Cancellation Toast: Simple Process

What is Toast

Toast is a cloud-based point-of-sale (POS) and restaurant management platform used to process orders, payments, online ordering, and related services. In Canada, Toast provides subscription plans, payment processing, and hardware; merchants may also use Toast to operate digital ordering and loyalty functions.

How to cancel Toast

• Decide what you are cancelling: an account subscription with Toast, individual merchant purchases (TakeOut App, digital orders, POS transactions), or hardware returns. Different cancellation and refund rules apply to each.
• For account or subscription cancellation: contact Toast support to request account closure and follow any on-screen cancellation flow; if you prefer a formal notice, send a signed written request by registered or certified mail with return‑receipt requested (e.g. raccomandata A/R) to Toast Canada, Inc., 3-84 Castlebury Crescent, Toronto, Ontario, M2H 1W8. Keep proof of delivery.
• For purchases made through a merchant (TakeOut App, digital ordering, POS): contact the merchant directly - merchant cancellation and refund policies control these transactions.
• For subscription refunds within the 14-day cooling-off window or for technical/duplicate/extended outage issues: open a support ticket with Toast, include relevant account and billing details, and request a refund per the refund policy.
• For hardware returns purchased from Toast Canada: initiate a return request within 90 days of shipment, prepare the item in original condition and packaging, and follow Toast’s return instructions; retain shipment tracking and return-shipping proof.

What happens when you cancel

When you close a Toast account you can do so at any time and without an up-front cancellation fee, but you remain liable for any outstanding purchases or fees incurred prior to closure. Access to the Toast platform and its services will be terminated per Toast’s account-closure process; any recurring billing will stop after the cancellation takes effect unless otherwise required by contract.

Data tied to your account (transaction history, menu items, reports) may be handled according to Toast’s data-retention and export policies; export any records you need before closing if you require them for bookkeeping or compliance. Transactions made through merchants (TakeOut App, digital ordering, POS) are subject to each merchant’s own cancellation/refund rules and will not be automatically reversed by closing your Toast account.

Will I get a refund?

Refund eligibility depends on what you are cancelling. Toast provides a 14-day cooling-off period for subscriptions: refunds may be granted within that window for unresolved technical issues, duplicate charges, extended outages (over 24 hours), or where required by law. After 14 days, refunds are generally not available except in exceptional circumstances and at Toast’s discretion.

For payments processed through Toast in Canada using Interac, partial refunds are not allowed: a full refund must be submitted by 11:59 pm EST on the same day as the transaction. Refunds on captured payments can be issued up to 90 days after the charge; processing time is typically 1 - 5 business days depending on the payment method. Hardware purchased directly from Toast Canada can be returned within 90 days of shipment if in original condition and packaging; Toast will credit the purchase price and cover return shipping per its hardware return policy. Merchant-set cancellation and refund policies apply to individual purchases made via the TakeOut App, digital ordering, or POS - contact the merchant directly to request refunds for those transactions.

Toast plans and pricing

Your consumer rights in Canada

Toast’s stated policies operate in addition to - not in place of - your statutory consumer rights under Canadian law. Canadian consumers retain rights that may entitle them to remedies for defective goods or services, cancellation of certain digital purchases within prescribed timeframes, and protection against unfair business practices. If a refund or remedy is required under provincial or federal consumer protection laws, those statutory rights remain available even where Toast’s policies limit refunds. If you believe your statutory rights are being denied, consult your provincial consumer protection office or a federal resource such as the Competition Bureau for guidance.

Customer experiences

Customer reviews of Toast in Canada are mixed. Many users praise the software’s intuitive interface, flexible menu customization, and reporting tools, and report positive experiences with helpful customer service and rapid issue resolution. Conversely, some customers report inconsistent or slow customer support, long wait times, and unhelpful agents; recurring concerns include high or increasing costs, expensive hardware, unexpected fees, and limitations in certain features such as loyalty programs or API access. Consider both the operational benefits and recurring costs when deciding whether to continue with Toast.

Documentation checklist

• Account owner name, account ID or email, and last four digits of payment method
• Subscription or plan details (plan name, billing cycle, date of last charge)
• Transaction receipts or order IDs for any payments you want refunded
• Hardware order number, serial numbers, proof of shipment, and packaging photos (for returns)
• Written cancellation request (if sending by registered/certified mail) and proof of delivery/return receipt

Common mistakes

Common errors include closing an account before resolving outstanding charges - closure does not erase liabilities - and assuming refunds will be available outside stated windows such as the 14-day subscription cooling-off. Another frequent mistake is expecting partial refunds for Interac transactions (partial refunds are not permitted for Interac in Canada) or contacting Toast for merchant-controlled purchases instead of contacting the merchant directly. Failing to keep documentation (receipts, return tracking, support tickets, or proof of registered-mail delivery) often makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, retain copies of all documentation: confirmation of cancellation, proof of any final payments, and return-shipping receipts. If you requested a refund, monitor your bank or processor statements for the expected 1 - 5 business-day processing window; follow up with Toast support if processing takes longer. If your issue involves a merchant transaction, pursue resolution directly with the merchant and keep records of those communications. For additional help, consult Toast support and official policies or your provincial consumer protection office if you need to escalate.

Helpful links: Toast Support, Toast Terms of Service, Toast Refund Policy, Toast Hardware Warranty/Returns, Government of Canada - Consumer Protection, Competition Bureau Canada, Customer reviews (Trustpilot).

Address

Toast Canada, Inc.; 3-84 Castlebury Crescent; Toronto, Ontario; M2H 1W8; Canada

Recommended delivery method for formal cancellation: send by registered mail or certified mail with return‑receipt requested and keep the delivery confirmation (e.g. raccomandata A/R).