Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Faceit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Faceit: Easy Method
What is Faceit
FACEIT is an online esports and competitive gaming platform that organises matches, ladders and premium subscription plans (e.g., FACEIT Plus, FACEIT Premium) that add features and benefits to a normal account. Subscriptions are sold and managed through the FACEIT website and governed by FACEIT's Terms & Conditions and corporate policies.
How to cancel Faceit
- To stop subscription auto-renewal, sign in on the FACEIT website and open your subscription page. Select the active subscription, click “End membership and benefits” and confirm the pop-up (choose “I don’t want my subscription”). That action stops future renewals but keeps access until the paid period ends. For account closure you must contact support directly (support@faceit.com) and request account termination; you remain responsible for account activity until FACEIT confirms closure.
What happens when you cancel
Cancelling a subscription through the subscription page stops automatic renewal but does not remove your account or immediately delete data; you retain the paid benefits until the current billing period expires. If you request full account closure through support, FACEIT processes the closure and you remain responsible for any account activity until they confirm completion. Data deletion is a separate process under privacy/GDPR procedures and, where applicable, may include a quarantine period and a temporary re-registration block.
Will I get a refund?
Refund entitlement depends on the purchaser’s jurisdiction and FACEIT's policies. FACEIT offers a 14-day consumer “cooling-off” right for EU consumers (full refund if the service hasn’t been logged into, redeemed or consumed), but FACEIT’s terms interpret “use” broadly (login or redemption), which has reduced eligibility in practice. For Canadian customers there is no universal federal 14-day cooling-off right for digital subscriptions; refunds depend on FACEIT’s terms, the specific subscription (monthly vs yearly), payment method, and any applicable provincial consumer protection rules. If you believe you qualify for a refund, gather proof (receipts, timestamps, screenshots) and contact support; if that fails, consider bank or card dispute options and contacting your provincial consumer protection office for guidance.
Faceit plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| FACEIT Plus (1 month) | C$XX.XX | Monthly | Some premium benefits; see official description |
| FACEIT Plus (12 months) | C$XX.XX | Annual (paid upfront) | Some premium benefits; discounted per-month rate |
| FACEIT Premium (1 month) | C$XX.XX | Monthly | All game benefits across FACEIT |
| FACEIT Premium (12 months) | C$XX.XX | Annual (paid upfront) | All game benefits; reduced per-month price |
Your consumer rights in Canada
Canadian consumer protection for digital subscription services varies by province and by the terms agreed at purchase. There is no single federal 14-day cooling-off rule that applies to all digital subscriptions. Your rights will depend on the contract terms you accepted, provincial consumer protection legislation (for example those administered by Ontario, British Columbia, Quebec and other provinces), and payment-card protections. If you believe FACEIT has breached your contract or misrepresented the service, you can: ask FACEIT support for a refund, request a chargeback from your card issuer if appropriate, and contact your provincial consumer protection office for advice. If privacy or data deletion is required, submit a data-removal request as outlined in FACEIT’s privacy policy; such requests may trigger retention or quarantine windows and procedural steps.
Customer experiences
User reports are mixed. Some customers say they received full refunds when invoking consumer-rights protections, particularly in EU cases, but these outcomes sometimes required persistence and repeated contact with support. Other users describe problems: difficulty locating the correct cancellation controls, cancellations that did not take effect, or continued charges after attempting to cancel. These reports suggest that, although the web subscription page provides a cancellation path, real-world results can vary and follow-up with support may be necessary.
Documentation checklist
- Subscription confirmation or receipt; order date and payment method; screenshots or video of subscription page showing status; confirmation of cancellation pop-up (if available); copies of emails or messages with FACEIT support (support@faceit.com); bank or card statements showing charges; date/time evidence of any login or service usage if disputing a “used” claim.
Common mistakes
Common errors include cancelling the wrong subscription or an in-game feature instead of the main subscription, failing to confirm the final pop-up when ending membership (so the cancellation never completes), assuming cancellation deletes your account or stops all data processing immediately, and waiting too long to gather evidence when disputing a charge. Another frequent issue is expecting an automatic refund after stopping auto-renewal - cancellation usually prevents future billing but does not automatically produce refunds for already-paid periods unless policy or exceptional circumstances apply.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via subscription page (Web) | Stops auto-renewal; no automatic refund for the current paid period (refunds only per policy or exceptional review) | Low to Medium - straightforward steps but users report some cases where cancellation did not apply as expected |
| Contact support to close account (support@faceit.com) | Account closure does not guarantee refund; refunds handled case-by-case and depend on timing and terms | Medium to High - requires direct contact and processing; you are responsible until FACEIT confirms closure |
| EU 14-day cooling-off request (EU consumers) | Possible full refund if service unused, but FACEIT’s T&Cs interpret “use” stringently; outcomes may require persistence | Variable - can be straightforward or require repeated support contact |
After cancelling
After you cancel, keep records of the cancellation confirmation and monitor your bank/card statements for unexpected charges. If you need to contact FACEIT, use official channels: the subscription management page for web cancellations and support@faceit.com for account closure or billing disputes. If you want data removal or have privacy concerns, follow FACEIT’s privacy policy process and be aware that deletion requests may include quarantine periods. For further steps, see FACEIT’s support and legal pages for the most current procedures and contact points.
Support and policy links (examples): FACEIT Support, FACEIT Terms & Conditions, FACEIT Privacy Policy, FACEIT Subscription Management.
Address
For registered-mail cancellation correspondence send to FACE IT LIMITED at the registered office:
FACE IT LIMITED, 25th Floor, Millbank Tower, 21 - 24 Millbank, London, SW1P 4QP, United Kingdom