Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Wecook.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Wecook: Easy Method
What is Wecook
WeCook is a Canadian prepared‑meal subscription service that delivers freshly cooked, refrigerated meals to customers in Ontario and Quebec. The service offers multiple weekly plans with different meal counts and portion sizes, aiming to provide convenience and a variety of menu options for home meal preparation.
How to cancel Wecook
Cancellation is handled directly with WeCook customer service. Many customers report that there is no obvious "cancel subscription" button in the app or website and that the most reliable method is to call and speak to a representative. Expect to navigate prompts or pages before being transferred to a live agent.
- Call WeCook customer service at 514‑885‑7587 during service hours (approximately 9 AM - 9 PM). Be prepared to speak with a real person.
- When connected, state clearly that you want to cancel your recurring subscription and request a confirmation number or written confirmation (email).
- If the agent asks for a reason, provide one but remain firm if you simply want to stop the subscription. Ask for the effective cancellation date and whether future payments will be stopped immediately.
- Keep the representative’s name, the date and time of the call, and any confirmation number. If you do not receive written confirmation, ask for it or follow up by email (if available) and send a registered letter to the corporate address (see Address section) as backup.
What happens when you cancel
After cancellation, your subscription should stop renewing at the next billing cycle. You will generally retain access to any deliveries already scheduled and paid for; WeCook may still fulfill orders that were accepted before the cancellation effective date. Personal account data (order history, contact details) typically remains on the company’s systems according to their privacy policy; you can request deletion or data export under applicable privacy laws, but that is a separate process from cancellation.
Will I get a refund?
WeCook does not appear to publish a formal refund or return policy for perishable meals, which is common for prepared‑food services. Refunds or credits for missing items, incorrect orders, or delivery issues are usually handled on a case‑by‑case basis. Some customers report receiving refunds or account credits when problems were documented and reported promptly, while others report difficulty obtaining satisfactory resolutions.
Wecook plans and pricing
| Plan | Price per serving | Period | Features |
|---|---|---|---|
| 6 Meals/week (Regular portion) | C$14.95 per serving | Weekly | Prepared meals delivered weekly |
| 9 Meals/week (Regular portion) | C$13.95 per serving | Weekly | Prepared meals delivered weekly |
| 14 Meals/week (Regular portion) | C$13.25 per serving | Weekly | Prepared meals delivered weekly |
| 22 Meals/week (Regular portion) | C$12.25 per serving | Weekly | Prepared meals delivered weekly |
Your consumer rights in Canada
Canadian consumers have protections against unfair practices, and provincial consumer protection laws (for example, Quebec’s Consumer Protection Act) discourage making cancellations unduly difficult. Service providers that impose unreasonable barriers to cancelling a recurring service may be subject to enforcement. Note that statutory cooling‑off periods and right‑of‑withdrawal rules commonly do not apply to perishable goods delivered to consumers, so those protections may not entitle you to an automatic refund for food deliveries.
If you experience problems, document everything promptly and use the evidence when you contact WeCook or, if necessary, your provincial consumer protection office or financial institution.
Customer experiences
Reviews are mixed. Positive feedback highlights fresh, high‑quality ingredients, generous portions, variety of menu options (including dietary choices), convenient prepped meals, and generally reliable deliveries for many customers. Some users also praise the ease of meal prep and the app experience.
Negative feedback centers on customer service and delivery issues: customers report difficulty unsubscribing, agents who are unhelpful or argumentative, late or missing deliveries, incorrect drop‑off locations, and frustration when refunds or corrective actions are slow or inconsistent. Several users have noted that the cancellation option is hard to find in the app or website.
Documentation checklist
- Order number(s) and account email/phone used with WeCook
- Date and time of the cancellation call and the name of the representative
- Call confirmation number or written confirmation (email/screenshot)
- Photos of delivered items (missing, damaged or incorrect meals) and delivery labels
- Copies of billing statements or payment receipts showing charges you dispute
- Copies of any chat or email correspondence with customer service
- If you send a registered letter, keep the tracking and delivery confirmation
Common mistakes
Customers commonly assume they can cancel via the App Store or Google Play - this is not indicated as supported and will often not stop the merchant from charging. Waiting until the last minute before a renewal or scheduled delivery can leave little time for customer service to act. Failing to document delivery issues (no photos, missing timestamps, or no order numbers) weakens a refund claim. Finally, not insisting on a written confirmation or failing to keep the agent’s name and call details can make it harder to prove a cancellation took place.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone to WeCook customer service (514‑885‑7587) | Case‑by‑case (possible credit or refund if issues documented) | Medium - reliable but may require persistence |
| Website/App navigation | Case‑by‑case; not always clear if refunds are available | High - cancellation option may be hard to find or require multiple pages |
| App Store / Google Play subscription cancellation | Unlikely to affect WeCook billing directly | Not applicable - typically not supported for merchant billing |
After cancelling
After you cancel, watch your bank or card statements to confirm no further charges occur and keep any written confirmation in case you need to dispute a charge. If you have unresolved issues (missing meals, damages, incorrect deliveries) and the company does not resolve them to your satisfaction, gather your documentation and consider filing a complaint with your provincial consumer protection office or with the payment provider. For additional context and user reports you may find these helpful: HonestBrandReviews - WeCook, Trustpilot - WeCook Canada, and Reddit discussion on ready meals. For questions about provincial protections, see the Government of Quebec consumer site or your provincial consumer affairs office.
Address
WeCook (corporate office): 1895 ch. St‑Francois, Dorval, Quebec H9P 1K3, Canada