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Cancel AMAZON LUNA
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I hereby notify you of my decision to terminate the contract relating to the Amazon Luna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Amazon Luna: Easy Method
What is Amazon Luna
Amazon Luna is a cloud gaming subscription service that streams video games to supported devices so you can play without downloading or owning the game locally. Subscriptions provide access to libraries of games or to branded channels (for example Ubisoft+) and are billed monthly unless otherwise specified.
How to cancel Amazon Luna
-
Cancel via the platform you used to subscribe:
- If you subscribed through the Apple App Store: open your Apple ID subscriptions in iOS or macOS and cancel the Luna subscription there. Amazon cannot cancel or modify App Store subscriptions for you.
- If you subscribed through Google Play: open Google Play > Payments & subscriptions > Subscriptions and cancel the Luna subscription there. Amazon cannot cancel or modify Google Play subscriptions for you.
- If you subscribed directly on the web or in the Luna app (an internal purchase): sign in to your Amazon Luna account, go to Account settings or Subscriptions, and cancel the channel or Luna+ / Luna Premium subscription. Cancelling a subscription purchased directly through Luna stops future renewals but leaves access active until the end of the paid period.
- If you prefer a written notice or need proof of delivery (escalation or unresolved support issues), send a signed cancellation letter by registered mail including your full name, account email, subscription details, signature and date to Luna, Attn: Cancellations, Ground Floor, Cromwell House, 15 Andover Road, Winchester, SO23 7BT, United Kingdom. Keep the postal receipt as proof.
What happens when you cancel
When you cancel a Luna subscription purchased directly through the web or app, your access continues until the end of the current billing period and the subscription will not renew after that date. Cancelling an App Store or Google Play subscription stops future billings from that platform following the platform's rules; you must cancel through the platform account that manages the payment. Amazon retains account and subscription records per its terms; game saves and cloud data policies follow Amazon's data retention rules, so consult your account settings if you need to export or retain data.
Will I get a refund?
Refunds depend on where the subscription or purchase was made. Subscriptions bought through Apple or Google are subject to Apple’s or Google’s refund policies and procedures - Amazon Luna cannot influence or issue refunds for those purchases. For subscriptions and purchases made directly through Luna (web or Luna app), Amazon’s stated policy is that cancelling does not entitle you to a refund for the unused portion; you retain access until the end of the paid period but will not receive a prorated refund. If you believe terms were not properly disclosed, you may have recourse under provincial consumer protection laws (see section on rights below).
Amazon Luna plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Luna+ | C$12.99 | Monthly | Access to a diverse collection of games across genres |
| Luna Premium | C$12.99 | Monthly | Larger library of games, replacing Luna+ |
| Ubisoft+ Multi-Access | C$22.99 | Monthly | Access to AAA Ubisoft titles |
| Jackbox Games | C$6.49 | Monthly | Party-style Jackbox Games |
| Luna Controller | C$89.99 | One-time | Hardware controller optimized for cloud gaming on Luna |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Under regimes such as the Quebec Consumer Protection Act and general unfair practices rules elsewhere, businesses must disclose material terms clearly, including cancellation and refund policies. There is no uniform federal 14-day cooling-off period for digital subscriptions in Canada; however, if a provider failed to disclose key terms or engaged in misleading practices, provincial consumer protection authorities may provide remedies. If you believe Amazon Luna’s terms were not clearly communicated, you can raise the issue with provincial consumer protection agencies or seek dispute resolution through your payment provider.
Customer experiences
Publicly available reviews and community reports are mixed but include substantial complaints. Several users report difficulty getting games to load, problems claiming purchased games, and frustration with navigation and unclear interfaces. Trustpilot reviews show a large share of one-star ratings, with some users calling refunds or complaints difficult or impossible to obtain. Community posts (for example on Reddit) repeatedly describe platform errors or UI problems preventing cancellation, and reports of limited or ineffective customer support appear in multiple threads. At the same time, other users successfully subscribe and play without issue; your experience may vary by device, network, and where you purchased the subscription.
Documentation checklist
- Account email and username; order or subscription ID; date of subscription or purchase; screenshots of subscription page or billing; last 4 digits of payment method; any confirmation emails; signature and dated cancellation statement (if sending mail); registered mail receipt or tracking number (if applicable).
Common mistakes
Common errors include attempting to cancel via the wrong platform (for example cancelling an Amazon account subscription when the subscription is managed by Apple or Google), expecting a prorated refund for a direct Luna purchase when the policy disallows refunds, and waiting until after a renewal to cancel. Other examples: not checking which email or account was used to subscribe, failing to keep confirmation screenshots or receipts when disputing charges, and assuming customer support can cancel App Store/Google Play-managed subscriptions on your behalf.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple per Apple policy; Amazon cannot issue refunds. | Low - Medium for cancelling subscription in Apple ID settings; refund availability varies. |
| Google Play | Refunds handled by Google per Google Play policy; Amazon cannot issue refunds. | Low - Medium for cancelling in Google Play subscriptions; refund availability varies. |
| Web or Luna app (internal purchase) | No refund for unused time per Luna policy; access continues to period end. | Low for cancelling via account settings, though some users report UI or platform errors. |
| Registered mail to Luna (escalation/proof) | No automatic refund - provides proof of cancellation request and delivery. | Medium - High due to postal steps but useful when other methods fail or for legal proof. |
After cancelling
After you cancel, keep confirmation screenshots or emails and any postal proof if you sent registered mail. If you subscribed through Apple or Google and need a refund, follow the respective provider’s refund request process. If you feel terms were not disclosed or you encountered misleading conduct, consider contacting your provincial consumer protection office or your payment provider to dispute charges. For support and instructions, see Amazon Luna help pages and platform support links below.
Helpful links (official pages): Amazon Luna help, Apple: cancel subscriptions, Google Play: cancel subscriptions, Government of Canada consumer information.
Address
Send written cancellation (if required) by registered mail to ensure proof of delivery. Include your full name, account email, subscription details, signature and date.
Luna, Attn: Cancellations, Ground Floor, Cromwell House, 15 Andover Road, Winchester, SO23 7BT, United Kingdom