Cancellation Viveport: Simple Process

What is Viveport

Viveport is HTC's digital store and subscription service for virtual reality (VR) apps and games. Its Infinity subscription provides access to a library of titles for a monthly or promotional period fee, while individual content can also be purchased outright through the Viveport store.

How to cancel Viveport

• Web (viveport.com / desktop app): Sign in at viveport.com, go to Account → Infinity membership → click "Cancel membership", follow the on‑screen confirmation and choose a reason; you will receive an email confirmation and retain access until the subscription expiry. Cancel at least 24 hours before the next billing to avoid being charged. Annual one‑time payment plans are locked in for 12 months (cancellation only after the 12‑month cycle) unless you had no titles launched in the first 6 months - in that exception contact Viveport support.
• Google Play: Open the Google Play Store → Menu → Subscriptions → select your Viveport subscription → Cancel.
• Apple App Store (iPhone/iPad): Settings → tap your Apple ID → Subscriptions → select Viveport → Cancel Subscription.
• PayPal: Log in to PayPal → Settings → Payments → Manage pre‑approved payments (or Automatic payments) → find the Viveport subscription → Cancel automatic billing.

What happens when you cancel

When you cancel an active Infinity subscription on Viveport you generally keep access to the Infinity library until the end of the paid billing period; cancellation prevents future automatic renewals. Viveport typically sends an email confirmation after you cancel. Your account and purchase history remain available in the Viveport account unless you choose to delete the account, but deleting an account does not necessarily stop third‑party billing - cancellations must be performed through the billing platform used (Viveport, Google Play, Apple, PayPal).

Will I get a refund?

Viveport's stated policies limit refunds. Content (games/apps) are generally final sale except where a purchase is defective or clearly unauthorized/fraudulent - in such cases refunds are typically issued to your Viveport wallet after a support review. Infinity subscription purchases are generally non‑refundable, except in limited cases involving technical issues; if you believe a technical problem prevented service, contact Viveport support to request assistance. If you were billed through Apple, Google Play or PayPal, those platforms' refund and dispute processes may apply for charges processed by them.

Viveport plans and pricing

Note: Official Viveport Canada CAD prices are not always published centrally; promotional bundle prices and plan rates may change. The prices above reflect reported promotions and user‑reported rates; always confirm current pricing on the Viveport site or in your account before subscribing.

Your consumer rights in Canada

Canadian consumer protection rules require clear pre‑billing notice and accessible cancellation methods for recurring digital services; practices that obscure cancellation can be treated as unfair. Provincial laws (for example, Quebec’s consumer protection regime) and federal guidance give consumers rights to dispute charges for services not delivered or misrepresented, and to seek remedies for defective digital content. If Viveport’s stated policies differ from your statutory rights, those rights may provide additional leverage - consider raising disputes with your payment provider, contacting provincial consumer affairs offices, or filing complaints with federal authorities such as the Competition Bureau for deceptive marketing.

Customer experiences

User feedback is mixed. Some customers report helpful reminder notices ahead of auto‑renewal that let them cancel to avoid an unwanted charge. Other reports describe technical problems with the Viveport app, interrupted purchases, double charges, billing after cancellation, misleading promotional messages (e.g., “free” titles not actually available), and slow or unhelpful support response. These varied experiences mean preparation - saving receipts and confirmation emails - can be important if you need to dispute charges or request help.

Documentation checklist

• Account email and username, subscription plan name, and billing cycle date
• Payment receipts, bank/credit card statements showing the charge
• Screenshot(s) of subscription status in your Viveport/Google/Apple/PayPal account and any error messages
• Copies of emails or chat transcripts with Viveport support
• Evidence of defective content (logs, screenshots, timestamps) if requesting a content refund

Common mistakes

People commonly miss the 24‑hour cancellation cutoff and are billed for the next cycle because they cancelled too late. Another frequent error is cancelling or deleting a Viveport account but not cancelling billing at the platform that charged (App Store, Google Play or PayPal), which can leave recurring charges active. Some users assume annual promotional pricing is refundable early; many annual or prepaid promotional plans have 12‑month commitments or are non‑refundable. Finally, not saving a cancellation confirmation email or screenshot can make disputes harder to resolve - always keep confirmation details.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation email or take a screenshot of the cancellation page and the date your access ends. If you were charged incorrectly after cancellation, contact the payment provider that processed the charge (credit card issuer, PayPal, Apple or Google Play) and provide the documentation checklist items. For Viveport help articles and support, see Viveport’s Help Center at Viveport Help Center, the cancellation guide at How do I cancel my VIVEPORT Infinity subscription?, and the Infinity cancellation policy at Infinity Cancellation Policy. For refunds or disputes processed by third parties, see Google Play subscriptions, Apple subscription support, and PayPal recurring payment support. If you believe your consumer rights in Canada have been violated, learn more at the Competition Bureau: Competition Bureau of Canada.

Address

HTC Corporation, No. 88, Section 3, Zhongxing Road, Xindian District, New Taipei City 231, Taiwan