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Cancellation service #1 in Canada
Levitate is a relationship marketing and customer communication platform that helps small businesses manage contacts, send personalized emails, and track engagement. It is commonly used for automated follow-ups, newsletters, and contact relationship management tied to email systems.
After cancellation, access to paid features typically continues until the end of your paid billing period unless the provider states otherwise. Automatic renewal should stop after the effective cancellation date, but you should confirm whether the cancellation is immediate or takes effect at period end.
Levitate may retain account data for a period defined in its privacy policy and terms of service. Export your contacts, communications, and reports before cancellation if you need ongoing access; request confirmation of data deletion if required under applicable privacy rules.
Refunds depend on Levitate’s stated refund and cancellation policy in your contract or terms of service. Many subscription services do not refund unused time unless explicitly promised. Exceptions can include promotional refunds, prorated credits agreed by support, or statutory consumer rights in certain jurisdictions.
If you believe a refund is owed and Levitate declines, you can follow up with your payment provider (credit card chargeback or bank dispute) or seek guidance from consumer protection authorities in your province, but keep documentation of your cancellation request and any responses.
| Plan | Price | Billing frequency |
|---|---|---|
| Basic | Varies | Varies |
| Pro | Varies | Varies |
| Enterprise | Varies | Varies |
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of contract terms, price and renewal conditions. Automatic renewals and recurring fees should be clearly disclosed at sale. Provinces (for example, Quebec, Ontario, British Columbia) have specific rules about unfair practices and contract terms - Quebec generally provides stronger protections for consumers.
If you believe a company has misled you about cancellation or renewal, you can file complaints with your provincial consumer protection office, contact the Competition Bureau for deceptive marketing concerns, and consider a dispute through your payment provider. For small monetary claims, provincial small claims courts are an option.
Customer reports are mixed: many users find cancellation straightforward through the account portal or by emailing support and receiving prompt confirmation. Others report delays or the need to follow up with written notices to stop renewals. Sending a registered-mail cancellation and keeping receipts is frequently cited as a reliable way to create an indisputable record if issues arise.
Not sending written notice or failing to retain proof of a cancellation request is a frequent problem; verbal confirmations or single email attempts without follow-up can leave renewals in place. Another common error is waiting until after the renewal date to cancel - if your contract auto-renews, cancellation usually must be given before that date. Some users also neglect to export their data before access ends, then lose contact lists or message history.
Sending cancellation to the wrong address or only to a generic support inbox may delay processing; using registered mail to the official corporate address avoids ambiguity about when a written request was delivered.
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible depending on terms | Low |
| Email to support | Varies; needs written confirmation | Medium |
| Registered mail to corporate address | Documentation strong; refund depends on policy | Low - Medium |
After you submit cancellation, wait for written confirmation and note the effective date. Check your next bank or card statement to ensure no unexpected charges; if charges continue, contact Levitate support with your proof and your payment provider if necessary. If you need to refer to official guidance, useful resources include the Competition Bureau (competitionbureau.gc.ca), the Government of Canada consumer pages (canada.ca consumer protection), and Canada Post information on registered mail (canadapost-postescanada.ca). Consider exporting data and closing any connected third-party integrations once cancellation is confirmed.
Send registered mail / written cancellations to:
Levitate Tech, Inc.
23 Corporate Plaza Drive, Suite 150
Newport Beach, CA 92660
USA
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Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.