Cancellation service N°1 in Malta
Contract number:
To the attention of:
Cancellation Department – Gamivo
Dingli Street 99
SLM 1905 Sliema
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gamivo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Gamivo: Easy Method
What is Gamivo
Gamivo is an online marketplace that sells digital game keys, gift cards, and related digital products. It operates as a platform connecting buyers with sellers and offers optional subscription services such as "GAMIVO SMART" that provide benefits like cashback or discounted prices.
How to cancel Gamivo
- Sign in to your Gamivo account and open the SMART (or Gamivo SMART) section in your account settings; look for a "Deactivate Gamivo SMART" control - users report this button is sometimes small or faint and placed near the bottom of the page. Gamivo
- After you click to deactivate, check your account email and confirm the cancellation when Gamivo sends the confirmation message - reports indicate this email can be delayed (sometimes up to 24 hours) and the cancellation is not complete until you confirm.
- If you cannot cancel through Gamivo's site (for example, because the option does not appear or support does not respond), remove Gamivo's recurring payment permission from your PayPal account to stop future charges: log in to PayPal > Settings > Payments > Manage automatic payments, then cancel the Gamivo profile.
- As a formal alternative, send a registered letter (A/R) to Gamivo's postal address in Malta to request cancellation or account deletion; keep proof of postage and delivery. Gamivo's postal address: Gamivo Dingli Street 99 SLM 1905 Sliema Malta.
- If you want your account deleted or have trouble stopping charges, open a ticket with Gamivo support and keep all correspondence and screenshots of subscription/settings pages until the matter is resolved.
What happens when you cancel
In most reports, paid subscriptions remain active until the end of the paid period (no immediate pro‑rated refund) while cancellations during a free trial usually end the trial immediately. Access to SMART benefits (cashback, discounts) typically ends when the subscription stops. Gamivo's rewards/cashback policies state that cashback may not be paid out in cash and may be forfeited if the account is closed.
Users also report occasional delays or refusals when requesting account deletion, even though Gamivo's own terms may specify a timeframe for processing deletion requests. Keep copies of confirmation emails and screenshots as proof of cancellation attempts and dates.
Will I get a refund?
Gamivo's public terms and Help Center do not clearly provide a blanket statutory 14‑day refund policy; refunds are handled case‑by‑case. The company reserves the right to deduct cashback from refunds and may withhold cashback balances if the account is closed. Many users report difficulty obtaining refunds for invalid or region‑locked keys, and in practice some shoppers resort to payment disputes or chargebacks.
There are exceptions under local consumer laws (see the Canada/Quebec section below) and payment providers such as PayPal or credit card issuers can sometimes be used to seek a refund or stop future charges if Gamivo will not cooperate.
Gamivo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| App Store & iTunes Gift Card | C$20.00 (face value) | One-time | Digital gift card redeemable in Canadian App Store/iTunes |
| Steam Gift Card | C$35.00 (face value) | One-time | Digital Steam wallet card for Canadian accounts |
| Google Play Gift Card | C$10.00 (face value) | One-time | Digital Google Play credit for Canadian accounts |
These are one‑time digital gift card purchases listed in CAD. Gamivo does not list recurring subscription prices for Canada in the public pricing list; additional vendor fees or currency conversion may apply.
Your consumer rights in Canada
Quebec consumers have particularly strong protections: under Quebec law (Consumer Protection Act provisions cited in user reports), merchants must only charge what was advertised and must refund sums paid for accessory contracts such as involuntary subscriptions within 15 days of cancellation in specified circumstances. If you were enrolled in a paid subscription without clear consent, you may have a statutory right to a full refund under Quebec law. For residents outside Quebec, general consumer protection and payment‑dispute routes still apply but rights vary by province.
Customer experiences
Reviews are mixed. Many customers praise Gamivo for low prices, fast delivery of legitimate keys, and a smooth purchase flow on positive review sites. At the same time, a significant number of complaints relate to involuntary enrollment in GAMIVO SMART with hidden cancellation controls, delayed confirmation emails, invalid or region‑locked keys, denials of refunds, and slow or unhelpful customer support. These patterns show both reliable service in many cases and recurring support and subscription transparency issues in others.
Documentation checklist
- Order number(s) and transaction IDs (Gamivo order, PayPal or card transaction).
- Screenshots of your Gamivo account SMART/subscription page showing active status and any visible "Deactivate" controls.
- Copies of confirmation emails (subscription start, cancellation confirmations) and timestamps.
- Screenshots of invalid or region‑locked key errors and any error messages from the platform (Steam, Epic, etc.).
- All correspondence with Gamivo support and proof of any registered mail (tracking number, delivery receipt) if sent.
Common mistakes
Common errors include assuming cancellation is completed without confirming the confirmation email (reports indicate cancellation sometimes requires an extra email confirmation), failing to revoke PayPal automatic payments when site cancellation fails, not preserving screenshots and emails as evidence, and waiting too long to dispute charges - especially if you live in a jurisdiction with tight time limits for chargebacks or statutory refund windows. Another frequent mistake is relying only on a generic support ticket without following up or escalating with formal written notice (registered mail) if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Gamivo SMART page | Refund unlikely automatically; subscription stops (paid term usually runs to end) | Medium - finding the control can be hard; watch for confirmation email |
| Confirm cancellation email | No direct refund; completes cancellation process | Low - simple but depends on receiving the email |
| Revoke Gamivo on PayPal | Stops future charges; refunds must be pursued via PayPal dispute if applicable | Low - straightforward in PayPal settings |
| Registered letter to Malta (formal notice) | May strengthen legal claim and prompt action; refund possible depending on circumstances and local law | High - slower and more formal, but useful as evidence |
| Payment dispute/chargeback (PayPal or card) | Possible refund if bank/processor rules in your favor | Medium to high - depends on evidence and provider policies |
After cancelling
Monitor your bank and PayPal statements for at least one billing cycle to ensure no further charges appear. If unauthorized charges continue, open a dispute with PayPal or contact your card issuer to request a reversal, providing all documentation from this checklist. For legal or formal escalation, send a registered letter to Gamivo's Malta address and keep delivery proof. Helpful links: Gamivo terms and club conditions (Gamivo Club Terms), general Gamivo site (Gamivo), and PayPal help on managing automatic payments (PayPal).
Address
Gamivo Dingli Street 99 SLM 1905 Sliema Malta