Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Chess.Com
1601 N. Sepulveda Blvd, Suite 382
90266 Manhattan Beach
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Chess.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Chess.Com: Easy Method
What is Chess.Com
Chess.com is an online chess platform offering live and correspondence games, puzzles, lessons, video courses, game analysis and community features (clubs, forums, tournaments). It provides free accounts and several paid membership tiers that remove ads and add advanced learning and analysis tools.
How to cancel Chess.Com
- Web (credit card / PayPal) - Sign in at Chess.com → Settings → All Settings → Membership → "Cancel Premium Membership". Your membership remains active until the end of the current billing period.
- Apple App Store (iTunes) - Subscriptions purchased through Apple must be cancelled through your Apple/iTunes account subscription settings (not via Chess.com). Manage subscriptions in your Apple ID settings or at reportaproblem.apple.com.
- Google Play (Android) - Open the correct Google account → Google Play → My Subscriptions → Chess.com → Manage → Cancel → Confirm "Yes". You must be signed into the Google account that was used to purchase the subscription.
What happens when you cancel
When you cancel a paid Chess.com membership, your premium features continue to work until the end of the paid billing period; the subscription will not renew afterward. Your account, game history, puzzles solved, lessons and any content you purchased (courses, videos) remain associated with your account unless you request deletion. Cancelling ends automatic renewal but does not automatically delete your account or public profile.
Will I get a refund?
Refund availability depends on how you purchased the subscription. For credit-card payments and certain Android/first-time purchases, Chess.com advertises a 30-day Money-Back Guarantee - contact Chess.com support via Messenger and type "I want a refund" to begin the request. Refunds are not granted for accounts banned for cheating or abuse. For subscriptions purchased through Apple (App Store/iTunes), you must request refunds from Apple directly (Chess.com cannot process App Store refunds). Course purchases (MoveTrainer, video courses) generally carry a 30-day money-back guarantee and can be refunded on an item-by-item basis via Messenger support.
Chess.Com plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Gold (App Store Canada) | C$6.99 - C$8.99 | Likely Monthly (in-app) | Ad-free, unlimited puzzles, lessons, bots, video library, opening explorer, basic premium features |
| Platinum (App Store Canada) | C$13.99 | Likely Monthly (in-app) | Includes Gold features + unlimited game reviews/analysis |
| Diamond (App Store Canada) | C$20.99 | Likely Monthly (in-app) | Includes Platinum features + coach explanations, insights, full analysis customization |
Your consumer rights in Canada
Under Canadian consumer protection principles, digital goods and automatic renewals require clear disclosure and straightforward cancellation mechanisms. A stated 30-day refund policy for first-time purchases is consistent with good business practice. If you believe an automatic renewal occurred without adequate notice or that a promised refund has been refused improperly, you may be able to dispute the charge with your card issuer or file a complaint with provincial consumer protection authorities. Purchases made through Apple or Google Play are subject to those platform operators' rules; Chess.com typically directs users to the platform for those refunds, which can be frustrating but is standard practice.
Customer experiences
Many users praise Chess.com for quick matchmaking, a wide range of learning tools (puzzles, lessons, analysis), and a large active community. Positive reviews note ease of finding games and the depth of learning resources. Conversely, common criticisms include unexpected automatic renewals, confusing cancellation paths, slow or unhelpful customer service responses, difficulty obtaining refunds, and platform issues such as cheating, bots, rating changes and occasional interface glitches. Some users also report account suspensions without clear explanations. These mixed experiences are reflected in reviews on Trustpilot, Reddit and other public forums.
Documentation checklist
- Account username and email used for the subscription
- Date of purchase and billing receipts or order confirmation
- Payment method (credit card last 4 digits, PayPal email, Apple ID, or Google account)
- Proof of cancellation (screenshot of cancellation confirmation or membership page)
- Any support conversation IDs or screenshots if you previously contacted support
Common mistakes
Common errors include attempting to cancel the subscription in the wrong place (for example, cancelling on Chess.com when the purchase was made through Apple), not signing into the correct Google account for Android subscriptions, expecting an immediate refund after cancelling an auto-renewed subscription, and failing to keep proof of cancellation. Another frequent mistake is contacting Chess.com for an App Store purchase refund - Apple must handle those requests. If you need proof that Chess.com received your cancellation or refund request, send a written request and keep delivery confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (credit card / PayPal) | 30-day money-back guarantee often available for first-time purchases; contact support via Messenger | Low - cancel in account settings; refunds handled by Chess.com support |
| Apple App Store (iTunes) | No refund via Chess.com; must request via Apple/ iTunes refund/reporting tools | High - must use Apple account and Apple's support channels |
| Google Play (Android) | 30-day money-back may apply for first-time purchases; Google Play policies also apply | Medium - cancel in Google Play (correct account) and/or request refund via Chess.com support or Google Play |
After cancelling
After you cancel, retain screenshots or confirmation messages showing the cancellation and your billing end date. If you need a refund and qualify under the 30-day guarantee, contact Chess.com support via Messenger (type "I want a refund") or visit the Chess.com support site at support.chess.com. For App Store purchases, use Apple's Report a Problem or Apple support subscription help at Apple subscription support. For Google Play, see Google Play subscriptions. If you believe your consumer rights in Canada have been violated (for example, no notice of auto-renewal or an unfair refund refusal), consider contacting your card issuer for a chargeback and/or your provincial consumer protection agency for guidance.
Address
If you need to send written notice, official correspondence or a registered request, send it to:
Chess.com, 1601 N. Sepulveda Blvd, Suite 382, Manhattan Beach, CA 90266, USA
For proof of delivery, send by certified or registered mail (return receipt) so you have documented proof that Chess.com received your cancellation or refund request.