Cancellation service N°1 in Colombia
Contract number:
To the attention of:
Cancellation Department – Rappi Prime
Calle 93 #19‑75
Bogotá
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rappi Prime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Rappi Prime: Easy Method
What is Rappi Prime
Rappi Prime is a paid subscription service offered by Rappi that typically provides benefits such as free delivery or other perks for orders made through Rappi’s platform. Offerings, availability and exact benefits vary by market; there is no verified, published description of a Canada‑specific Rappi Prime plan in the sources available.
How to cancel Rappi Prime
- Determine how you were charged (directly in the Rappi app/web vs. through Apple App Store or Google Play). If unsure, check the receipt or your bank/credit card statement for the merchant name and subscription vendor.
- If you were charged through the Rappi app or account, try cancelling in the app: open the Rappi mobile app → Menu → RappiPrime (under "My Account") → scroll to the bottom → tap “¿Necesitas ayuda?” → select “Cancelar mi suscripción” → optionally choose a reason → confirm. Note: this procedure is from a Latin‑America help article and may differ in Canada.
- Preferred (recommended) method: send an email to centrodeayudacol@rappi.com or servicoaocliente@rappi.com stating you want to cancel Rappi Prime. Include your full name, account email or phone number, subscription details and any relevant order IDs; request confirmation of cancellation and whether any refund will be issued.
- If you subscribed via Apple or Google, cancel the subscription through your Apple ID or Google Play subscriptions page (Apple: manage subscriptions in Settings or Apple support; Google: Google Play help).
- Keep copies/screenshots of confirmation messages and billing statements. If you don’t receive confirmation, follow up with the email address above or through the Rappi Help Center.
What happens when you cancel
Cancellation typically prevents future renewals but may not end access immediately; based on available information for Latin America, a cancelled subscription often remains active until the end of the current billing cycle. Whether that exact behavior applies in Canada is unverified. Your account data and order history generally remain associated with your account and are retained according to Rappi’s privacy and data policies.
Will I get a refund?
There is no verified Canada‑specific refund policy for Rappi Prime in the available sources. No evidence was found of a guaranteed 14‑day “right of withdrawal” or an automatic pro‑rata refund for unused subscription periods. Refunds are not guaranteed and appear to be handled case‑by‑case. If you believe a charge is erroneous or unauthorized, document the charge and contact Rappi support and your payment provider promptly; consumer‑protection laws in certain provinces (for example, Québec) may provide remedies in some circumstances, but application to Rappi Prime in Canada is not confirmed here.
Rappi Prime plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Rappi Prime (Canada) | Varies | Varies |
Your consumer rights in Canada
There are no Canada‑specific Rappi Prime terms or consumer‑rights statements found in the reviewed sources. Canadian consumer protections vary by province: some provinces (notably Québec) have strong rules for contracts and certain digital goods and services, while federal and provincial agencies oversee unfair business practices. If you believe a merchant has charged you incorrectly or refused a lawful refund, you can contact your provincial consumer protection office, your payment provider (bank/credit card), and - where appropriate - file complaints with consumer agencies. How those rights apply to Rappi Prime specifically is not confirmed here and depends on the facts of your purchase and the applicable provincial law.
Customer experiences
Public reviews collected for Rappi in other markets show a number of negative reports: difficulty obtaining refunds, poor customer service, occasional reports of undelivered or stolen orders, confusing app interfaces, and complaints that cancellation did not produce a pro‑rated refund. Positive reviews in the available dataset are sparse or not verified for Canada. These patterns suggest you should keep detailed records (screenshots, receipts, confirmation messages) and monitor billing after cancellation.
Documentation checklist
- Account email or phone number used with Rappi
- Order IDs and subscription receipts (screenshots or PDFs)
- Bank or card statement lines showing the charge
- Copies of emails or in‑app messages requesting cancellation or refunds
- Dates and times of relevant calls or chat sessions and names/IDs of support agents if provided
Common mistakes
Common errors include cancelling in the app while the subscription was billed through Apple/Google (which leaves the store subscription intact), failing to confirm that cancellation was completed, assuming an immediate pro‑rata refund will be issued, and not saving confirmation messages or receipts. Example: a user cancels the Rappi app account but the recurring charge continues because the subscription was set up through the App Store - without cancelling in Apple subscriptions, the store continues billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to centrodeayudacol@rappi.com or servicoaocliente@rappi.com | No guarantee; case‑by‑case (request required) | Easy - recommended; keep documentation |
| Cancel in Rappi mobile app (in‑app subscription) | No verified automatic refund; subscription likely remains until end of billing cycle | Medium - steps available but regional differences possible |
| Cancel via Apple App Store / Google Play | Refunds handled by the store; policies vary (store may offer refunds in limited circumstances) | Varies - follow Apple/Google support procedures |
After cancelling
After you cancel, save any confirmation messages and monitor your bank/credit card statements for at least one billing cycle to confirm no further charges. If you were charged after cancellation, contact Rappi support (emails above) and your payment provider immediately to dispute the charge if necessary. Useful pages: Rappi main site/help (Rappi), Apple subscription help (Apple: manage subscriptions), Google Play subscriptions help (Google Play: cancel subscriptions), and your provincial consumer protection office (search for your province’s consumer protection website for guidance).
Address
RAPPI S.A.S, Calle 93 #19‑75, Bogotá, Distrito Capital, Colombia