1. számú lemondási szolgáltatás United States országban
Tisztelt Hölgyem/Uram!
Ezúton értesítem Önöket arról a döntésemről, hogy megszüntetem a Dota 2 Plus szolgáltatásra vonatkozó szerződést.
Ez az értesítés határozott, egyértelmű és félreérthetetlen szándékot jelent a szerződés felmondására, a lehető legközelebbi esedékességgel vagy az alkalmazandó szerződéses határidőnek megfelelően hatállyal.
Kérem, hogy tegyék meg a szükséges intézkedéseket a következők érdekében:
– minden számlázás megszüntetése a tényleges felmondás időpontjától;
– írásos megerősítés küldése arról, hogy ezt a kérelmet figyelembe vették;
– és adott esetben a végső elszámolás vagy az egyenleg megerősítésének megküldése.
Ezt a felmondást hitelesített e-levélben küldöm Önöknek. A küldés, az időbélyegzés és a tartalom integritása megállapított, ami bizonyító erejű írásbeli dokumentummá teszi, amely megfelel az elektronikus bizonyítás követelményeinek. Tehát rendelkeznek minden szükséges elemmel ennek a felmondásnak a szabályos feldolgozásához, az írásbeli értesítésre és a szerződési szabadságra vonatkozó alkalmazandó elveknek megfelelően.
A személyes adatok védelmére vonatkozó szabályoknak megfelelően azt is kérem:
– töröljék minden személyes adatomat, amelyek nem szükségesek a jogi vagy számviteli kötelezettségeikhez;
– zárjanak le minden kapcsolódó személyes teret;
– és erősítsék meg az adatok tényleges törlését a magánélet védelme terén alkalmazandó jogoknak megfelelően.
Megőrzöm ennek az értesítésnek a teljes másolatát, valamint a küldési bizonyítékot.
Cancellation Dota 2 Plus: Easy Method
What is Dota 2 Plus
Dota 2 Plus is Valve’s optional renewable subscription for Dota 2 that adds in-game features such as hero progression, seasonal rewards, analytics, hero relics, and enhanced interface elements. It is billed through your Steam account as a recurring subscription that can be managed or cancelled by the account holder.
How to cancel Dota 2 Plus
- Via Steam (web or Steam client): Sign in to Steam, go to Account Details → Manage Subscriptions (or visit https://store.steampowered.com/account/subscriptions), find the Dota Plus subscription and choose Edit or Cancel. You will keep access until the end of the current billing period after cancellation.
- In-game (Dota 2 client): Open Dota 2, go to the Dota Plus page in the client and choose Manage Subscription, then follow the prompts to cancel.
- By post (registered letter): If you prefer a written cancellation, send a registered letter (raccomandata A/R) addressed to Valve’s corporate mailing address (see Address section below) stating your Steam account name, subscription to cancel, and a clear request to terminate renewal.
What happens when you cancel
When you cancel Dota 2 Plus through Steam or the Dota 2 client, your subscription stops future automatic renewals but you generally retain all Dota Plus features for the remainder of the already-paid billing period. Your account data associated with the subscription (progress, relics, and history) is normally preserved, but access to subscriber-only features ends once the paid period elapses.
Will I get a refund?
Refunds for Dota 2 Plus follow Steam’s renewable subscription refund rules. A refund is typically possible only within 48 hours of the initial purchase or an automatic renewal, and only if the subscription hasn’t been used in the current billing cycle (for example, no subscriber content consumed, modified, transferred, or time spent playing tied to the subscription). Outside that 48‑hour window Steam generally does not provide refunds for renewable subscriptions even if unused. In addition, any in‑game benefit that has been consumed or modified (for example, claiming relic rewards or using subscription features) will usually make a refund ineligible.
Dota 2 Plus plans and pricing
| Plan | Billing | Price (CAD) |
|---|---|---|
| Dota 2 Plus | Renewable subscription | Varies |
Your consumer rights in Canada
Under Canadian law there is no broad statutory right to refunds for digital subscriptions; refund entitlement is generally determined by the merchant’s stated policies. Merchants must honour the refund terms they publish. Some limited provincial statutory protections apply to specific kinds of contracts (for example, certain off‑premises or door‑to‑door sales), but those typically do not cover standard online digital subscriptions. Implied warranties that apply to tangible goods usually do not extend to purely digital services. If you believe a seller has violated its own published terms or engaged in unfair practices, you can raise the issue with the merchant first and, if unresolved, consider provincial consumer protection authorities or small claims options.
Customer experiences
Community reports show mixed but recurring patterns of negative experiences related to technical breakages and refund outcomes. Players have reported features such as quests, timers, relics, and guides sometimes being broken or unresponsive after updates, which has prompted some subscribers to cancel. Several users also describe being denied refunds outside Steam’s stated refund window or seeing refunds converted to Steam Wallet credit instead of a payment reversal. At the same time, many cancellations proceed smoothly via Steam or the in‑game Manage Subscription option and users retain access until the period end.
Documentation checklist
- Steam account name and SteamID (or profile URL)
- Date and time of the purchase or renewal you want refunded/cancelled
- Order number or transaction ID (from your Steam purchase history)
- Short description of the request (cancel renewal, request refund) and any supporting screenshots if due to broken features
- Copy of the registered-letter receipt if sending cancellation by post
Common mistakes
Users commonly make a few avoidable errors: cancelling the wrong Steam account (for example, a secondary account instead of the one with the subscription), assuming cancellation is immediate and losing remaining paid time (cancellation stops renewal but does not refund the unused period by default), expecting refunds outside of Steam’s 48‑hour/unused rules, and attempting to cancel via App Store/Google Play when the subscription is billed through Steam. Another frequent mistake is not keeping purchase transaction IDs or screenshots, which makes refund or dispute requests harder to support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Steam (web / client) | Refund possible within 48 hours and if unused; otherwise unlikely | Easy |
| In‑game (Dota 2 client) | Same Steam rules apply; cancellation available, refunds per Steam policy | Easy |
| App Store / Google Play | No Valve guidance; follow each store’s subscription/refund policy | Varies by store |
| Registered letter to Valve | Cancels renewal if accepted; refunds follow Steam policy and evidence | Moderate |
After cancelling
After you cancel, confirm the subscription status via Steam account subscriptions and keep screenshots or receipts showing cancellation confirmation. You will normally retain Dota Plus features until the end of the paid billing period. If you believe you are entitled to a refund, submit a refund request through Steam Support as soon as possible and provide the documentation checklist items listed above. For official Steam policies, see the Steam refund page: Steam Refunds. For Steam support and contact options: help.steampowered.com.
Address
For postal cancellations (registered letter):
Valve Corporation
PO Box 1688
Bellevue, WA 98009
United States
Send your registered-letter cancellation (raccomandata A/R) with your Steam account details and request to terminate automatic renewal. Keep the postal receipt as proof of delivery.