Cancellation service #1 in Singapore
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bigo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bigo: Easy Method
What is Bigo
Bigo Live is a live-streaming social app that lets users watch and broadcast video, interact with hosts, send virtual gifts (diamonds/beans) and subscribe to VIP features. It combines real-time chat, multi-guest rooms and interactive features such as PKs and translation tools to connect audiences with broadcasters worldwide.
How to cancel Bigo
- iOS (App Store): Go to iOS Settings → tap your Apple ID → Subscriptions → select Bigo Live VIP → tap Cancel Subscription. Must cancel at least 48 hours before next billing cycle.
- Android (Google Play): Open Google Play app → profile icon → Payments & Subscriptions → Subscriptions → select Bigo Live VIP → Cancel Subscription. Must cancel at least 2 days before next billing period.
- Web / in-app VIP: In the app, go to the VIP Page → click the question mark → use the floating page to find the cancel button. Cancel before the 3-day free trial ends or at least 2 days before monthly auto-renew.
What happens when you cancel
Cancelling a subscription stops future automatic renewals but typically does not remove access until the current paid period ends; you will retain VIP features through the paid term. Your account remains active and any non-consumable purchases already delivered will usually remain in your account. Bigo may retain account and transaction data according to its privacy and terms for fraud prevention, support and legal compliance.
Will I get a refund?
Bigo’s published policy states "All Sales Final" (effective January 2025): purchases of diamonds/beans and VIP subscriptions are non-refundable once finalized, in line with common digital-goods practice. Exceptions exist for technical defects (failed credit, delayed or missing credit) and unauthorized charges. To request review, submit evidence (order ID, transaction details, screenshots) to feedback@bigo.tv. For unauthorized charges, evidence should be sent within 24 hours where possible; support aims to respond within 24 - 72 hours, and refunds (when approved) are typically processed in 3 - 30 days. Chargebacks through your bank or app store may succeed in some cases (estimated 20 - 30%) but can risk account suspension or bans, so consider contacting Bigo support first.
Bigo plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| In-App (iOS App Store) - 38 Diamonds | C$0.99 | One-time | Smallest in-app diamond purchase via App Store |
| In-App (iOS App Store) - 276 Diamonds | C$9.99 | One-time | Mid-tier in-app diamond purchase via App Store |
| Third-Party (Joytify) - 200 Diamonds | C$5.41 | One-time | Third-party voucher top-up |
| Third-Party (Joytify) - 1,000 Diamonds | C$27.06 | One-time | Third-party voucher bulk top-up |
| Web Pay / PayPal via official site - 100 Diamonds (approx.) | C$2.71 | One-time | Estimated web-based recharge; approx. 33% lower than in-app pricing; taxes may apply |
Your consumer rights in Canada
Canadian consumer protection generally provides a 14-day "cooling-off" period for certain unsolicited contracts, but digital goods (in-app diamonds, subscriptions) are often exempt once delivery begins. Bigo’s "all sales final" policy aligns with common industry practice; however, Canadian users retain rights for defective services or unauthorized charges and can pursue dispute routes through their payment provider or card issuer. If Bigo support does not resolve a legitimate unauthorized or faulty charge, you may escalate through your bank, card network or provincial consumer protection agencies.
Customer experiences
Users praise Bigo for global reach, smooth streaming, community engagement and interactive features that make supporting broadcasters easy. At the same time, common complaints include moderation gaps (reports of inappropriate content), problems with diamond/bean transactions, failed withdrawals or payment issues, and privacy or transparency concerns. Experiences vary widely by user and by how promptly support responds to transaction problems.
Documentation checklist
- Order ID / transaction reference (from app store, Google Play, PayPal or third-party voucher)
- Receipt or payment confirmation screenshot (App Store/Google Play/PayPal statement)
- Screenshots showing the issue (failed credit, missing diamonds, unauthorized activity)
- Date/time of transaction and approximate billing period
- Device type (iOS/Android/web) and account username/email
Common mistakes
Common errors include cancelling too late (after the 48-hour or 2-day cutoff), cancelling in one place while the subscription is charged through another platform (for example cancelling in-app while billed via App Store or Google Play), assuming a refund will be automatic after cancellation, and initiating chargebacks before contacting support. Example: a user cancels VIP in the app but forgets to cancel the App Store subscription, which results in another renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) cancellation | Generally no (stops future renewals). Refund only via exception through Apple/Bigo for technical or unauthorized issues. | Medium |
| Android (Google Play) cancellation | Generally no (stops future renewals). Refund only via exception through Google/Bigo for technical or unauthorized issues. | Medium |
| Web / in-app VIP cancellation | Generally no. Exceptions handled by Bigo support for technical faults or unauthorized charges. | Low - Medium |
| Chargeback / bank dispute | Possible (estimated 20 - 30% success in some cases) but not guaranteed; carries risk of account suspension or ban. | High |
After cancelling
Keep copies of receipts and any correspondence. If you believe you qualify for a refund or experienced a technical failure, email feedback@bigo.tv with the documentation checklist items. For platform-specific support and dispute options, see: Apple Subscriptions (manage or cancel), Google Play Subscriptions, and PayPal dispute process. If Bigo support cannot resolve an unauthorized or defective charge, contact your card issuer or payment provider to learn about dispute/chargeback timelines and required documentation.
Address
To escalate in writing, send correspondence via raccomandata A/R to the corporate headquarters address:
Mapletree Business City, 30 Pasir Panjang Road #15‑31A, Singapore 117440