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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Crew service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crew: Easy Method
What is Crew
Crew is a team communication and scheduling platform used by employers and teams to message, assign tasks, share photos, and manage shifts. In Canada it is used both as a standalone app (e.g., Crew Time Card) and as a Pro subscription offering additional workplace features and scheduling tools.
How to cancel Crew
- Sign in to the account that holds the Pro subscription on the Crew web dashboard (cancellations are governed by the web-based Terms of Use).
- Locate subscription or billing settings and submit a cancellation request, ensuring you allow the required 7 days' notice for employer-initiated Pro subscription cancellation (per Crew Terms of Use).
- Prepare a written cancellation letter stating account name, account email, subscription plan, date you submitted the online cancellation (if applicable), and a request to stop future invoicing.
- Send the written cancellation by registered mail (raccomandata A/R) to: CP 89022 - CSP MALEC, Montreal, Quebec, H9C 2Z3. Keep the tracking/return-receipt proof.
- If you subscribed through the App Store or Google Play, cancel the subscription through your Apple or Google account. Note: Crew’s Terms of Use say employer cancellation rules apply universally, so confirm cancellation in your Crew account and keep records.
What happens when you cancel
When an employer cancels a Pro subscription, Crew’s Terms state invoicing will cease after the required 7 days' notice. Access to paid Pro features may end at the next billing cycle or at the end of the notice period depending on how the account is configured; retain copies of important data before cancellation. Crew’s terms indicate amounts paid are non‑refundable. Make sure you document the cancellation confirmation (screenshots, emails, return receipt) in case you need to dispute future charges.
Will I get a refund?
Crew’s Terms of Use state that “all amounts paid are non‑refundable” for Pro subscriptions cancelled by the employer. There is no explicit mention in Crew’s public terms of a statutory 14‑day cooling‑off refund right. Exceptions to a no‑refund policy may exist for billing errors, duplicate charges, or if mandatory law requires a refund; for these, contact Crew support and your payment provider immediately and keep supporting documentation. If you believe local consumer law requires a refund, raise the issue with the service and, if needed, your provincial consumer protection office or payment card issuer.
Crew plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Crew Time Card - Annual Auto‑Renewing Subscription | C$6.49 | Annual | Time tracking (call/wrap/meals), OT calculations, meal penalties, PDF export |
| Crew (digital workplace) - Pro Plan (GetApp listing) | US$30.00 (approx. C$40.00) | Monthly | Messaging, shift scheduling, photos/videos, recognition, tasks |
Your consumer rights in Canada
Crew’s contract terms state employer cancellations require 7 days’ notice and that paid amounts are non‑refundable. Canadian consumer protection varies by province and by the nature of the purchase; there is no universal 14‑day cooling‑off right for all digital subscriptions across Canada. Mandatory provincial or federal consumer laws can override contractual terms in certain circumstances (for example, where a seller has engaged in deceptive practices or where specific statutory rights apply). If you believe a statutory right applies, contact the applicable provincial consumer protection office or the Office of Consumer Affairs for guidance, and consider contacting your payment provider to request a charge dispute if appropriate.
Customer experiences
Reviews from Canadian users show generally positive feedback on ease of use, helpful customer service, effective scheduling, and team communication - Capterra reports an overall rating around 4.6/5 with praise for simple onboarding and centralized team collaboration. However, negative reports include occasional glitches (schedule updates not syncing for all users, repeated shifts, app freezing requiring reinstall), limited functionality beyond messaging, and frustrations when free features shifted to paid plans. Other complaints on platforms such as GetApp mention notification overload and limited schedule visibility controls.
Documentation checklist
- Account email and account ID / company name as used in Crew
- Subscription plan name, billing start date, and most recent invoice(s)
- Screenshot or confirmation of online cancellation request (if submitted)
- Copy of the written cancellation letter and registered mail tracking/return receipt
- Any correspondence with Crew support and dates/times of calls or chats
- Payment receipts, card statements showing charges, and any dispute/case numbers
Common mistakes
People commonly assume cancelling the mobile app stops billing - when subscriptions are billed through the web or through Apple/Google, you must cancel both the platform subscription and the Crew account subscription where applicable. Another frequent error is failing to allow the required 7 days’ notice for employer Pro cancellations or not sending written notice and keeping proof (registered‑mail receipt). Users also sometimes delete the app before exporting necessary data or before confirming cancellation, which can make later disputes harder to document.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Employer Pro subscription via Crew account + written notice) | No (Crew terms: “all amounts paid are non‑refundable”), except where law or billing error requires otherwise | Low to Medium - straightforward but requires 7 days' notice and written proof |
| App Store / Google Play (cancel subscription through Apple/Google) | No (Crew’s terms govern service; app stores may handle billing refunds separately) | Low - cancel via your device account, but verify Crew account status |
| Registered mail cancellation letter (recommended for proof) | No (documentary proof only); may help support disputes | Medium - requires preparing letter and tracking/return receipt |
After cancelling
After you cancel, keep all documentation: cancellation confirmations, registered‑mail receipts, screenshots, invoices, and support correspondence. Monitor bank or card statements for any unexpected charges and raise disputes promptly with your payment provider if needed. If you need to review Crew’s formal terms, see the Crew Terms of Use: Crew Terms of Use. For user feedback and common issues, see the Canadian Capterra reviews: Capterra - Crew reviews and GetApp listing: GetApp - Crew reviews. If you need consumer guidance, contact your provincial consumer protection office.
Address
Send registered cancellation mail (raccomandata A/R) to:
CP 89022 - CSP MALEC, Montreal, Quebec, H9C 2Z3