Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – G2A
31/F, Tower Two, Times Square, 1 Matheson Street
Causeway Bay
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the G2A service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation G2A: Easy Method
What is G2A
G2A is an online marketplace that connects buyers and third‑party sellers for digital game keys, software licences and related digital products. It offers a subscription service (G2A Plus) with member benefits, a Money Back Guarantee for problematic purchases, and buyer - seller dispute processes rather than direct storefront sales.
How to cancel G2A
- G2A Plus (website): Sign in, open your account panel and unselect or turn off the subscription/auto‑renewal. Cancellation takes effect immediately for renewal purposes but typically does not trigger a pro‑rata refund for the current billing period. See G2A Terms: g2a.com.
- G2A Plus (mobile): If you subscribed via the App Store or Google Play, cancel through that store’s subscription settings (Apple/Google handle renewals and refunds per their policies).
- Free G2A Plus: Request cancellation by sending a support ticket to G2A Support; G2A states it will cancel free subscriptions within 3 days. See: g2a.co.
- Delete your G2A account: On the web, submit an account removal request; G2A indicates it will process removal within 3 days. See: g2a.com (users terms).
- Cancel an order: For pending or cancellable orders use Order History → “Cancel this Order” on the website; you should receive email confirmation. Practical guidance: donotpay.com.
- Formal/registered notice: If you want to send a formal cancellation or legal notice, G2A’s Terms (see clause on notices) list the operator address; the platform’s Terms reference registered‑mail notifications. The operator address (Hong Kong) is below - send by registered/return‑receipt mail where required.
What happens when you cancel
When you cancel a paid G2A Plus subscription through your account panel or via the app store, the cancellation prevents future renewals but typically does not produce a refund for the already‑paid billing period. You generally retain Plus benefits until the end of that paid period. Account deletion requests are processed within a short timeframe per G2A’s Terms; after deletion you lose access to account features and order history. When an individual order is cancelled via Order History you will receive an email notification confirming the cancellation and any next steps regarding refund or seller response.
Will I get a refund?
Refund entitlement depends on the product, timing and jurisdiction. G2A’s Terms and related sources note that EU consumers have a 14‑day right of withdrawal for terms of contract (standard withdrawal) with a full refund if exercised in that period. For subscription services, EU consumers may withdraw within 14 days from the start and G2A must process refunds within 14 days of notification. G2A’s stated policy also says no refunds for partial billing periods after cancellation (you keep benefits until period end but are not refunded for unused time).
For purchases of game keys and other digital goods, G2A offers a Money Back Guarantee: buyers should contact the seller within 7 days of a non‑working or misdescribed key; if unresolved the buyer can escalate to G2A’s guarantee (limits and frequency apply). In practice, refunds for invalid keys or non‑delivery often depend on seller response and G2A mediation, and many users find that disputing the payment with their bank or payment provider (chargeback) is the most effective route if other remedies fail.
G2A plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| G2A Plus Premium - 1 Month (USD) | C$??? (approx. US$2.99/month) | Monthly | Better prices, up to 10% off on 10 items/month, Plus Points, monthly free item, priority support |
G2A typically lists membership prices in USD (or EUR/PLN) rather than CAD; the final charge in Canadian dollars depends on exchange rates, bank/processor conversion and any applicable taxes (GST/HST). See pricing and membership terms on G2A: g2a.com.
Your consumer rights in Canada
Canadian consumer protection varies by province but generally protects against unfair practices and misrepresentations. Unlike some EU consumer rules, there is no uniform federal 14‑day cooling‑off rule for all digital goods across Canada - applicability depends on the nature of the contract and provincial statutes. For digital goods, once a key is delivered and used, platform or developer policies may limit refunds. If a key is invalid, not delivered or misrepresented, you can pursue remedies through G2A’s dispute channels, the payment provider (chargeback/dispute) or provincial consumer protection offices; contacting your bank or PayPal to start a dispute is often effective for Canadian buyers when platform remedies fail.
Customer experiences
User reviews are mixed. Some buyers praise G2A for low prices, fast deliveries and useful support responses. Other users report major problems: invalid or already‑used keys, blocked accounts, slow or unhelpful customer service, and disputes that favour sellers; certain Trustpilot and BBB profiles show many negative reviews and complaints. Community forums such as Reddit contain frequent reports of unresolved issues and users resorting to chargebacks. Expect varied outcomes and keep documentation when you purchase.
Documentation checklist
- Order number and date
- Seller name and product listing link
- Transaction ID, payment method and receipt (card/PayPal)
- Screenshots of the key, error messages, listing description and delivery status
- Support ticket numbers and full text of communications with seller/G2A
- Dates and times of attempts to contact support and the seller
- Bank or payment provider dispute reference if opened
Common mistakes
Common errors include assuming cancellation automatically creates a refund (it usually only stops future renewals), waiting past seller/guarantee timeframes before filing a dispute, not taking screenshots of the purchase/listing or key error, and trying only to contact the seller while neglecting the payment provider option. Another frequent mistake is cancelling via the wrong channel (for example forgetting to cancel in the App Store if the subscription was purchased there), which can lead to unexpected renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account panel (G2A Plus on website) | No pro‑rata refund for current period; stops future renewals | Low |
| App Store / Google Play subscription | Refunds handled by Apple/Google under their policies (possible) | Low - Medium |
| Free G2A Plus (support ticket) | No payment refund needed; G2A cancels within ~3 days | Low |
| Delete account (web request) | Account removal processed (no automatic refund of purchases) | Low |
| Order History → Cancel this Order | Possible refund if order is cancellable and seller/platform approves | Low - Medium |
| Formal registered letter to operator (legal notice) | May help escalate; refund outcome varies | Medium |
| Chargeback / payment dispute (bank, PayPal) | Often most effective for full refund if criteria met | Medium - High |
After cancelling
After you cancel, keep all documentation and watch your payment statements for unexpected charges. If a refund is due but not issued, escalate to G2A Support and the seller, and consider opening a dispute with your card issuer or PayPal. Useful links: G2A Terms (g2a.com), G2A user terms (g2a.com users terms), and practical guides on order cancellation and refunds (donotpay.com). If you remain unresolved, contact your provincial consumer protection office or file a complaint with your payment provider.
Address
For formal notices per G2A’s Terms (e.g., registered mail under clause on notices), send to:
G2A.COM Limited
31/F, Tower Two, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Send by registered/return‑receipt mail (raccomandata A/R equivalent) and keep proof of posting and delivery. Reference the relevant Terms and your account/order details in the letter.