Service de résiliation N°1 en Italy
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Liven.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Liven: Easy Method
What is Liven
Liven is a self-care and habit-tracking app that offers guided journals, routines, habit tracking and challenges under a premium subscription model. It is marketed internationally and offers in‑app purchases through platform stores as well as account-managed subscriptions via its website and app.
How to cancel Liven
- If you subscribed via the Liven website (even if you later installed the app): log into your Liven account → Profile → Settings → Membership → turn off auto‑renewal on the website. The website-managed subscription will not appear in your device settings; you will receive a confirmation and will retain access until the paid period ends. For details see Liven support.
- If you subscribed through Google Play: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select Liven and cancel there. See Liven support.
- If you subscribed through the App Store (Apple): on iPhone go to Settings → tap your name → Subscriptions → find Liven → tap Cancel.
- If you subscribed inside the app (in‑app purchase) use Profile → Settings → Membership → turn off auto‑renewal. Note that cancellations you make in Liven cannot override subscriptions managed by the App Store or Google Play; those must be cancelled through the respective platform.
What happens when you cancel
When you cancel auto‑renewal, future recurring payments will stop and you will not be billed again. You typically retain access to premium features until the end of the paid period you already paid for. You should receive a cancellation confirmation from Liven (or from the platform that processed the subscription). Cancelling through Liven’s website or app will not cancel subscriptions billed by Apple or Google - those must be cancelled through the respective store. Keep any confirmation emails or screenshots as proof of cancellation.
Will I get a refund?
Liven’s terms reference a Money‑Back Guarantee policy, but refunds are not guaranteed automatically; they are provided according to that policy and at Liven’s discretion. Public complaint records note that Liven has advertised a “30‑day money‑back guarantee,” yet some customers report difficulty meeting the policy’s conditions and say they received partial refunds or were declined. User reports are mixed: some describe prompt refunds and courteous support, while others report unexplained charges or denied refunds. If you believe a charge was unauthorized, you may also contact the payment platform or your card issuer to dispute the charge.
Liven plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | C$17.99 | Monthly | Unlimited habit tracking, full access to guided journals, customizable routines, engaging challenges |
| Premium Quarterly | C$39.99 | Quarterly | Unlimited habit tracking, full access to guided journals, customizable routines, engaging challenges |
| Premium Yearly | C$59.99 | Annual | Unlimited habit tracking, full access to guided journals, customizable routines, engaging challenges |
| Premium Yearly (with 7‑day Trial) | C$79.99 | Annual | Same benefits as Premium Yearly, with a 7‑day free trial |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws there is generally a short “cooling‑off” period for distance purchases (often about 14 days) during which you can cancel and receive a full refund unless you have already started to access or use the digital service. Ontario’s Consumer Protection Act contains specific provisions including a 15‑day period for certain agreements and prohibitions on misleading or negative‑option billing; misrepresentation may give you longer withdrawal rights. Businesses must clearly disclose auto‑renewals and provide an easy way to cancel; subscription‑trap practices are prohibited. For official guidance see the Government of Canada and provincial consumer pages: Competition Bureau and Ontario consumer rights.
Customer experiences
User feedback is mixed. Positive reports praise prompt, polite and empathetic customer service and fast refunds in some cases, and several users say the onboarding and content felt supportive and relevant. Negative reports cite unexplained or duplicate charges, difficulty cancelling or finding the correct cancellation flow, charges billed after a user believes they cancelled, and inconsistent refund outcomes. Public complaint records (e.g., BBB and Trustpilot) reflect both satisfied customers and recurring billing or refund disputes.
Documentation checklist
- Account email and username, subscription start date, and payment receipts or bank/card statements showing charges.
- Subscription confirmation email or receipt from Liven (or from Apple/Google), and screenshots of subscription settings in the app or store.
- Confirmation or screenshot of your cancellation action and any confirmation message or email.
- Records of communications with Liven support (dates, message text, ticket numbers) and any refund offers or responses.
Common mistakes
Users commonly make errors such as cancelling the app on their device but not turning off auto‑renewal in the platform that billed them (App Store or Google Play), or assuming cancelling the app deletes the subscription. Another frequent mistake is not saving a cancellation confirmation or receipt, which complicates disputes. Some users wait until after the renewal date and then expect a full refund; time of cancellation relative to billing matters. Finally, not verifying which platform processed the payment (website vs. Apple/Google) can result in cancelling in the wrong place and continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Liven account) | Refunds handled per Liven’s Money‑Back policy; discretionary and may vary. | Medium - turn off auto‑renewal on the site; subscription won’t appear in device settings. |
| Google Play | Refunds and disputes handled through Google Play/your payment method; outcomes vary. | Low - Medium - cancel via Google Play app; refunds may require a Google refund request. |
| App Store (Apple) | Refunds and disputes handled through Apple; outcomes vary by Apple’s refund policies. | Low - Medium - cancel via iPhone Settings → Subscriptions; request refund via Apple if needed. |
| In‑app (Profile → Settings → Membership) | Stops Liven‑side auto‑renewal if applicable; refunds still follow platform or Liven policy. | Medium - useful for site/in‑app subscriptions but does not override store‑managed billing. |
| Registered letter to company (formal notice) | May support a formal dispute or legal claim but does not guarantee a refund; useful if other channels fail. | High - formal, slower, and may be required for escalation (see legal address below). |
After cancelling
After you cancel, keep your confirmation and monitor your payment method for any unexpected charges. If you do not receive confirmation, contact Liven support and the store that processed your subscription. For the Liven cancellation article see How to cancel my Liven Subscription. For terms and the company refund policy see Liven’s terms page: Liven terms of use. If you believe you are a victim of a subscription trap or misleading billing, you can seek guidance from federal or provincial consumer protection authorities such as the Competition Bureau or your provincial consumer protection office. If charges are unauthorized, consider contacting your card issuer to dispute the charge.
Address
For formal written notices you may send registered mail to the company’s legal address:
LIVEN S.R.L. - Via Meravigli, 18, 20123 Milano (MI), Italy