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Cancellation service #1 in Canada
Cheat Happens is a commercial site run by Dingo WebWorks, LLC that provides game trainers and related software (Premium trainers, free trainers, and personalized trainer services). Memberships include Monthly, Annual, Lifetime and Lifetime PLUS plans; pricing is listed in USD on the site and some features (like personalized trainers) are delivered as downloadable software or via the site’s trainer system.
When you cancel a recurring subscription it will remain active until the end of the current billing cycle; cancelling does not typically provide immediate access termination unless specified. Once a membership has expired or been canceled, web-based access to Premium trainers and membership-only features ends. Personalized trainer software you downloaded will not be maintained by the membership unless you purchased that trainer individually or have an offline key. Keep any account or license receipts you may need for future reference.
Cheat Happens’ published terms indicate no refunds once personalized software has been downloaded and state that Lifetime Memberships are non-refundable even if the site ceases operations. That means standard refunds are generally not available under their terms. If you believe you have exceptional circumstances (billing error, duplicate payment, etc.), you should contact support to request an exception and, if appropriate, contact your card issuer or PayPal to dispute an unauthorized charge.
| Plan | Price (listed) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Free | USD $0.00 | C$0.00 (free) | One-time / N/A | Limited access to free trainers |
| Monthly Premium | USD $9.95 / month | Varies (depends on USD→CAD conversion) | Monthly (auto-recurring) | Access to Premium trainers and site features |
| Annual Premium | USD $49.95 / year | Varies (depends on USD→CAD conversion) | Yearly (not auto-recurring) | Full Premium access for one year |
| Lifetime Premium | USD $99.95 (one-time) | Varies (depends on USD→CAD conversion) | Lifetime (one-time) | Unlimited lifetime access to Premium trainers |
| Lifetime PLUS | USD $99.95 one-time + optional recurring (USD $4.95/month or USD $59.95/year) | Varies (depends on USD→CAD conversion) | One-time + recurring | Lifetime benefits + extra perks (Reward Credits, priority, discounts) |
Canadian consumer protection law provides remedies for unfair or unconscionable contract terms and, in some contexts, statutory cooling-off periods. However, digital-goods vendors commonly include terms that limit refunds (for example, once downloadable software is delivered). Cheat Happens’ terms state no refunds after personalized software download and that Lifetime memberships are non-refundable; those terms will often be upheld but may be subject to provincial consumer protection rules if they are found to be unfair. If you believe a term is unconscionable or you were misled, you can contact your card issuer or PayPal to dispute a charge, or file a complaint with the Competition Bureau or your provincial consumer protection agency for guidance and possible enforcement.
User feedback is mixed. Long-term users sometimes praise the site’s trainer availability and reliability and describe the service positively (example review). On the other hand, there are multiple reports of poor customer service - including rude responses, refusal to refund, and changes to prior “lifetime” offers - as well as complaints about the mobile app (Aurora Mobile) experiencing glitches, disconnects and poor synchronization with the desktop trainer system (reddit example, app reviews).
Common errors include cancelling only the site account while leaving PayPal pre-approved payments active (which continues recurring charges), not keeping the cancellation confirmation from Cheat Happens, assuming “lifetime” guarantees will be refunded or converted if the vendor changes terms, and not documenting communications for disputes. For example, a user who forgets to cancel the PayPal pre-approved payment can still be billed even after they think they cancelled the membership on the website.
| Method | Refund | Difficulty |
|---|---|---|
| PayPal (Pre-approved payments) | No automatic refund; stops future charges immediately when cancelled via PayPal | Low |
| Support ticket / Email ([email protected]) | Refund only if Cheat Happens agrees; subject to their terms | Medium - High |
| Live Chat (site) | Refund only if Cheat Happens agrees; faster for status but not guaranteed | Medium |
After you cancel, retain confirmation of cancellation and any receipts. If you cancelled via PayPal, verify in your PayPal account under Pre-approved payments that the merchant is no longer authorized to charge you. If you did not use PayPal and must rely on Cheat Happens support, save the support ticket ID or chat transcript showing the confirmation. For more information and the company’s cancellation guidance see the Cheat Happens support article on cancelling subscriptions (cheathappens.zendesk.com), the site FAQ about membership and trainers (cheathappens.com site FAQ), and the terms of service (cheathappens.com TOS).
Dingo WebWorks, LLC (Cheat Happens) - company name located in the USA. No public street address was found in available sources.
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Written by Logan Lewis
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.