What is Pokemon Home

Pokémon HOME is a cloud service for storing, transferring and managing Pokémon across compatible games and devices. It offers a free basic tier with limited storage and a Premium Plan (paid subscription) that increases storage capacity and unlocks features such as Wonder Box slots, GTS slots, Judge, Room Trade hosting and Bank transfers where applicable.

How to cancel Pokemon Home

Nintendo Switch (Nintendo eShop): If you purchased the Premium Plan on a Nintendo Switch (including Switch Lite or Switch OLED), open the Nintendo eShop with the account that bought the subscription, go to your account/subscriptions and turn off "automatic renewal." The subscription will remain active until the paid period ends. See Nintendo's support article: Manage auto-renewal (Nintendo).
iOS (Apple App Store): If you bought the Premium Plan via the Apple App Store, cancel in your device Settings → [Your Name] → Subscriptions → Pokémon HOME. Cancelling stops future renewals but keeps access until the current paid period expires. See general guidance in the Pokémon support summary: Manage subscriptions.
Android (Google Play): If you purchased via Google Play, open the Google Play Store → Menu → Subscriptions → Pokémon HOME and cancel the subscription. You retain Premium access until the end of the paid period. See the same subscription guidance: Manage auto-renewal.

What happens when you cancel

Turning off automatic renewal stops future billing; your Premium Plan remains active until the end of the paid period you already purchased. After that date, your account reverts to the free Basic Plan limits (for example, significantly fewer storage slots and disabled Premium features). Your Pokémon and account data remain associated with your account, but deposit and transfer actions will be restricted to what the Basic Plan permits.

Will I get a refund?

Pokémon's official support states that refunds for Pokémon HOME subscriptions are not offered for any reason. The Terms of Use likewise describe fees for Paid Services as non‑refundable and state that terminating a service mid‑period does not entitle you to a refund, although local statutory cooling‑off rights may apply in some jurisdictions. Under Google Play's standard policies you may obtain an automatic refund only if you cancel within about 30 minutes of starting a paid subscription or trial; refunds after that window are not guaranteed. Relevant pages: Pokémon support - refunds, Pokémon HOME Terms of Use, Google Play refund window (summary).

Pokemon Home plans and pricing

Plan	Price (CAD)	Period	Notes
Premium (Nintendo eShop - Switch)	C$3.99	1 month (30 days)	Full Premium features (up to 6,000 Pokémon stored, Wonder Box, GTS, Judge, Bank transfer where applicable)
Premium (Nintendo eShop - Switch)	C$6.99	3 months (90 days)	Same Premium features
Premium (Nintendo eShop - Switch)	C$21.99	12 months (365 days)	Same Premium features
Premium (iOS/Android - In-App Purchase)	C$3.99	1 month	Same Premium features via mobile app
Premium (iOS/Android - In-App Purchase)	C$6.99	3 months	Same Premium features via mobile app
Premium (iOS/Android - In-App Purchase)	C$21.99	12 months	Same Premium features via mobile app

All prices are before tax; the final amount may be slightly higher depending on provincial sales tax. The Basic (free) plan has limited features (for example, only 30 Pokémon deposits and no Bank transfers).

Your consumer rights in Canada

While Pokémon's stated policy is that subscription fees are non‑refundable, the Terms of Use acknowledge that statutory consumer rights in some jurisdictions may apply, including cooling‑off or withdrawal periods. In Canada, provincial consumer protection laws or e‑commerce regulations may offer rights not reflected in a vendor's policy. If you believe a statutory right applies, you can raise the matter with the payment platform (Nintendo, Apple or Google), your payment card issuer, or the appropriate provincial consumer protection office; check the specific provincial rules and time limits that may apply.

Customer experiences

User feedback is mixed. Some players consider the annual price reasonable for the Premium tier's functionality. At the same time, reviews on platforms such as Trustpilot and threads on Reddit record frustration with customer service responsiveness, difficulties seeing or changing subscription settings, and confusion about which store must be used to manage or cancel a subscription. Official guidance consistently points customers to manage subscriptions through the store that processed the original purchase. See examples: Reddit discussion on value, Trustpilot reviews, Reddit thread on cancellation issues.

Documentation checklist

Proof of purchase or transaction receipt (date, price, payment method)
Account identifier used for Pokémon HOME (Nintendo Account, Apple ID, Google account email)
Screenshots of the subscription page showing active subscription or renewal settings
Any correspondence with support and the dates/times of support contacts
Transaction ID from the Nintendo eShop, Apple receipt, or Google Play receipt if available

Common mistakes

Typical mistakes include attempting to cancel in the Pokémon HOME app when the subscription was purchased on the Switch eShop (the store that processed the payment must be used), failing to turn off automatic renewal (which only stops future payments but leaves current access active), and assuming Pokémon's support will automatically refund a paid period - Pokémon's policy and Terms of Use make refunds unlikely. Users also sometimes contact the wrong support channel or do not keep receipts or screenshots needed to escalate a dispute with the store or their payment provider.

Comparative recap

Method	Refund	Difficulty
Nintendo eShop (Switch)	Pokémon support: refunds not offered. Any refund would follow Nintendo eShop policies and processes.	Cancel via Nintendo eShop subscriptions - generally straightforward; some users report occasional visibility issues.
Apple App Store (iOS)	Pokémon support: refunds not offered. Apple may consider refund requests via its own report-a-problem process, but not guaranteed.	Cancel via Settings → Subscriptions - usually easy to manage on device.
Google Play (Android)	Pokémon support: refunds not offered. Google Play may provide an automatic refund if cancelled within ~30 minutes of purchase; refunds after that are not guaranteed.	Cancel via Google Play Store → Subscriptions - usually easy; refunds handled by Google per its policies.

After cancelling

After you cancel, confirm the subscription status in the store that processed the purchase and keep copies of receipts and screenshots until the paid period ends. If you want to request a refund despite Pokémon's stated policy, contact the store (Nintendo, Apple or Google) or your payment provider first; include the documentation checklist items. If you need to contact Pokémon Company International by mail (for documentation or formal notices), consider using registered mail to ensure proof of delivery. Useful links: Pokémon refund policy and support: Pokémon support - refunds, managing subscriptions guidance: Nintendo support - manage auto-renewal.

Address

The Pokémon Company International, Inc. Attn: Pokémon HOME 10400 NE 4th Street, Suite 2800 Bellevue, WA 98004 USA

If sending documents from Italy or Canada, consider registered mail (raccomandata A/R) or a tracked service to ensure proof of delivery.

Gaming