play Store app > Profile (account) > Payments & subscriptions > Subscriptions > select Zomato > Cancel. Zomato’s app/web cannot cancel purchases made through Apple or Google - those must be managed through the platform used at purchase.
• If you cannot cancel in the app or store, contact Zomato support through the app’s Help/Support chat or support channels and request confirmation that auto‑renewal was turned off; keep screenshots and timestamps of your request.

What happens when you cancel

Turning off auto‑renewal stops future billing but does not remove access immediately. You will retain Zomato Gold/Pro benefits until the end of the current paid billing cycle. After the cycle ends, access and benefits expire and the subscription will not renew. Zomato’s systems retain subscription records and transaction history per their policies; if you need data exported or have account questions, contact Zomato support.

Will I get a refund?

Zomato’s stated policy for Zomato Gold is that memberships are non‑refundable once purchased. Some broader Zomato membership terms mention pro‑rata refunds for certain Pro plans, but the Gold-specific terms explicitly disallow refunds. If the renewal was charged through Apple or Google Play, those platforms have their own refund processes and you should request refunds through them (Apple’s Report a Problem or Google Play refund request). In practice, some users report occasional refunds after promptly complaining, but refunds are not guaranteed and are not part of Zomato’s standard Gold policy. For Zomato’s official terms, see Zomato’s conditions page: Zomato Terms & Conditions.

Zomato Gold plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital subscriptions depends on the province and the circumstances of the purchase. There is no universal statutory 14‑day cooling‑off right that applies to all digital subscriptions - your rights depend on local law and the terms of sale. Subscriptions bought through the Apple App Store or Google Play may be subject to those platforms’ refund policies, which are separate from Zomato’s own policy. If you believe you were billed improperly or without proper notice, act promptly: cancel auto‑renewal before the renewal date, and if charged unexpectedly, file a refund request via Apple or Google as applicable and preserve all evidence (receipts, screenshots, timestamps). For legal certainty, consult provincial consumer protection authorities or a legal advisor.

Customer experiences

User feedback is mixed. Some users report that Zomato Gold/Pro delivered useful discounts and good value in markets where the program was well supported. However, frequent complaints include unexpected or difficult auto‑renewals, limited or denied refunds, and unsatisfactory customer‑service responses - many users describe slow or generic support interactions. Experiences may vary significantly by country and by how the subscription was purchased (directly vs through a platform).

Documentation checklist

• Subscription confirmation email or receipt showing purchase date and transaction ID
• Screenshots of your subscription page in the Zomato app or website showing status and renewal dates
• If billed via Apple/Google: screenshot of the subscription entry in Apple ID or Google Play with the purchase/renewal date
• Proof of the unwanted charge (bank or card statement showing the transaction)
• Copies/screenshots of any correspondence with Zomato support and timestamps

Common mistakes

Common errors include trying to cancel an Apple/Google purchase from the Zomato app (those purchases must be cancelled through the platform used), waiting until the renewal date to cancel (sometimes servers or app updates delay changes), and failing to save proof of cancellation or receipts. Example: a user turns off auto‑renewal but does not take a screenshot of the confirmation; if a renewal charge appears, it becomes harder to prove they cancelled in time.

Comparative recap

After cancelling

After you cancel auto‑renewal, monitor your bank/card statement around the expected renewal date to confirm no charge occurs. If you are charged unexpectedly, immediately request a refund via the platform used for purchase (Apple or Google) or contact Zomato support with your documentation if it was a direct purchase. Useful links: Zomato’s Terms & Conditions: https://www.zomato.com/conditions, Apple subscriptions support: https://support.apple.com/en-ca/HT202039, Apple Report a Problem: https://reportaproblem.apple.com/, Google Play refunds: https://support.google.com/googleplay/answer/2479637. Keep all records in case you need to escalate through your payment provider or consumer protection agency.

Address

Zomato Ltd., Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram, Haryana 122009, India