Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Keto Cycle
1000 West Street, Suite 1200
19801 Wilmington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Keto Cycle service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Keto Cycle: Easy Method
What is Keto Cycle
Overview
Keto Cycle is a personalized keto meal‑planning service and mobile app that provides diet plans, recipes, grocery lists and tracking tools tailored to individual goals. It is offered to Canadian users through the Keto Cycle website and mobile app listings in the Canadian App Store, with paid subscription options for different periods.
How to cancel Keto Cycle
- Web (via Keto Cycle website): Email customer support at hello@ketocycle.diet. In your message explain why the plan did not meet the product description, attach your payment receipt and any supporting proof, and request cancellation and (if applicable) a refund within 14 days of purchase. See the Keto Cycle FAQ for reference.
- iOS (App Store): Subscriptions auto‑renew unless auto‑renew is turned off at least 24 hours before the end of the current period. To cancel, open your Apple ID / iTunes account settings and turn off the auto‑renewal for Keto Cycle; for refund requests related to App Store purchases, contact Apple Support via your Apple ID account.
- Google Play: No direct Keto Cycle cancellation policy was found in available sources. If you subscribed through Google Play, check your Play Store subscriptions and manage/cancel there, and contact Google Play support and Keto Cycle support if you need assistance.
What happens when you cancel
When you cancel a future renewal (for example by turning off auto‑renew), you generally stop further automatic charges. Depending on how you purchased the plan, cancellation may stop future billing immediately but access to the app or plan may continue until the end of the paid period - practices vary by platform. If Keto Cycle grants a refund under its policy, granting a refund will typically revoke your access to the product.
Will I get a refund?
Keto Cycle's stated policy is a no‑refund rule except where the product is faulty or “not as described.” If you believe the plan was misdescribed or defective, you must contact support within 14 days of purchase, provide a detailed explanation and supporting proof (payment receipt, screenshots, examples), and request a refund. Refunds, when approved, are returned to the original payment method and typically result in loss of access to the product. Note that many user reviews report difficulty obtaining refunds even when requested.
Keto Cycle plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1 month | C$24.99 | Monthly | Full access to KetoCycle personalized diet plan and tracking. |
| 3 months | C$43.99 | 3‑month bundle | Full access to KetoCycle personalized diet plan and tracking. |
| 6 months | C$60.99 | 6‑month bundle | Full access to KetoCycle personalized diet plan and tracking. |
| Annual (12 months) | C$87.99 | Annual | Full access to KetoCycle personalized diet plan and tracking. |
Your consumer rights in Canada
Under Canadian consumer protection principles for digital subscriptions and auto‑renewals, merchants should clearly disclose recurring‑billing terms and provide a reasonable opportunity to cancel before renewal. Provincial laws may provide cooling‑off rights or protections against unfair contract terms. Keto Cycle’s “no refund unless faulty or misdescribed” clause could be inconsistent with provincial consumer protections if renewal or refund disclosures were not sufficiently clear. If you believe the business engaged in misleading auto‑renewal practices or failed to disclose terms, you can raise the issue with your provincial consumer protection agency or seek assistance through other consumer complaint channels.
Customer experiences
Reviews are mixed. Positive feedback on sites like Trustpilot praises personalized meal plans, increased energy, easy‑to‑use design, useful grocery lists and helpful recipes. Negative reviews (for example on Sitejabber and Trustpilot) repeatedly mention unexpected auto‑renewals, being charged after attempts to cancel, difficulties obtaining refunds, and complaints of misleading billing or advertising. These mixed reports suggest being proactive: keep receipts, disable auto‑renew early, and document communications.
Documentation checklist
- Payment receipt and order number (save email or screenshot)
- Account email and username used to subscribe
- Date(s) of purchase and any renewal charge(s)
- Screenshots showing the charge in your bank/Apple/Google statement
- Evidence that the product was misdescribed (screenshots, feature comparisons) if requesting a refund
- Copies of emails or messages sent to and received from Keto Cycle support
Common mistakes
Many users make avoidable errors such as waiting until the renewal window has passed (for example, not disabling App Store auto‑renew at least 24 hours before period end), failing to keep a receipt or transaction record, and contacting the wrong support channel (for purchases through Apple or Google, support routines differ). Another common issue is assuming “cancellation” automatically triggers a refund - Keto Cycle’s policy requires a specific 14‑day complaint window and proof for refunds, and refunds are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (support email) | Possible within 14 days if product is faulty or misdescribed; must provide proof | Moderate - requires documentation; some users report difficulty receiving refunds |
| App Store (iOS) | Refunds/charges handled under Apple policies; contact Apple for refunds | Varies - cancelling auto‑renew is straightforward, refund outcomes vary |
| Google Play | Not specified by Keto Cycle sources - check Google Play policies and contact support | Unknown to high - no direct Keto Cycle guidance found; follow Google Play subscription management |
After cancelling
After you cancel, keep copies of all communications and receipts. If you need a refund, email hello@ketocycle.diet within 14 days with the documentation checklist items. If you subscribed via the App Store or Google Play, also open the subscription management section of your Apple ID or Google Play account to confirm cancellation and contact the respective platform for refunds if needed. If you encounter difficulties or suspect misleading renewal practices, consider filing a complaint with your provincial consumer protection agency and keep a record of all steps taken. For more details, see the Keto Cycle FAQ: https://ca.ketocycle.diet/faq.
Address
For formal written cancellations or complaints (registered mail recommended), you can use the following postal address:
1000 West Street, Suite 1200, Wilmington, DE 19801