Cancellation service N°1 in Iceland
Contract number:
To the attention of:
Cancellation Department – Eve Online
CCP Grandagarður 8
101 Reykjavík
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Eve Online service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Eve Online: Easy Method
What is Eve Online
EVE Online is a persistent, player-driven massively multiplayer online game set in a science-fiction universe where players pilot spaceships, engage in exploration, industry, trading and player-versus-player combat. The game uses a subscription (Omega) model for full access, while free accounts (Alpha) have limited access to ships, skills and features.
How to cancel Eve Online
- Web (CCP Store) - Sign in to Account Management at Account Info → Cancel Subscription if your account is on a recurring payment plan (credit card or PayPal). Cancelling stops future recurring payments; your account will remain playable until any prepaid time runs out. You cannot cancel Web-store recurring payments by email - use Account Management.
- App Store (iOS) - Subscriptions purchased through Apple must be cancelled in your iOS device settings or via Apple ID subscription management. CCP’s EULA directs App Store purchases and refunds to Apple; CCP cannot cancel or refund App Store subscriptions. See Apple support for steps.
- Google Play - Subscriptions made through Google Play must be managed and cancelled in your Google Play account subscriptions. CCP does not process Google Play cancellations or refunds.
- Steam - If you subscribed via Steam, manage or request refunds through Steam; CCP does not directly cancel Steam purchases. For refunds, use Steam’s refund system.
- Postal mail (registered letter) - If you prefer a written cancellation, you may send a registered letter to CCP’s Reykjavík address (see Address section below). Use registered/return-receipt mailing and include account details and an explicit cancellation request.
What happens when you cancel
When you cancel a recurring subscription purchased via the CCP Store, the subscription will not renew at the next billing cycle and your account remains active through any remaining paid time. Once that time expires, your character account reverts to Alpha status (reduced access). Cancelling does not automatically delete your character, assets, or account data; those remain on file unless you explicitly request account termination under the EULA. If you used a platform retailer (Apple, Google, Steam), cancellation must be done through that retailer and platform rules determine your continuing access.
Will I get a refund?
Refunds depend on where and how you purchased the subscription and on applicable terms. Web-store purchases (CCP Store) require a refund request through CCP Support under Billing & Account → Payments & Purchases; there is no automatic or blanket 14‑day refund entitlement published by CCP. Steam purchases are governed by Steam’s refund policy (typically within 14 days and under 2 hours of play); CCP cannot refund Steam transactions. App Store and Google Play refunds must be handled through Apple or Google respectively. Under the EULA, if you terminate the EULA due to a change in fees or payment terms, you may request a prorated refund of prepaid subscription fees by emailing CCP within 30 days of the notice; other refund scenarios are limited. Canadian consumer-protection rules may provide additional rights depending on your province.
Eve Online plans and pricing
| Plan / Item | Price (CAD) | Notes |
|---|---|---|
| Omega subscription (monthly) | Varies | CCP lists prices in USD in the official store; Canadian payment will be processed in USD plus taxes/exchange fees. |
| PLEX (in-game time/currency) | Varies | Price shown in CCP Store in USD; market PLEX prices vary in-game. |
| Starter / Content packs | Varies | Packs and bundles are priced in USD in CCP’s store; platform retailers may price them differently. |
Your consumer rights in Canada
Canadian consumer protection laws can vary by province and may impose cooling-off periods, disclosure requirements, and refund rights for digital goods and subscriptions. CCP’s published Terms (EULA and ToS) generally deny refunds except in narrow circumstances (for example, where the EULA is terminated after a fee change), but provincial consumer-protection rules can sometimes provide additional remedies that override contract terms. Platform retailers (Apple, Google, Steam) have their own refund and consumer policies that also apply. If you believe a term is unfair or that you are entitled to a remedy under provincial law, consult your provincial consumer protection office or obtain legal advice for definitive guidance.
Customer experiences
Player reviews are mixed. Long-term players commonly praise EVE Online’s depth, sandbox gameplay and player-driven emergent experiences, noting exploration, industry and complex PVP as major strengths. Conversely, many users report dissatisfaction with customer support - complaints include tickets closed without resolution, slow or absent responses regarding lost assets, and low overall Trustpilot scores. Others cite gameplay frustrations such as steep learning curve, persistent PVP pressure (e.g., gate camping), and perceived grind. These experiences suggest strong highs for dedicated players and notable frustrations around support and certain gameplay aspects.
Documentation checklist
- Account email and character name(s)
- Purchase receipt (CCP Store, Steam, Apple, Google Play) or billing statement
- Payment method details (last four digits of card, PayPal transaction ID)
- Subscription start/end dates and any subscription IDs
- Screenshots of receipts or subscription pages and any support ticket numbers
- Province/territory consumer protection office contact info (if you plan to escalate)
Common mistakes
Many cancellations fail because users try to cancel through the wrong channel. For example, subscriptions bought through the App Store or Google Play cannot be cancelled in CCP Account Management - they must be managed via Apple or Google. Expecting an automatic 14‑day refund from CCP is another common error; CCP’s web-store refunds are subject to their billing policies and Terms. Some users forget to turn off auto-renew in the platform where they subscribed and believe support can stop platform renewals retroactively. Also, contacting CCP Support about Steam purchases or App Store refunds will typically be redirected to the respective retailer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CCP Store) | Refund possible via CCP Support subject to CCP policy and ToS; no automatic 14‑day right. | Easy - use Account Management to cancel; refunds require support request. |
| App Store (iOS) | Refunds handled by Apple; CCP cannot refund App Store purchases. | Moderate - cancel in iOS settings; refund request via Apple Support. |
| Google Play | Refunds handled by Google Play; CCP cannot refund Google Play purchases. | Moderate - cancel in Google Play subscriptions; request refund via Google. |
| Steam | Refunds governed by Steam policy (typically 14 days / <2 hours play); CCP cannot refund Steam purchases. | Moderate - manage via Steam client/account. |
| Postal mail (registered letter to CCP) | Cancellation accepted as a written request; refunds follow CCP policies (contact support). | Hard - slow and requires registered/return-receipt mailing. |
After cancelling
After you cancel, keep records of cancellation confirmation and receipts, monitor your card or PayPal statements for any continued charges, and keep any support ticket numbers. If you need a refund, submit a request through the correct channel: CCP Support for web-store purchases (Billing & Account → Payments & Purchases), Steam support for Steam purchases, or Apple/Google support for platform purchases. Useful documentation: CCP’s cancellation article (Cancelling subscription), the EULA (EVE Online EULA), and the refund guidance page (Refunds: Steam vs. CCP - Who to Contact).
Address
CCP
Grandagarður 8
101 Reykjavík
Iceland
Send postal cancellations as registered mail (return receipt requested) and include account details and a clear cancellation request.